Michael M. Email & Phone Number

Portland, Oregon, United States

At Pacific Shield Coatings, our mission is to deliver unparalleled quality and durability through the application of Penntek floor systems in residential and small commercial spaces across Oregon. With a steadfast commitment to excellence as a veteran owned business, we strive to protect and enhance our customers' environments while exceeding industry standards for performance and customer satisfaction. Through innovation, integrity, and superior craftsmanship, we aim to be the premier choice for concrete coatings solutions, enhancing the beauty and functionality of every space we touch.

Vancouver, Washington, United States

Successfully managed day-to-day operations for three locations in the PNW region, resulting in an 11% decrease in operating costs and a 43% increase in overall net profit.Achieved a Leap Award in 2021 and 3 Top 10 Dealer Awards, including a Veteran Award in 2023, driving company success.Oversaw and developed a team of 45 employees, including four direct reports, resulting in improved productivity in three markets and a 10% reduction in customer callbacks.Successfully mitigated workplace injuries, achieving a reduction of over 50% by implementing proactive safety measures and conducting regular risk assessments.Oversaw recruitment and certification of installation teams across multiple markets, streamlining HR processes and implementing best practices. Resulted in a significant improvement in average employee tenure from 4 months to 1+ years.Strategically planned and executed market and territory expansion initiatives, resulting in a 24% increase in market share.

Portland, Oregon Metropolitan Area

Management of Customer Service and Operations:- Managed overall efforts of employees in providing a high level of customer service.- Developed and maintained operational plan.- Continually modified operations plan by improving processes to ensure high-quality customer service.- Ensured proper underwriting practices of operations and contract management.Financial Performance:- Reviewed and analyzed P&L reports improving cost control and profit performance.- Managed receivables, negotiated payment plans and made recommendations for collections for defaulted accounts.- Produced forward-looking quarterly and annual statements to establish expectations and goals.- Implemented product and service pricing strategies to fit market needs and positively impact overall profit performance.Sales and Marketing Performance Management:- Developed, planned, and executed sales and marketing efforts to increase and improve business.- Trained, motivated, and mentored employees to increase sales.- Conducted market research to generate sales leads for employees to pursue and increase growth.- Managed overall account quality by implementing guidelines to ensure marketplace effectiveness.- Managed existing accounts on service, quality, and account growth.Asset Management and Maintenance:- Evaluated overall fleet to match marketplace demand.- Managed overall vehicle maintenance and repairs, including vendor management to ensure the quality of products and service.

Greater Phoenix Area

Management of Customer Service and Operations:- Managed overall efforts of employees in providing a high level of customer service.- Developed and maintained operational plan.- Continually modified operations plan by improving processes to ensure high-quality customer service.- Ensured proper underwriting practices of operations and contract management.Financial Performance:- Reviewed and analyzed P&L reports improving cost control and profit performance.- Managed receivables, negotiated payment plans and made recommendations for collections for defaulted accounts.- Produced forward-looking quarterly and annual statements to establish expectations and goals.- Implemented product and service pricing strategies to fit market needs and positively impact overall profit performance.Sales and Marketing Performance Management:- Developed, planned, and executed sales and marketing efforts to increase and improve business.- Trained, motivated, and mentored employees to increase sales.- Conducted market research to generate sales leads for employees to pursue and increase growth.- Managed overall account quality by implementing guidelines to ensure marketplace effectiveness.- Managed existing accounts on service, quality, and account growth.Asset Management and Maintenance:- Evaluated overall fleet to match marketplace demand.- Managed overall vehicle maintenance and repairs, including vendor management to ensure the quality of products and service. Marketplace Expansion:- Developed successful operational, sales, and marketing plans for two new operating locations.- Focused on technology-driven solutions to improve operational processes and eliminate waste improving environmental quality.- Focused on changing marketplace demand to ensure the quality of products and service.

82Nd Airborne Division, Fort Bragg, Nc

• Managed a 9 man fire support team in support of Operation Iraqi Freedom VII and IX.• Mentored, trained, and evaluated soldiers to meet mission objectives, occupational skills, and physical fitness standards.• Produced weekly reports on team and equipment status changes.• Coordinated and implemented fire support assets with the company commander and platoon leaders to meet mission objectives.• Inventoried operated and maintained team equipment that valued $5m+.

Brookings, Sd

Executive Master Of Business Administration, 4.0

Bachelor Of Science In Business Administration (Bsba), Project Management, 3.89

Associate Of Science (A.S.), Civil Engineering Technology/Technician