Michael Lumsden Email & Phone Number

Hamilton, Ontario, Canada

- install, deploy and maintain Dell PowerEdge server stacks in multiple data centres using iDRAC, OpenManage Enterprise and OpenManage SupportAssist- install, upgrade, manage and troubleshoot VMware's Horizon Enterprise desktop virtualization stack- install, upgrade, manage and troubleshoot VMware's NSX network virtualization stack- manage VMware App Volumes and Dynamic Environment Manager to provide customized, persistent desktop user experiences at a per user and/or logical user group level- create and update Windows Server 2018 and Windows 10 LTSC virtual machines- deploy and maintain Dell/Wyse zero clients in VDI environment- provide end users with telephone, email and remote access support

Humanities Media And Computing

Microcomputer Technician providing administrative computing support for faculty, and staff within the Faculty of Humanities.Working as part of a larger team to deploy software, hardware, and network upgrades.Parts ordering from internal and external suppliers.Act as a technical resource for staff and customers.Continuously educating to keep pace with rapidly evolving technology.

University Technology Services (Formerly Cis)

Microcomputer Technician providing technical support for hardware and software for a diverse corporate client base spanning multiple job sites. Provide ongoing support of large labs designated for student use.Parts ordering from internal and external suppliers.Act as a technical resource for staff and customers.

Titles Microcentre (Currently Campus Store)

Develop and maintain a well organized and stocked sales floor.Place orders for computer hardware, software and peripherals.Ensure customer satisfaction by solving technical problems and maintaining PC and Macintosh systems.Played a key role in researching an alternative supplier for computer accessories, which provided lower prices for merchandise.

Ancaster Store 59

Customer service representative. Provided the role of consultant in the absence of a Computer Consultant. Provide technical service as a hardware and software installer for customers. Troubleshooting and problem solving.