Michael M. Email & Phone Number

Johannesburg, Gp, Za

Johannesburg Area, South Africa

Johannesburg Area, South Africa

NB: The business has been sold to my partner. I have no more interest in the owning or share holding of the company concerned,

Johannesburg Area, South Africa

TO PARTNER AND CONSULT WITH KEY STAKEHOLDERS, EFFECTIVELY IDENTIFY L&D NEEDS AND DELIVER L&D STRATEGY, PROVIDE LEARNING AND DEVELOPMENT SOLUTIONS WHICH WILL ENABLE CLIENTS AND KEY STAKEHOLDERS TO MEET BUSINESS OBJECTIVES IN ORDER TO BUILD FUTURE CAPACITY IN THE RBS CLUSTER.5% BUSINESS UNIT BUDGET CONTROL UNIT EXPENSES TO STAY WITHIN AGREED BUDGET. PROVIDE INPUT ON BUDGETING REQUIREMENTS ANNUALLY. PERFORMANCE AGAINST BUDGET FINANCIAL10% SUCCESSFUL PARTNERING AND CONSULTING WITH KEY STAKEHOLDERS BUILD RELATIONSHIPS WITHIN LINE MANAGEMENT TO IDENTIFY CURRENT AND FUTURE NEEDS; •PROVIDE FEEDBACK TO MANAGEMENT ON EMERGENT TRENDS AND FEEDBACK ON TRAINING INTERVENTIONS IMPLEMENTED. ATTEND ALL HR, BUSINESS MEETINGS. CLIENT REVIEW, •MIS, AUDIT, CLIENT 25% EFFECTIVE IDENTIFICATION OF L&D NEEDS AND DELIVERING OF L&D STRATEGY FOR UNIT REGULAR INTERACTION WITH LINE MANAGEMENT TO UNDERSTAND THE BUSINESS AND ITS STRATEGIES; •PROVIDE INPUT INTO L&D BUSINESS PLAN FOR UNIT; •UPDATE AND AMEND BUSINESS PLAN AND DELIVERABLES IN LINE WITH CHANGES IN THE BUSINESS; •NETWORK WITH DECISION MAKERS TO IDENTIFY TRENDS. CLIENT REVIEW, BUSINESS PLAN FOR UNIT CLIENT/ INTERNAL PROCESS 30% EFFECTIVE MEASUREMENT OF L&D SOLUTIONS EVALUATE DELIVERY OF TRAINING COURSES TO ENSURE SUCCESSFUL TRANSFER OF SKILLS; MONITOR AND FOLLOW UP ON PERFORMANCE EVALUATIONS TO ENSURE THAT IMPROVEMENT OF PERFORMANCE AND SKILLS ARE REFLECTED IN PERFORMANCE RATINGS; LIAISE WITH LINE MANAGEMENT AND/OR DELEGATES TO MONITOR PROGRESS AND IMPLEMENTATION OF NEW SKILLS. WORK CLOSELY WITH HR TO ENSURE EVERY STAFF MEMBER HAS A DEVELOPMENT PLAN. WORK CLOSELY WITH BUSINESS, HR TO INDUCT NEW RECRUITS ROI CALCULATION, SKILLS LEVY, SDU AUDIT, PERCENTAGE TRAINING SPEND AGAINST BENCHMARKS, INTERNAL PROCESS 10% SUCCESSFUL IMPLEMENTATION OF L&D PROJECTS

