I have a dual career track of IT Desktop Support Services and a professional music producer. • Lining Computer Service and Repair - Greenville, SC - 2012 to PresentUpstate area in-home services for resolving residential and business computer problems, networking and WiFi access, troubleshooting issues such as crashes, viruses and malware across Windows 7-11. Built live production rigs for two churches, recently configured a network with OpenDNS and wifi extenders, routinely replaced screens, upgraded RAM and hard drives to solid state/NVME and cloning/imaging drives. Experience supporting MS Office and web apps. Supported PC and Mac devices. Supports Printers. Also installed professional Cat6 network in a home and a church with punch-tool tools and crimpers.• Bob Jones University – IT Department / Press Distance Learning - 2011-2018IT team member serving as a support technician for on campus computer systems used byfaculty and staff. Provided on-site support for video production studios, assisting BJUPress Distance Learning Operations with troubleshooting and network attached storage.Experienced with Footprints ticketing system, laptop and desktop imaging and deployment, Active Directory, virtual machines, Exchange/Outlook, hardware/software upgrades, and general help desk troubleshooting. From June 2016 – December 2018 also assisted the BJU Press Technical Customer Service team with phone support for Distance Learning Online, an education LMS web app.• Bethel Baptist Church, Greenville, SC 2018-presentMusic and technical director, oversees all live production and A/V recording, supports church office desktop computersOther Work Experience• Prodigies, Young Music LLC 2017• 2018-2020: Chief Operations Officer; oversaw all day-to-day customer service and shipping operations. Answered all support communications including phone support, email, and chat, and fulfilling orders. Extensive use of Livechat and Intercom ticketing systems.• 2020-Present: Audio Production Manager; shifted to content producer role composing and arranging music used in video lessons, audio mixing and mastering of most all recorded content.• Honeywell - 2008: System Sensor smoke detector soldering PCB boards following schematic and testing• Data recovery• Linux (Ubuntu, Slax, Mint; KDE, Gnome, Unity environments)• Some Windows Server experience• Remote support (RDP, VNC, VMware)• VOIP• Domain management, light website building/maintenance• Wordpress/Shopify/Light social media marketing• Formerly Comptia A+ Certified from 2014-2016; looking to renew.