Michael M. Email & Phone Number

Chandler, Arizona, Us

Handle all IT Support for the Company. Manage 5 Desktop Technicians Across Various Locations, FreshService Administration, Manage Support for VIP's, Video Conferencing, Asset Management, O365 Licensing, OneDrive, Microsoft Teams, RSA Soft/Hard Tokens, Purchasing, Access Requests, Mobile Devices Management, Outage Notifications and Handling, Intune Asset Management and Deployment, Financial Systems, New Hires/Terminations Processes, Manage Enterprise Wide Projects.Work with all IT Department Managers onIncident Management, Release Management,and Change Management.

Chandler, Arizona, Us

• Provide remote and on-site support for over 800 users across multiple business units including senior level executives at company headquarters for a global telecommunications firm. • Maintain support for users globally using a Service Desk hotline and FreshService ticketing system.• Windows 10 and O365 environment calling for daily support using Active Directory, RSA Security Console, Bitlocker recovery and GlobalProtect VPN software.• Provide support for personal and corporate issued mobile devices utilizing mobile applications for Outlook, RSA, Microsoft Authenticator and Skype for Business. • Build, image and deploy Dell and HP laptops using Microsoft Deployment Toolkit with Windows 10 OS and multiple programs from a centralized server.• Write, maintain and document various processes using Sharepoint to communicate information across teams. • Provide remote support for users accessing the network using personal devices, including Windows OS and Macbooks.• Support daily video conferencing needs using GoToMeeting, Cisco WebEx, and Microsoft Teams.

New York, Ny, Us

• Provide multiple level technical support for 400 users globally for global growth equity firm. • Maintain and support Windows 10 and Office 365 environment on a cloud-based system using Okta platform.• Video conferencing and communications support using Zoom and Skype for Business.• Administer support for all corporate iPhones and iPads, using Okta mobile. • Serve as first level support for multiple SSO SaaS applications such as Slack, Box Drive, Salesforce etc...• Track and document all incidents and service requests using SDP system. • Provide support in person, by phone, and using remote access software, Bomgar to all corporate employees, including MDs and C level executives.

Paris, Fr

• Utilize excellent communication and interpersonal skills to provide white glove support for all Executive Committee members and VIPs within the firm.• Oversight and front end support of Cisco video conferencing and Telepresence meetings.• Maintain and troubleshoot Windows 7 desktop and laptop environment and Windows 10 tablet environment. • Provide support for all corporate iPhones and iPads, including Blackberry Work and Good for Enterprise software. • Provide overall support for user and device management using Active Directory and SCCM client.• Maintain incident reporting and troubleshooting documentation using Service Now ticketing system

Nashville, Tn, Us

• Team lead for high profile Private Client group; Direct liaison between IT and 400 clients across multiple business units, including the Executive Board and Investment Group• Responsible for all day to day activities as well as product management throughout the year.• Completion of multiple high-profile projects including major printer initiatives, on boarding of outside firm into the Private Client and Multi Asset groups, and final conversion of all desktop PCs to a VDI environment. • Analyze data elements, mappings, rules, and gaps within existing processes in an effort to identify the root cause of issues; Troubleshoot system and network problems, diagnosing and solving hardware or software faults.• Support and train end-users in the use of a wide range of software applications as needed.• Provide 1st & 2nd tier technical support for users, including diagnosing and troubleshooting all desktop related issues; Oversee & provide integration support for OS migration from NT to XP and XP to Win 7 environment.• Complete setup and maintenance of off-site wholesaler support staff, including training in the use of all necessary IT equipment and VPN access software. • Trade floor support on both the Equities and Fixed Income side of AB Investments including experience with major market data applications Bloomberg, Longview, Reuters Plus, and Factset.

Zurich, Ch

• Directed support for over 3000 users under the corporate bank side and over 1700 users on world’s largest trading floor; Responsible for troubleshooting all client-end systems as second level support.• Provided technical support for PC related hardware, software and networking problems; Performed installations of Applications, Operating Systems, and Utilities.• Delivered support for reported problems with desktop computers, laptops, peripherals and mobile devices.• Coordinated and implemented project moves, including disconnects and reconnects, printer configuration and connectivity tests.• Provided technical support for 2000 plus applications, including email administration, configuration and troubleshooting• Integral part of various IT related projects including Avistar Videoconferencing rollout and training, relocation of Disaster Recovery sites and Paine Webber integration.