Michael Ly Email & Phone Number

• Training and supporting researchers in the field of Bio-technology, Mechanical Engineering and Microfluidics • Walking researchers through several modules to help them understand 3D printing technology and how they can be implemented into their research • Training universities such as Stanford University, McGill University, University of Toronto, UBC, Canadian Nuclear Labs, Cambridge University, FDA, Midge Medical• Providing technical support and resolving any issues involving hardware or software• Ensure clients have stock of printing materials and replacement

27 Queen St. East Suite 1401 Toronto, On M5C 2M6 Canada

• Developed multiple websites using WordPress; http://creativecad.works and http://miicraft.ca • Designed and created content using Photoshop for Twitter and Instagram • Tracked and analyzed website traffic with Google Analytics

1500 Don Mills Road, Toronto, On M3B 3L7

• Contacting Canadian households to gain their participation in a ratings research questionnaire • Data Entry – Inputting participant’s information into a database• Communicating efficiently with interviewee to have them participate in the research

550 Queen Street East Suite 145 Toronto, On M5A 1V2

• Entering sales and marketing data into online databases• Managing and keeping track of promotional items and marketing materials.• Coordinate and manage all trade show activities including logistics, booth display and equipment. • Creating excel documents for inventory and clients

4211 Yonge St #401, Toronto, On M2P 2A9

• Designed social media content that brought in more traffic for the company brand• Created marketing material with the corresponding program to create projects that went above and beyond expectations• Listened to clientele’s request in order to produce projects that satisfied their needs

1870 Matheson Blvd, Mississauga, On L4W 0B3

• Trained and supervised new co-workers in their daily duties in order to uphold the company image • Collaborated efficiency and productively with other workers so that daily tasks were completed on time during peak hours

Toronto, Canada Area

• Processed transactions from customers, while administrating customer service sand communication skills • Addressed customer questions and complaints