Michael Lineman Email & Phone Number

IT professional with four years of experience in IT Support. Looking to challenge myself and enhance my skills further, as I continue my career growth in IT security. Looking for Full Time non-contract work. Resume and References available on request.Experience includes: - Microsoft & AWS environments: Active Directory, SCCM, o365, OneDrive, VPN experience - Service Desk: ServiceNow/Sim-T ticketing systems; 1st & 2nd tier support via phone, email, Slack, Microsoft Teams, remote sessions - Account Management: account unlocks, password resets, software access, and permissions - Onboarding/Offboarding: Imaging new computers, configuring new accounts, assigning inventory, setting up workstations, retrieving assets, backing up data, and re-imaging computers - Compliance: updating/patch management, resolving isolation/quarantine systems, using Qualys - Asset Management: Asset tagging all IT devices and keeping up-to-date inventory databases - Managing MDM: Airwatch/Intune experience; provisioning, deprovisioning, updating, and maintaining compliance of mobile devices - Troubleshooting - Zebra, Lexmark, and HP Printers, Dell and HP laptop/desktop and mini PCs, and Zebra mobile devicesProjects Include: System migrations to/from different OS's, updating device certificates, lifecycle replacements of IT equipment, laying framework of IT infrastructure in newly constructed buildings, escorting/assisting 3rd party vendors with installing/maintaining security camera systems, performing system compliance auditsCertifications & Learning Programs: - CompTIA A+, Security+, and Cybersecurity Analyst+ (CySA+) - Qualys Endpoint Detection & Response Learning Path - AWS Certified Cloud Practitioner, & AWS Certified Solutions Architect - Associate - AWS Support Engineering (SE) Security ProgramSuccessfully completed 4-month apprenticeship program of the AWS SE Security profile1on1 sessions with mentor included: tutorials, hands-on labs, knowledge checks, & interview prepComprehensive knowledge of topics including: CIA Triad, AAA, Access Controls, SSO, Federation, SAML, DNS, DHCP, SSL/TLS Handshake, Cryptography, DDoS attacks and prevention, Incident Response Lifecycle, OSI ModelTwo years as an assistant manager in operations within Amazon FCs, running the Outbound Picking Department. Lead teams of 20-40 associates, managing labor/time, rates, and training.Over 12 years' experience working within warehouses/backrooms in logistics functions.