Seasoned Information Technology Support Specialist with extensive experience working in complex technical environments and providing end user technical support. Accustomed to a fast paced, team oriented, multi-tasking work environment. I have excellent customer service and communication skills and a mature work ethic. I’m a Certified Ethical Hacker (CEH v10) and a CCENT in Cisco Networking Routing and Switching and and just completed a Cybersecurity Specialist CertificationI am the owner of Intrepidtek, where I provide a range of support services for the residential and small business markets. I have also worked for three of the largest Enterprise Help Desks in the nation including Microsoft, Amazon, and Boeing. During my tenure at Boeing. I was consistently the top help-desk technician resolving more tickets than any other analyst and was given the performance rating of “highly effective”. I was the Workload Manager and Technical Lead for the Second Level Support Group where I supervised a corps of approximately 35 technicians assigning tickets based upon skill set and SLA (Service Level Agreements). I am well versed in IT Best Practices. I was also the SME (Subject Matter Expert) and primary support for all Boeing Security Applications Technical SummaryPlatforms: Windows OS 7-10, Server 2012 and 2016, Mac OSX, iOS, Android, Ubuntu, Kali-Linux.Hardware: Desktops, Laptops (Dell, Lenovo, MacBook /IMAC), Tablets, iPhone, Peripherals,
Listed skills include Audio And Video Production And Editing, Computer Security, Computer Forensics, Computer Repair, and 3 others.
