Michael Ly Email & Phone Number

• Training and supporting researchers in the field of Bio-technology, Mechanical Engineering and Microfluidics
• Walking researchers through several modules to help them understand 3D printing technology and how they can be implemented into their research
• Training universities such as Stanford University, McGill University, University of Toronto, UBC, Canadian Nuclear Labs, Cambridge University, FDA, Midge Medical
• Providing technical support and resolving any issues involving hardware or software
• Ensure clients have stock of printing materials and replacement

27 Queen St. East Suite 1401 Toronto, ON M5C 2M6 Canada

• Developed multiple websites using WordPress; http://creativecad.works and http://miicraft.ca
• Designed and created content using Photoshop for Twitter and Instagram
• Tracked and analyzed website traffic with Google Analytics

1500 Don Mills Road, Toronto, ON M3B 3L7

• Contacting Canadian households to gain their participation in a ratings research questionnaire
• Data Entry – Inputting participant’s information into a database
• Communicating efficiently with interviewee to have them participate in the research

550 Queen Street East Suite 145 Toronto, ON M5A 1V2

• Entering sales and marketing data into online databases
• Managing and keeping track of promotional items and marketing materials.
• Coordinate and manage all trade show activities including logistics, booth display and equipment.
• Creating excel documents for inventory and clients

4211 Yonge St #401, Toronto, ON M2P 2A9

• Designed social media content that brought in more traffic for the company brand
• Created marketing material with the corresponding program to create projects that went above and beyond expectations
• Listened to clientele’s request in order to produce projects that satisfied their needs

1870 Matheson Blvd, Mississauga, ON L4W 0B3

• Trained and supervised new co-workers in their daily duties in order to uphold the company image
• Collaborated efficiency and productively with other workers so that daily tasks were completed on time during peak hours

Toronto, Canada Area

• Processed transactions from customers, while administrating customer service sand communication skills
• Addressed customer questions and complaints