Michael Loudon Email & Phone Number

United States

A successful executive consultant, coach and trainer with a multitude of leadership successes and proven culture development experiences. One who remembers the “people principal” applies in all circumstances and can artfully navigate sensitive and volatile situations while ensuring timely results. In addition to years of experience in a variety of industries and fields, a natural culture intuition combined with a keen understanding of human nature provides for critical leadership and cultural insights. He also envisioned and established a successful management and consulting business with the development of dynamic and professional leaders and service experts.

Created vision, mission and strategic plans and personnel development training for this successful management company with a niche clientele in the supplemental education market. This chain of Sylvan Learning Centers provided supplemental education and college prep services. As the CEO of the management company, provided the leadership, direction, and financial resources necessary to build these “ground up” franchise businesses throughout the northern Utah metropolitan areas. Established and strategically expanded Sylvan Learning businesses from 1 to 5 territories and the largest chain in the four state region. Recruited talented directors and developed a unique and highly successful culture with our own “experiential” training program Mentored many directors and leaders inside and outside the companies.

Lead and strategically managed all operational and several non-operational departments within the organization, including customer service, human resources, information technology, risk management, production, inventory management, purchasing, shipping, and warehouse logistics. Created a strategic vision and executed operational initiatives for the three separate divisions; Consumer Products, Promotional Products and Consumer Electronics. Functioned as a member of the executive management team in the creation of company objectives, direction and strategies. Contributed in new product development and ensure product and safety compliance. • Designed systems for 41% sales growth in the first 9 months, with 2 year growth of 91%• Developed operational efficiencies that resulted in 22% increase in revenue per employee• Created and implemented company-wide QC programs and process tracking systems• Coordinated production, purchasing and development with factories in U.S., Taiwan and China• Mentored and lead a cohesive management team that adjusted quickly to change and rapid growth• Created and implemented a comprehensive order entry process (POP) for promotional sales division• Implemented strategic partnering initiatives that reduced costs and increased production by 40%

Trained and developed a variety of educational and orientation programs for new IHC employees and department heads. Consulted and provided direction on strategic planning, organizational development, coaching, problem solving, legal and regulatory compliance, and employee relations issues. Functioned as a strategic business partner or coach to all levels of management. Performed the role of a change agent through the facilitation of planning meetings, organizational redesigns, and operational integration.

Provided the organizational and systemic foundation for the development of this management organization and other companies as contracted. Coordinated and facilitated communications between multiple divisions and departments. Established a collaborative leadership system and created the values, mission and organizational structure. Framed the culture and built operational and department systems, policies, procedures, manuals and reports. Developed effective executive leaders and teams for present and future success. Initiated new business development systems and business transition plans and procedures. Evaluated profitability and submitted financial viability reports to shareholders. Also provided leadership, accountability, direction, marketing management, and support services including human resources, accounting, payroll, and information technology, to contracted companies. • Effectively managed organizational and system restructuring and business process redesigns.• Initiated a progressive management model and recruited impassioned and success-driven leaders.• Increased annual operating revenues from $1.7 million to a projected $29.8 million in 2 ½ years.• Transformed OHMC 2001 losses to a projected net profit of $2.5 million in 2004.• Managed companywide growth of 500% in 18 months with the acquisition of 10 properties in 4 states.• Integrated a Collaborative Leadership system successfully throughout the organization.• Established strategic planning process and systems for attaining organizational objectives.• Directed primary market analysis for new facilities, transitional and implementation strategies.

Managed a variety of operational projects while also managing the human resources department. Managed production system redesigns, facility acquisitions/transitions, building remodels, market branding programs, legal issues, and more. Functioned as a transitional operations manager for pharmacy divisions as needed. Orchestrated company-wide organizational development initiative. Created or approved all written communications throughout the organization. Development personnel policies and programs, company culture programs, recruiting systems, benefits programs, staffing analysis, compensation systems, regulatory and EEO compliance, leadership and risk management consultations, internal investigations, performance management analysis, and personnel training and development. • Managed retail pharmacy BPR (Business Process Redesign) project that increased capacity over 100%• Created operational effective workflow designs and managed the remodel of 6 different business units• Designed Owens Healthcare’s current logo and coordinated the new brand awareness program• Recruited for a 70% growth in personnel utilizing innovative, character based systems and techniques• Developed, implemented, and presented the People First philosophy and programs• Initiated company-wide recognition programs: Service awards, customer service awards, etc.• Transformed low morale and bad employment image into a great culture and coveted place to work

Managed Customer Service/Inside Sales Department teams and coordinated on-going sales efforts with outside sales management and sales teams. Provided motivational leadership and guidance to ensure continual high performance of three (3) customer service teams. Developed strategic goals, operational plans, and procedures. Recruited and trained Inside Sales department personnel. • Reduced error claims expenses by 50% in first year• Increased customer accessibility and service while reducing staff by 30%• Leader of a special task force for development of teamwork and interdepartmental cooperation• Created a new Inventory Management Reporting system• Facilitated the sale and transition to Fox River Paper Company in Appleton, WI• Redesigned the Fox River Paper Sales Center into regions using the Self-Directed Work Teams concept• Initiated and implemented service training, sales tracking systems, and other call center enhancements

Regional sales and business manager for Ford, Lincoln and Mercury franchise dealerships and Motorcraft parts distributors. Improved service quality and increased parts sales, developed creative local advertising, enhanced public image, developed personnel planning and training systems, and made decisions for financial disbursements. Regularly conducted effective sales presentations and coordinated multi-media advertising programming. Developed new markets for distribution, established incentive programs, and new inventory ordering procedures. • Winner of the prestigious Gold Key for High Achievement Award for sales and service in 1990.• Increased A/C parts sales 50% in first year in the district.• Motorcraft Cajun Nationals Promoter; coordinated advertising, promotions, and race activities.• 1st Place winner of nation-wide Motorcraft Battery Challenge for highest sales in 1989.• Developed local promotions program that increased retail sales 60% over prior year.• Selected as the Special Liaison Assistant to service government officials and high profile customers.

Business, Management, Marketing, And Economics / Accounting

Business/Managerial Economics

Coaching Certification, Positive Psychology