• Plans, organizes, and coordinates daily operations to ensure quality patient care for two assigned clinics.    • Establishes and maintains an efficient and responsive patient flow system in collaboration with physician and clinical staff. Identifies opportunities to improve patient workflow and process design.• Monitors key performance indicators (KPIs) and prepares office management reports. (Reports include, but are not limited to, patient lists, provider panels, profit and loss, budget, utilization, quality measures, STARS/HEDIS, etc.).• Collaborates with Regional Practice Administrator, Director of Clinical Operations and President of Marketing to improve metric scores for practice outcomes related to value-based care expectations. Ensures corporate goals are implemented and achieved.• Assist in scheduling patient appointments (acute visits), future appointments, tests, and completes referrals as ordered by the physician.  • Participates in human resource planning including hiring, training, supervision and evaluating personnel and their work (staff performance review process). Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness and maintain professionalism. Manages staff paid time off requests.Identifies staffing needs in advance to ensure clinics are staffed appropriately so demands are met.• Conducts regular meetings with staff and physicians to keep them informed on pertinent information on clinical practice and corporate updates. • Ensures policies and procedures including emergency protocols are effectively communicated and adhered to.  Monitors departmental compliance with all applicable standards (OSHA, HIPAA).• Analyze existing overall processes and identify areas for improvement to enhance efficiency and effectiveness.• Monitors patient service feedback and helps resolve complaints and service issues.

• Supervised three medical assistants; two customer service representatives; and one registered nurse.• Managed daily clinic operations, workflow, work schedules, and timecard monitoring to ensure efficient and optimal operation of the practice.• Managed work schedule of three practice providers and ensured their needs were met daily.• Addressed and resolved conflicts with patients in a positive, professional, and respectful manner. Ensured physicians are kept informed of outcomes.• Involved with interviewing, hiring, and training staff in accordance with human resources polices.• Conducted regular staff meetings and performance evaluations.• Maintained inventory, ordering and all reports related to Texas Vaccines for Children• Monitored inventory and placed orders for resupply of medical and office equipment.• Ensured all computer, office and medical equipment are in working order.• Ensured practice is complying with industry standards• Promoted teamwork to ensure the practice runs effectively and meets objectives.• Recommended disciplinary action as needed in collaboration with Human Resources.• Knowledgeable in Medicaid, Medicare, and many other commercial insurance companies.• Assisted with patient billing inquiries as per their medical insurance benefits and Ascension guidelines.• Collaboratively worked with practice providers and operations management team to develop, implement, and manage the work plan• Recommended facility improvements and routinely evaluates office space utilization. Responsible for all aspects of office maintenance in coordination with building management.• Maintained and updated patient and practice information brochures and works with marketing representative, as appropriate.• Provided coverage to front staff as needed.

• Organized office functions and oversee daily operations of office with currently ten staff members • Responsible for medical administrative tasks such as patient scheduling, payroll, accounting, licensures, and HIPAA compliance• Collaborated with Medical Assistants, Medical Providers, and Clinical Manager to solve patient/parent issues • Assisted Clinical Manager with hiring inexperienced staff members and improving the policies and procedures of the practice• Trained new employees with office processes, policies, and procedures• Maintained inventory, ordering and all reports related to Texas Vaccines for Children• Provided exceptional customer service to parents/patients• Evaluated the performance of staff members• Ensured all computer, office and medical equipment are in working order• Managed office and medical supplies/inventory• Assisted the Chief Financial Officer with various projects (Park Valley only)

• Oversaw the needs for three medical offices on the property such as maintenance of the exterior of the building including the parking lot, landscaping, HVAC systems, and plumbing. • Hired appropriate contractors to complete the project with specific budget parameters in place. • Involved in bids and contract negotiations. • Inspected and managed the work of contractors to ensure the project was completed satisfactorily.

• Processed all sales invoices generated by Account Executives that oversees different regions of the US.• Collaborated with warehouse manager and shipping staff with inventories.• Responsible for accurate accounting of inventory worth 70+ million dollars• Generated sales and inventory reports for the Chief Financial Officer