Michael Locklear Email & Phone Number

Atlanta , Ga

• Lead Night Shift System Analyst Delegates tasks and creates schedules for other analyst’s.• Performing Software/Hardware upgrades and Server Swaps along with several other tasks for Wendy’s, BK, CFA and other NCR Clients• Troubleshooting software issues • Reading installation and Debout logs to diagnose install issues. • POS Deployment & providing support of POS Systems

Midwest

IMP (Integration Migration Provisioning) Field Engineer for Sprint/Samsung Network Vision.• Responsible for Migration from current to new technology (2G/3G to 4G LTE network) - hardware and software installation• Setup of Cisco CSR/ASR routers• Load ENV configuration files into 3G and 4G digital units.• Responsible for activating new technology on go-live day• Configuration and test of alarm systems at cell tower (capacity and breakage alarms)• Channeling Connectivity to… Show more IMP (Integration Migration Provisioning) Field Engineer for Sprint/Samsung Network Vision.• Responsible for Migration from current to new technology (2G/3G to 4G LTE network) - hardware and software installation• Setup of Cisco CSR/ASR routers• Load ENV configuration files into 3G and 4G digital units.• Responsible for activating new technology on go-live day• Configuration and test of alarm systems at cell tower (capacity and breakage alarms)• Channeling Connectivity to MMBS through 66 Block or RJ45 and Couplers• Adding and configuring of T1 lines• Recording Activity for Accountability and Reports.• Communicating with LCC and RAN. Show less

Norcross, Georgia

Customer support (ticket system) for Kroger, Aldi, Michaels and Food Lion• Point of Sale equipment repair• Troubleshooting, maintenance, repair, and recovery of failed IT hardware • Order and install replacement parts• Setup, test and configured networks, desktops and printers.• All other aspects of trouble tickets assigned to the work zone (Includes providing comprehensive notes, resolution information, equipment information, closure detail or billing information)

Atlanta And Atlanta Northeast, Georgia

On-site (home or office) issue resolution• Identify issues (hard- or software).• Resolve issues on site (if possible)• Install, upgrade and maintain network software• Set up ethernet and Wi-Fi networks (routers, switches, wiring, etc.)• Install, upgrade and maintain PC hardware of all types (Desktops, laptops, servers)• Re-image default configurations• Install backup solutions• Degaussing screens• Remove viruses and other malware and implement proactive… Show more On-site (home or office) issue resolution• Identify issues (hard- or software).• Resolve issues on site (if possible)• Install, upgrade and maintain network software• Set up ethernet and Wi-Fi networks (routers, switches, wiring, etc.)• Install, upgrade and maintain PC hardware of all types (Desktops, laptops, servers)• Re-image default configurations• Install backup solutions• Degaussing screens• Remove viruses and other malware and implement proactive anti-virus solutions• Secure disposal of old and/or defective hard disk drives• Provide training for PC applications (MS Office, etc.) and non-PC hardware (cameras, printers, etc.)In-Store support• Provide training to other employees• Inventory planning• Accounting for call out tickets and client payments• Weekly staff meetings• Minor supervisory tasks• Received regular training on new technologies (eTraining)Geek Squad job title: "Double Agent" Show less

Buford, Georgia

In-Store customer support• PC repairs• Installation of new hardware (memory, hard drives, DVD drives, etc.)• Installation and upgrades of software (Windows, Windows applications, etc.)• Removal of viruses and other malware• Repair of TV sets and other home electronics• Use of company ticket tracking system(schedule, work and close tickets)• Call-in support for customers calling with an issue they experience with their equipment• Operating cash register•… Show more In-Store customer support• PC repairs• Installation of new hardware (memory, hard drives, DVD drives, etc.)• Installation and upgrades of software (Windows, Windows applications, etc.)• Removal of viruses and other malware• Repair of TV sets and other home electronics• Use of company ticket tracking system(schedule, work and close tickets)• Call-in support for customers calling with an issue they experience with their equipment• Operating cash register• Shipping and receiving• Training other employees and customersGeek Squad job title: "CIA Agent" Show less

Associate, Applied Science In Electronics

Communication Theory and Systems Telecommunications/Networking Digital Electronics and Computers Microprocessors and Systems Video Systems.

Cert Of Machine Tool Technology, Machine Tool Technology Certificate

Two year course, attended while in high school. CNC Programming, Blueprint Reading and Writing