Michael Lueckemeyer Email & Phone Number

Austin, Texas, United States

Schertz, Texas, United States

• Recognized as AT&T’s highest quality rated DC power vendor for achieving more than 90% overall quality score of 6 years of AT&T’s Operating Territory Vendor program by utilizing change management strategies.• Increased response time by 40% by overseeing root cause analysis and corrective action program.• Established a mature multi-site quality system with little prior experience utilizing gap analysis and process mapping; 100% ISO 9001/TL9000 conformance rate over the last 10 years for 3 Phase Technologies, 0 non-conformities during 750 Power, LLC initial certification audit.• Represented 3 Phase Technologies during all internal, registrar, customer, and third party audits relating to ISO 9001/TL9000 certification, EHS compliance, and customer asset management.• Generated training materials and tracked compliance for quality, advanced quality, safety, ISO9001, and customer training sessions, achieving 100% compliance rate.• Executed Lean Six Sigma process improvement projects in all departments, managed 5 member cross-functional teams to reduce variance in KPIs and metrics by an average of 15%.• Redesigned and maintained supply chain procedures, processes and KPIs to ensure vendor compliance by consulting with purchasing and warehouse staff, 93% vendor compliance over the past 10 years.• Decreased on-site material shortages by 60% though optimized warehouse processes and controls.• Lowered travel and per diem cost by 27% by improving installation quality audit processes.• Created fully integrated installation, engineering, and warehouse tracking database, increasing efficiency and accuracy, 1st year ROI greater that 42%.• Increased employee productivity by acting as the Single Point of Contact for customers’ IT systems and applications, reduced employee interaction time with help desks by 70%.• Eliminated 96% of inventory discrepancies by identifying new IT resources to expand process performance and inventory accuracy.

• Generated Methods / Procedures for installation personnel to follow based on customer requirements and standards; introduced data entry automation reducing writing time for circuit transitions from 6 hours down to 30 minutes.• Enhanced quote document accuracy by 15% by creating quoting templates and tools.• Organized installation activities with customer representatives maximizing installer productivity, reduced installers administration work an average of 6 hours per installation.