Michael Lyons Email & Phone Number

Lake Charles, Louisiana, United States

Danville, Illinois, United States

Lake Charles, Louisiana, United States

Lake Charles, Louisiana, United States

• Satisfy guests with prompt service and fair handling of any complaint or concern.• Prepare station arrangements and maintain attendance records.• Set and monitor bank and table limits for each game.• Monitor player activity to quickly identify individuals with high betting totals and those suspected of unfair practices.• Monitor credit extended to players.• Address and solve problems with equipment using troubleshooting and repair abilities.• Improve team member performance through effective oversight and mentoring on specific job procedures.• Support customer needs by inquiring about their experience and quickly resolving issues.• Detect cheating by observing patron gambling behaviors and identifying issues such as counting and marking cards.• Schedule all Table Games department hourly team members.• Assist with manual payroll whenever discrepancies are encountered.• Train new supervisors and pit managers• Create and modify Excel spreadsheets to plan and implement new business strategies

Lake Charles, Louisiana, United States

• Perform duties to deal assigned games (all, including Craps, Mini/Midi Baccarat, Roulette) and provide customer service in accordance with established policies and procedures.• Supervise the Table Games staff within assigned area and ensure integrity of the table games.• Ensure a friendly atmosphere, while providing excellent customer service.• Open and close table games in assigned area verifying count as provided by the Dealer.• Inspect card decks prior to play. o Track and record player buy-ins, wins, losses and bet amounts.• Monitor bets and payouts are correct as needed.• Complete rating cards for players.• Initiate and verify fills to tables.• Process player requests for credit and extend to guest upon approval.• Investigate and resolve guest complaints or concerns in accordance with standard procedures.• Provide complimentary items to guest as requested in accordance with policies and procedures.• Coordinates player ratings and customer cash transactions.

Lake Charles, Louisiana, United States

• Conducted analysis to address employee behavior which led to maintaining a solid and consistent work schedule and employee retention. • Provided onsite training. • Effectively controlled the work environment every shift through confident planning and delegating duties. • Conducted routine and accurate line checks daily to maintain perfect food quality. • Thrived for perfect and consistent shift execution. • Consulted with Executive Kitchen Manager when confronted with issues beyond control.​

Bachelor Of Science - Bs, Computer Science

Health & Human Performance