Michael Lubitz Email & Phone Number

Chanhassen, Mn

*Administered networks and for corporate office, 200+ hotels and 25+ restaurants *Responsible for hardware refreshes, software updates, and configuration changes *Achieved 90%+ customer satisfaction for Service Desk issues *Provided general support for corporate staff as well as all hotels and restaurants *Built searchable knowledge base in Sales Force to provide users self help documents

Bloomington, Mn

*Migration of 500 users from Windows XP to Windows 7 *Daily level II support of users using MS Windows products *Reported on metrics of migrated PC’s and support issues resolved daily

St. Louis Park, Mn

*Level 1 helpdesk support for 100,000 employees globally *Documented and triaged all calls in HPSM as resolved or escalated to another group

Bloomington, Mn

*Level 3 support for 160 end users on Windows XP *Server Administration using Active Directory for all local users and groups *Supported iPads for sales force using proprietary application for demos of products

Chaska, Mn

*Designed and administered issue tracking system for all IT requests using HEAT *Designed system to track and manage all IT assets for 1,700 end users *Set standards for all PC’s in company to limit models used and reduce support costs *Reduced number of vendors to leverage volume of purchases to gain better pricing *Developed SLA’s to ensure excellent customer service to internal end users