• Managed new projects and implemented innovative in store promotions to drive revenue.• Led all digital marketing initiatives including social media impressions and interactions. Utilized a direct to audience approach with video content engaging with current and potential customers.• Oversaw all merchandising and managed store inventory on a weekly and monthly basis and orchestrated visual merchandising, product sorting, shipping and receiving.• Primary point of contact for all vendors including all product distributors.• Collaborated with remote owners to ensure optimization of business functionality.• Responsible for the store’s most fiscally successful years, exceeded sales goals and drove profitability consistently year over year.• Nominated for National Store of the Year award based upon the quality of the merchandise, visual appeal of the location and excellent customer service.• Recruited, hired, on boarded and trained all new employees.• Built a consistently returning customer base and created lasting relationships with long term customers to boost profits and cultivate brand loyalty.• Managed bookkeeping, budgeting and P&L in conjunction with ownership.

• Processed all in-store purchases and transactions, cash and credit• Resolved customer service requests.• Key holder, Opened and closed store. Kept the store clean and maintained neat, orderly product displays. Responsible for running store alone most times. Learned what goes into running a small business.

Utilized excellent proofreading and editing skills to edit residency statements for physicians in training. Checked statements for proper and consistent tone, clarity and conciseness. Verified the author’s work to provide direction and constructive critique. Collaborated with authors to make appropriate rewrites with a focus on statement flow.

Received and processed all cash and credit payment transactions for in store purchasing. Communicated with customers regarding sales and promotions in a friendly and engaging manner. Educated customers on new products and classes offered. Trained new employees on customer service, phone work and managing customers at the register.

Gathered leads for agents.Maintained a professional and courteous customer interactions.