Michael Lo Email & Phone Number

Glendora, Ca, Us

Greater Los Angeles Area

Senior Project Manager role in the Customer Service Operations Division of Southern California Edison responsible for oversight of Strategic and Compliance Portfolio of projects and implementation of regulatory compliance and operational efficiency improvement projects. Qualification Summary Project management professional with over 25 years of hands-on experience with Southern California Edison. Acquired practical cross-functional organizational knowledge and a solid foundation in regulatory, compliance and operational processes for DSM programs and Customer Service operations. Extensive experience in program development, process improvement, project and people management of energy efficiency programs and Customer Services operations projects in a regulated utility environment. This is built upon strong practical knowledge of CPUC DSM policies, Customer Service (CS) regulatory compliance requirements and demonstrated skills in process optimization, compliance and cost reduction through application of Lean Six Sigma and Kaizen principles with analytical and solution-oriented thinking skills. My evolving experience included program development and management of energy efficiency programs partnering with Cities, Counties, State and Higher Education Institutions, implementation of enhancements for residential and commercial utility bill presentment, upgraded customer authentication system with Experian Precise ID product, conducted Kaizen sessions to determine root causes for meter order delays and duplicate customer issues in data base systems. Also worked on a special regulatory project that integrated over 500 Customer Service regulatory compliance requirements and controls into the corporate Enterprise Compliance Management System. All these knowledge areas are transferrable and may be applied in many parts of the utility business.

Rosemead, Ca

Experienced with SCE Corporate Compliance Management Framework and Standards that includes policies and processes for compliance prevention, detection & response, and government reporting.Conducted compliance assessments with Corporate Ethics and Compliance Organization and supported implementation of improvement plans for Customer Service in compliance area such as Energy Regulation, Privacy, Bulk Mail and Disability Rights.Represented Customer Service Organization on Energy Regulation Compliance Program matters (e.g. policy discussions, process enhancements, compliance requirements and controls discussions and deliverables). Integrated CS compliance requirements and controls into the new SCE Enterprise Compliance Management System (ECMS). Led cross-functional team from CS departments (e.g. CS Internal Controls, CEE&S, TP&S, RSO, MSO, CCO, and CEM) to catalog existing requirements, intake new requirements to support ERCP Compliance area objectives and integrate into ECMS the applicable processes and controls information from Energy Efficiency, Demand Response, and Revenue Services for billing, credit, service disconnections and others.

Rosemead, Ca

Lead a team of highly engaged Operations professionals, in collaboration with Program Management, to deliver efficient and compliant operations for a portfolio of 23 DSM Partnership programs that impact over 100 cities, counties, state and federal governments and with the three higher education California institutions. Responsibilities include management of people and resources to ensure efficient execution of internal processes in functional areas such as regulatory coordination, program compliance, data requests, invoicing, financial reviews, contract management, performance tracking and reports, systems and tools and project coordination and resolution in coordination with various stakeholders within the Customer Service organization. In addition, provide oversight for coordination with core programs offering and engineering to ensure Partnership program consistency and alignment with regulatory and DSM program policy.

Project Manager of 3rd Party Programs and Energy Efficiency Partnership Programs

Bachelor Of Science - Bs, Mechanical Engineering

Activities and Societies: American Society of Mechanical Engineering (ASME) Student Chapter President American Society of Heating.

Master Of Science, Mechanical Engineering

Activities and Societies: American Society of Mechanical Engineers (ASME) American Society of Heating, Refrigerating and Air-Conditioning.

Bachelor Of Science, Mechanical Engineering

Activities and Societies: American Society of Mechanical Engineers (ASME) - Student Chapter President (1988-1989), American Society.