Michael Liston Email and Phone Number

As Cluster Manager I am responsible for 3 sites across the South West covering staff dining, hospitality, 24hr vending & reception within a demanding cost plus group contract.Key Responsibilities• Full accountability for 3 site P&L’s with focus on profit stabilisation & labour efficiency• To develop & nurture successful & lasting relationships with both onsite, regional & national clients• To drive cash sales through increased customer participation & average transaction spend• To re-energise the team through performance management, & team engagement techniques• Complete accountability for all elements of HSE across the cluster• Project lead for reduction in plastic & other single use disposables across the Region

My role as Group Manager has seen me support 3 Regional Managers across 52 branded, Instore café’s on The Range contract. Key focusses have been on financial performance, unit management development, performance management & customer serviceKey Responsibilities:• Regional support through site visits to ensure cafés are adhering to brand standards, financial security & HSE requirements as per company policies• Coaching & training of site Managers across a breadth of operational needs such as HR procedures, labour deployment, service delivery, HSEQ & profitability• Deputising for Regional Managers regarding operational issues, financial reporting & internal communications• Project lead for upselling techniques, & Managers guide to GP performance both launched & trained across entire contract• Extensive Management of poor performance & support for unit managers during process• Successfully coached site managers through EHO visits, Profit Protection & HSE audits • Successfully built a number of positive working relationships with Range Store Managers to the benefit of both parties• Mobilisation of new Café’s across the contract including recruitment, training & launch• Support across contract to ensure operational excellence & contractual compliance

As Sales & Business Development Manager at Re-taste foods I was fully accountable for managing sales, on a national basis, with existing clients and unlocking new business opportunities. I have successfully cultivated relationships across all management levels whilst adding a number of business’s to the Re-taste portfolioKey responsibilities & achievements:• Develop new business and nurture existing business relationships to drive business growth across a multitude of National and local accounts • Fully accountable for P&Ls across over 400 clients to a value of £1.8million• Placed new lines into National Marriott Hotel chain (49 hotels) to a value of £120000 across the year. • Increased client portfolio by 32 including Blenheim Palace, 4 Seasons Hotels & Drake & Morgan Bars with a projected value of £100000 across the year• Drove a 40% increase across key accounts such as Rosewood Hotel & Charlton House Catering• Development of new pricing strategy designed to offer increased value to clients and deliver top line increases for Re-taste Foods• Development of 2 sales assistants with a focus on service delivery & financial results• Implementation of new telephone ordering process enabling sales assistants to drive sales

As Retail Catering Manager at Barclays I was responsible for four commercial P&L’s, a retail team of 44 inclusive of 3 managers, across six outlets with a total annual turnover of £5.6 million & 10500 onsite clientsKey responsibilities & achievements:• To manage 4 separate P&L accounts (Coffee Bars, Deli Bars, Staff Dining Restaurant); with a focus on top line sales, profitability (overall GP of 50%) and labour targets. • Create, train, and coach retail team to deliver new standards for all outlets• Create and implement an effective coffee strategy for 2015/2016 working towards Hospitality Assured• Extensive menu planning with Head Chef to incorporate seasonal produce & promotional activity• Responsible for all team training & development with 6 barista’s reaching SCAE coffee accreditation, 2 of my team members winning barista & general assistant of the year, and 6 internal promotions• Challenge & manage poor performance across entire team & cultivate a service orientated culture• Built relationships with customers through creation & management of monthly retail focus groups• Rebranding of 2 coffee pods delivering a 14% increase in revenue

My role as General Catering Services Manager at Nomura saw me head up fully commercial contract with three separate P&Ls and a team of 18 within a demanding banking environment. This consisted of staff dining, retail shop & 24 hour vending with an annual turnover of £2 millionKey responsibilities & achievements• Consistently improve profitability of the unit through the use of labour planning, task implementation & bottom line management resulting in a nomination for commercial contract of the year (RA)• Wholly responsible for a complete restructure of catering labour resulting in a cost reduction of 15%• Developed & maintain a profitable working relationship with onsite client resulting in a contract extension of 2 years to a projected value of £4 million• To drive top line sales by 23% through detailed marketing plans, food innovation, menu creation & external pop up schedule• Complete re-launch of food offer across staff dining resulting in increased footfall of 12%• Management of all Health & Food Safety procedures across inclusive of monthly client led audits• Weekly & monthly reporting (service, food offer, financial & team training) to client

My previous role as Food & Beverage Manager saw me head up the catering team supplying staff dining, branded coffee & hospitality room service for a high profile investment bank. Onsite population reaching 2500 my main duties were to ensure the smooth running of the entire catering operation, team training, health & safety and managing clients expectations.

As Retail Operations Manager I was wholly responsible for staff dining, retail, & coffee outlets with an onsite population of 1200 and an annual turnover of £700,000Main focusses were on improving customer satisfaction, sales growth & labour efficiency.