Michael M.

Michael M. Email and Phone Number

IT System Administrator @ Hussmann
Michael M.'s Location
Bridgeton, Missouri, United States, United States
About Michael M.

Seasoned IT professional with 10+ years of experience. Specializing in desktop and deskside support. Skilled in troubleshooting, network communications, and incident management using ServiceNow, AD & Microsoft Azure. Proficient in deploying updates/assets, managing Citrix applications, and adopting security measures like Symantec VIP for MFA and SSO for Cisco VPN

Michael M.'s Current Company Details
Hussmann

Hussmann

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IT System Administrator
Michael M. Work Experience Details
  • Hussmann
    System Administrator
    Hussmann May 2023 - Present
    Bridgeton, Mo, Us
    • Provide on-call/ walk-up support diagnosing, & resolving technical issues in timely manner (inbound calling)• Troubleshoot laptop hardware issues (blue screen, BIOS reset, sfc/scannow)• Password resets & group modification in Active Directory & Microsoft Azure• Assign/update incidents via ServiceNow• Imaging Windows & MAC (JAMF)• Map network drives• Deploy equipment (printers, desks, monitors)• Contact Dell for new parts and support
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  • Universal Orlando Resort
    Desktop Support Technician
    Universal Orlando Resort Aug 2022 - Apr 2023
    Orlando, Florida, Us
    • Image, install, repair, & configure all Windows systems, POS Kiosks & all peripherals• SCCM software deployment & remote control• Diagnose network issues for various park operations, ensuring operational efficiency• Repair and maintain system hardware and software • POS systems/ Park Operations• Asset Deployment• Network tracing
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  • Wipro
    System Administrator
    Wipro May 2021 - Aug 2022
    Bangalore, Karnataka, In
    • Image 100+ laptops for New Hires• Refresh Windows systems by transferring user data via AD & File Explorer (One-Drive)• Document outdated assets/ logistics for equipment• Push software via SCCM• Maintain spreadsheet of assets in Excel• Power-shell Scripts• Inbound, outbound calls, chat, E-mail
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  • Tech Mahindra
    Field Support Technician
    Tech Mahindra Jun 2019 - May 2021
    Pune, Maharashtra, In
    • Travel to different hospitals for PC migrations • Refresh/Exchange out-of-warranty PC’s• Push software/programs via SCCM• Work SCTASKS in ServiceNow/ Watch SLA’s • Maintain inventory Asset Manager• Upgrade users from Windows 7 to Windows10• Image devices, Map drives, transfer bookmarks/favorites, signatures
    View
  • Spectrum
    Help Desk Support Technician
    Spectrum Nov 2018 - Jun 2019
    Stamford , Ct, Us
    • Provide first-level technical support and troubleshooting via phone, chat, or email to residential & field technicians• Assist customers with Wi-Fi setup, modem/router configurations & network issues• Create ServiceNow tickets for every interaction.• Escalate complex technical issues to Tier 2 support or field technicians, as needed
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  • Office Depot
    Customer Service Representative
    Office Depot Sep 2013 - Nov 2018
    Boca Raton, Florida, Us
    • Thoroughly answer customer questions regarding products via phone or walk-in.• Assist customers with store services, including print/ copy, shipping, returns, & order pickups.• Resolve customer concerns related to billing, product availability, returns, & exchanges.• Operate cash registers & (POS) systems• Support online orders by assisting with order, tracking, & troubleshooting.
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Michael M. Education Details

  • Parkway Central High School
    Parkway Central High School
    High School Diploma

Frequently Asked Questions about Michael M.

What company does Michael M. work for?

Michael M. works for Hussmann

What is Michael M.'s role at the current company?

Michael M.'s current role is IT System Administrator.

What schools did Michael M. attend?

Michael M. attended Parkway Central High School.

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