Responsibility for the oversight of the organisation's fund administration & capital flow reportingA contact point to portfolio managers, sales and the wider business as well as external fund administrators.Rsponsible for facilitating the swift and accurate resolution of trade exceptions, Ensuring accurate & timely reconciliation of data with the fund administrator.A strong focus on risk management and issue ownership, Collaboration with colleagues across the business to resolve time critical problems. Working closely with product development team on fund launches, changes & closuresAbililty to adapt in a constantly evolving environmentEsnuring the firms’s AEOI obligations are met by working with administrators to produce accurate & timely reportingWriting and reviewing business processes, resolving and/or escalating any issues.Developng & maintaining relationships globally with sales, middle & front offices and senior management.Ensuring ahigh level of client service is delivered by Man and its service providers.ERISA monitoring, reviewing flows, calculating capacity, reporting to sales & the business

Managing a small team responsible for fund flows reportingClient trade monitoringProspectus reviews, application form updatesManaging the client dealing aspects of fund launches

Managing a team responsible for client services and tradingTeam management skills Staff recruitment & developmentConstantly looking for efficiencies and improving processes Researching & investigating investor complaints

Expanding the client service team from a small help desk to a fully fledge call centre.