Michael Loeding Email & Phone Number

Bloomington, Illinois, United States

Chandler, Arizona

New Hire TrainingTrain new employees to become successful customer service call center representatives and provide instruction in processing claims, call flow, understanding company policies, introduction to systems used in job performance and ensure class guidelines are followed.Create and review training material based on feedback from class evaluations and tracking progress of new hire performance to identify any trends that should be addressed.Conduct simulation sessions to prepare new hires to correctly process live calls and provide feedback. Continually review training material with Management and update training requirements as needed. Coach struggling employees to succeed in their positions. Continuing Education ClassesCreated training manual that is currently used throughout the company.Created classroom review material used to review employee knowledge of lessons taught. Created a study guide for insurance adjuster license exam preparation. Prepared Service Reps to be ready when a catastrophe strikes. Personal Development/Customer Service Enhancements ClassesTeach personal development and customer service enhancement skills throughout the organization. Teach continuing education courses to update employees regarding new policies and procedures.

Open/Close the storeHandled customer questions and concernsMade sure the cash drawers balanced at the end of the shift/day.Receive new merchandise and set up monthly store displaysPromote current sale items and promotionsAssist with the set up of new storesCreate work schedule for all employees

Business

Teaching