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Dynamic and results-driven HR and Operations Executive with a proven track record of fostering a people-first culture, driving business transformation, and leading high-performance teams across diverse, multi-unit service environments. With extensive experience in hospitality, senior living, cruise, specialty retail, food & beverage, and healthcare, I excel at developing and executing talent strategies that align with business goals and deliver measurable results.I bring a hands-on, entrepreneurial mindset, balancing strategic vision with tactical execution to create scalable solutions that improve operational efficiency and employee engagement. As an ESG advocate and experienced leader in human capital, I’m passionate about delivering positive outcomes across people, planet, and profit metrics.Key Skills & Expertise:Organizational TransformationTalent Strategy & Succession PlanningEmployee Engagement & Culture BuildingCrisis Management & Operational LeadershipLeadership Development & Executive CoachingDiversity, Equity, & Inclusion (DEI)ESG Strategy & ImplementationP&L Management & Operational ExcellenceHR Technology & Analytics
Rmr Residential
View- Website:
- rmrgroup.com/home/default.aspx
- Employees:
- 296
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Rmr Residential
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Svp, Chief Operating & People OfficerAlerislife Nov 2023 - PresentNewton, Massachusetts, UsSixth largest provider of residential lifestyle services to active aging adults in the U.S., managing 139 communities in 28 states, employing 10,000 team members, and impacting 2.6 million lives daily.- Partner with the CEO to lead a turnaround strategy, repositioning AlerisLife as a premier residential hospitality provider for older adults.- Oversee daily operations and talent strategy for a large multi-unit workforce in a highly regulated environment, driving performance through organizational effectiveness, talent acquisition, and employee experience initiatives.- Spearheaded operational excellence, achieving year-over-year improvements in revenue, occupancy, and resident satisfaction while reducing turnover and enhancing leadership capabilities.- Earned industry recognition as a "Great Places to Work" and ranking #9 in Fortune Magazine's Best Places to Work in Aging Services, with a 45-point increase in engagement and a 28-point reduction in turnover. -
Svp, Chief People OfficerAlerislife Jan 2022 - Nov 2023Newton, Massachusetts, UsChief Champion of AlerisLife people-first culture. Leading the team responsible for reimagining the AlerisLife people function, culture & structure to deliver on the promise that our people, our company and our customers will “never stop advancing”.
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Vice President Human ResourcesRoyal Caribbean International Jun 2019 - Jan 2022Miami, Florida, UsThe world’s largest and most innovative cruise line, delivering unforgettable vacations to over seven million international guests annually on 26 ships across 270 destinations worldwide.- Delivered a global talent strategy to support the company's expanding fleet and private island destinations, ensuring exceptional guest and crew experiences.- Led response efforts to the COVID-19 pandemic, managing the safe repatriation of 50,000 crew members and leading the global restart of operations.- Enhanced leadership development, wellbeing, and DEI initiatives, resulting in improved retention and engagement across shipboard and corporate employees. -
Head Of Human Resources & CommunicationsAthleta Mar 2017 - Apr 2019San Francisco, California, UsTwo rapidly growing premium fitness and lifestyle brands, creating versatile performance apparel for women, girls, and men.- Led the talent and communications strategy for two high-growth brands, driving organizational capability and culture transformation for 160 stores and 5,000 employees.- Spearheaded Athleta’s B-Corp Certification (workforce focus) and launched Hill City, a new men’s apparel brand, from inception to market in just 18 months.- Transformed Athleta’s store operations model, leveraging data-driven insights to improve customer & team KPIs and store performance. -
Senior Director Human ResourcesAthleta Mar 2016 - Mar 2017San Francisco, California, Us- Served as a strategic business partner to the stores executive leadership team, shaping and executing HR strategies that supported brand objectives and accelerated growth.- Led the HR function for a rapidly expanding brand, overseeing all aspects of HR for stores and field operations.- Built and maintained strong cross-brand and enterprise relationships to ensure the successful execution of unique growth imperatives.- Developed talent acquisition and retention programs that enhanced the employee value proposition, contributing to high employee engagement and internal promotions.- Oversaw the design and delivery of leadership development programs, succession planning, and rewards initiatives, fostering a culture of high performance and continuous improvement.
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Director Of Human Resources- Athleta, Gap Inc.Athleta Feb 2015 - Mar 2016San Francisco, California, Us
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Senior Regional Human Resources LeaderStarbucks Jun 2013 - Dec 2014Seattle, Wa, UsNorthern California region, the second-largest in volume, with 900 locations (company-operated and licensed).- Introduced an accelerated development program for store managers, reducing open store gaps by 50%.- Led the successful regional launch of the Starbucks College Achievement Plan, achieving enrollment goals.- Exceeded internal promotion goals for district managers and led regional innovation pilots for new product and service concepts. -
Director Of Human ResourcesJoie De Vivre Hospitality Mar 2011 - Jun 2013San Francisco, Ca, UsResponsible for directing and managing the complete spectrum of human resource activities for flagship 200 room luxury boutique property. As a member of executive team, primary objective was to elevate service culture and improve work climate while renegotiating a contentious labor contract. -
Assistant Director Of Human ResourcesStarwood Hotels & Resorts Worldwide, Inc. Oct 2009 - Mar 2011Stamford, Ct, UsResponsible for the management of all human resources functions for a 1200 room convention property with 900 employees and 5 collective bargaining agreements, HR staff of 6. Primary objective was to implement service culture training and maintain high employee engagement during one of the most contentious labor disputes in SF history. Responsible for regional HR programs and support. -
Bi-Plex Property Director Of HrStarwood Hotels & Resorts Worldwide, Inc. 2007 - Oct 2009Stamford, Ct, UsResponsible strategic execution of property specific talent strategies for two high volume, luxury resort properties (2000+ rooms), 1000 associates and 3 collective bargaining agreements. Member of two hotel executive committees, reported to two General Managers and managed a leveraged HR team of 5 supporting two distinct brands and service offerings. Primary objective was to support two properties in different phases of renovation, re-branding and service culture implementation.
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Manager Of Human ResourcesSodexho Healthcare 2006 - 2007Contracted healthcare service provider embedded in hospital operations to manage engineering, housekeeping, food service and dietary science functions for multiple hospitals in on Oahu. Only on island HR leader supporting Hawaii Regional Director in full service and management accounts.
Michael Lopez Skills
Michael Lopez Education Details
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University Of San FranciscoOrganizational Behavior With Emphasis In Human Resources -
Hr Certification InstituteProfessional In Human Resources (Phr)
Frequently Asked Questions about Michael Lopez
What company does Michael Lopez work for?
Michael Lopez works for Rmr Residential
What is Michael Lopez's role at the current company?
Michael Lopez's current role is SVP, Chief Operations & People Officer.
What is Michael Lopez's email address?
Michael Lopez's email address is ml****@****eta.com
What is Michael Lopez's direct phone number?
Michael Lopez's direct phone number is +148092*****
What schools did Michael Lopez attend?
Michael Lopez attended University Of San Francisco, Hr Certification Institute.
What skills is Michael Lopez known for?
Michael Lopez has skills like Recruiting, Training, Employee Benefits, Organizational Development, Labor Relations, Personnel Management, Employee Engagement, Employee Relations, Talent Management, Leadership, Hospitality Industry, Performance Management.
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