- Support desktop PC, laptop users with applications and phone queries and requests- Programme Mitel telephone handsets for office or remote use ensuring voicemail and relevant speed dials have been setup. - Assemble HP server hardware, install and OS configuration- Manage McAfee ePO and maintain anti-virus, HIPS, and DLP software.- Maintain scheduled daily and weekly backups run successfully- Manage and monitor Symantec Enterprise Vault to ensure correct performance and functionality- Setup new work areas, ensuring network access and other requested office hardware is available- Planning and deploying system software and desktop hardware updates- Regular contact with suppliers to ensure best cost prices and business relationship for Avanti- Arrange product demo’s and review and evaluate its benefit for Avanti’s IT- Frequent monitoring of server rooms and all hardware- Monitor generator and UPS and ensure operational in the event critical power failures in the area.- Produce documents helping users to follow new process following migrations or system changes.