Michael Litman Email & Phone Number

San Diego, CA, US

Carlsbad, California, United States

Greenland, New Hampshire, United States

• Dispatch technicians for service events nationwide.
• Communicate with partners, resource, routing, check in/out during service events.
• Manage consistent, effective, and timely execution to service requests from sales team/partners.

• Created training plans and provided training to new hires for internal systems and on company products.
• Managed 250 accounts across the country for all rostering and onboarding needs.
• Worked with senior leaders to create new strategies with growth and development of onboarding team.
• Planned, scheduled, and executed icebreakers and team-building exercises in a remote work environment.

• Implemented and provided post-synchronization support for multiple educational software products across 100 accounts and 400,000 active users.
• Responded to customer concerns, ran implementation planning, and analyzed performance data for client success.
• Improved account organization by restructuring account management, professional development, and supportprocesses for all New York City Region school districts.
• Created, produced, and updated one-pagers and resources to familiarize teams with territory plans and strategies.
• Implemented strategies and processes for support and development teams to address and support infrastructure needs.

Braintree, Massachusetts

• Prepared internal and external reports, memos, letters, correspondence, statements, and plan documents.
• Managed timing and action plans for department functions.

Woburn, Massachuseetts

• Utilized telephone solicitation, electronic correspondence, and face-to-face meetings to exceed budgetedsponsorship target for industry-wide professional conferences.

Woburn, MA

• Maintained ownership of successful SEO program, found new opportunities, and maintained ranking on highly competitive search terms.
• Collaborated with development teams to ensure website followed SEO best practices.
• Reported weekly web metrics, online research, and social initiatives to senior leadership.
• Ran social media campaigns to support commercial and marketing teams for projects, campaigns, and events.

Bachelor Of Science (Bs), Public Relations

Activities and Societies: Video Gamers Army, Suffolk VoicePR Representative of Suffolk's Video Gamer's Army. 1 year. Received the.

Associate'S Degree, Communication, Journalism, And Related Programs

Activities and Societies: NECC ObserverCopy Editor for the Northern Essex Observer. Arts and Entertainment Editor for the Northern Essex.