Michael Long Email & Phone Number

Smithfield, Virginia, Us

Carmel, In, Us

- Managed IT support requests ranging from Tier 1 to Tier 3 while serving as the primary point ofcontact for reviewing, recommending, purchasing and deploying computer equipment (laptops,desktops, and Thin Clients); successfully deployed 1,400+ new devices and 800+ new hires in 2021.- Completed domain and email migration while working with Application Support Lead to manageActive Directory, create new security groups, add scripts to domain controllers, and provision newand existing user accounts, assisting installation of various VPN software for remote users includingNetExtender, Cisco VPN Client, and Citrix Xen App; successfully replaced 200+ warranty devices in2022.- Supervised and trained IT trainees, both onsite and remotely via internet and intranet, designingcontingency planning, formal training and employee development plan to increase staff qualityperformance.- Streamlined mobile and cloud-based computing through blend of efficient and effective applicationswith ongoing reliability testing.- Coordinated, managed and prepared RFPs and RFQs for purchasing department, recommendingsoftware and hardware specifications, transforming the Chattanooga office to a supply hub within 6months.- Managed vendor relations and contracts through strategic partnerships, analyzing internal processeswhile recommending and implementing policy changes to improve operations and secure premiumcontract pricing; generated $80K+ in annual cost savings during tenure.

Reston, Va, Us

- Installed computers and other devices individually and across networks, testing connections tosupport proper functioning.- Coordinated with hardware and software vendors to obtain warranty services, external technicalsupport and replacement products.- Oversaw hardware, software and networking component monitoring, testing and installation to assistmaintenance and migration.- Managed remote backup and restoration services for new and replacement systems, maintainingconsistent data integrity and transmission compliance with company policies.- Used Active Directory to automate settings and changes to end-user computers, drive mappings anddesktop configurations.

Anchorage, Ak, Us

- Used Active Directory to automate settings and changes to end-user computers, drive mappings anddesktop configurations.- Coordinated with hardware and software vendors to obtain warranty services, external technicalsupport and replacement products.- Conducted routine maintenance on servers and systems, keeping networks fully operational duringpeak periods.- Configured computers to network drivers and connected to printers and other peripheral equipment.- Explained technology-related details in easy-to-understand terms to individuals from differentbackgrounds and in various job positions.

Fairfax, Va, Us

- Responsible for the setup, installation, repair, and user training of the Command Post of the Future computer system. Established first CPOF helpdesk at a remote based in Iraq, in support of over 60 computers, two servers and several hundred users. - Personally trained over 100 users in a 6 month period. Troubleshot connection related issues when remote users were attempting to connect to a server.

Arlington, Virginia, Us

- Maintained UNIX/Solaris based Tactical Airspace Integration System computer to facilitate Air Traffic Control and Army Airspace Command and Control operations. - Enhanced decision making within a high-stress, detailed-oriented environment by ensuring a top performing and accurate computer system. - Held full responsibilities for computer setup, computer and system deployment to remote locations, and the repair of complex communications systems. - Liaised with subordinate units and higher command and headquarters. Responsible for the management of up to 10 personnel over a 7 year period. Brief high-ranking individuals on importance of the TAIS computer system and the requirements to maintain operational efficiency. Travel to outlying sites to train over 50 users and repair TAIS. - Selected to act as subject matter expert on 12 field exercises in support of other units. Deployed 3 times and participated in 6 field exercises in preparation for deployment. Extensive use of UNIX command line interface was required.