Johannesburg Area, South Africa

PDSA PROGRAM: ADDITIONAL INFORMATION § AM AN EXPERIENCED BUSINESS LEADER WITH AN INSPIRATIONAL MANAGEMENT STYLE WHO IS COMMITTED TO DEVELOPING ORGANIZATIONAL TALENT IN MULTI CULTURED ENVIRONMENTS. HAS BROAD EXPERIENCE ACROSS BUSINESS DISCIPLINES SUCH AS MARKETING, OPERATIONS, FINANCE AND HUMAN RESOURCE DEVELOPMENT. THIS IS COMPLIMENTED BY ABILITY TO INFLUENCE AT THE HIGHEST LEVEL BRINGING INNOVATION AND STRATEGIC UNDERSTANDING. THRIVES ON CHANGE YET ABLE TO OPERATE WITH PRESENCE AND CREDIBILITY. I FEEL THAT I NEED A FRESH CHALLENGE WHICH CAN STRETCH MY CAPACITY. I HAVE A NATURAL FLAIR FOR MY CURRENT POSITION PARTICULARLY IN THE RETAIL OPERATIONS AREA. I ALSO FEEL THAT I AM FULLY QUALIFIED TO ADD VALUE, AND MAKE A SUCCESS OF THIS CHALLENGING POSITION AND WOULD LIKE TO TRANSFER MY ENERGIES AND DRIVE IN THIS DIRECTION. BASIS AND ENSURE THAT ALL PROJECT MILESTONES WERE MET. I WAS RESPONSIBLE FOR THE TRACKING AND REPORTING OF: KEY MILESTONES OF ALL PROJECTS.PREPARE THE WEEKLY FLASH REPORT FOR STEERING COMMITTEE.PREPARE AND PARTICIPATE IN WEEKLY PROJECT CO-COORDINATORS MEETINGS.TRACKED AND CHECKED FOR CONSISTENCY ALL ORGANIZATIONAL DIAGRAMS FOR THE NEW SOPAF STRUCTURE. TRACKED ALL JOB DESCRIPTIONS FOR COMPLETION AND ENSURING THAT THEY WERE SENT TO THE DIFFERENT REGIONS TO BE OR’S. SUBSEQUENTLY TRACKING ALL IMPLEMENTATION PLANS CONVERTING WHERE NECESSARY TO STANDARD FORMAT AND PREPARED SOPAF DASHBOARD REPORTS FOR THE STEERING COMMITTEE. CURRENTLY TRACKING STATUS OF ALL JOBS BEING FILLED THROUGH TO FORMAL HANDSHAKE ACCEPTANCE.

Johannesburg Area, South Africa

IDENTIFY OPPORTUNITIES, PRIORITIZED DEVELOP HIGH LEVEL CATEGORY SEGMENTATION APPROACH DEFINE THE CATEGORY STRATEGY OPTIONS, INDENTIFY AND QUANTIFY OPPORTUNITIES DEFINING BASELINE BENEFITSIDENTIFY AND QUALIFY SUPPLIERS THROUGH AGREED SELECTION CRITERIA. DEVELOP AND NEGOTIATE AGREEMENTS/CONTACTS WITH SUPPLIERS.FACILITATE THE DRAFTING AND SIGNING OF CONTRACTS WITH LEGAL, SUPPLIERS AND DESIGNATED CONTRACTS APPROVERS.DEVELOP COMMUNICATION AND IMPLEMENTATION PLANS FOR THE CATEGORY.CATEGORY MANAGEMENT SUPPLIER RELATIONSHIP MANAGEMENTBENEFIT TRACKINGGENERAL MANAGEMENT

Johannesburg Area, South Africa

MAIN JOB FUNCTIONIDENTIFY GAPS IN ALL ASPECTS OF SITE PERFORMANCE (INCLUDING SERVICE AND ‘PEOPLE’) FOR GEOGRAPHICAL AREA AND MANDATE, ADVICE OR OFFER RETAILERS SHELL-RECOMMENDED TOOLS, PROCESSES AND SUPPORT TO HELP THEM TO PROFITABLY DELIVER THE CUSTOMER COMMITMENT AT THE RETAIL SITE AND TO DEVELOP THE BUSINESS FOR THE MUTUAL BENEFIT OF BOTH THE RETAILER AND SHELL. MAXIMIZING ALL SALES DEVELOPMENT POTENTIAL WHILST PROTECTING SHELL’S INTERESTS, THROUGH THE COACHING AND MOTIVATING OF RETAILERS. PARTICIPATE IN ATTRACTION AND SELECTION OF THE RIGHT RETAILERS THROUGH COACHING, SUPPORTING AND PERFORMANCE MANAGEMENT OF RETAILERS TO DELIVER THE BASICS AND HIGHER PERFORMANCE, ENSURE BEST RETAILERS HAVE BEST SITES AND THAT POOR RETAILER PERFORMANCE IS ELIMINATED. MANAGE AND MAINTAIN POSITIVE RETAILER RELATIONSHIPS, SUPPORTING RETAILERS TO ACHIEVE AND MAINTAIN TOP CLASS SITE PERFORMANCE (INCLUDING COUNSELING TO UNDERPERFORMING SITES). DELIVER SALES & OPERATIONS TARGETS FOR GEOGRAPHICAL AREA THROUGH REGULAR REVIEWS AND APPROPRIATE ACTION PLANS. ENSURE RETAILERS IMPLEMENT ALL AREAS OF THE CUSTOMER COMMITMENT AND ENSURE COMPLIANCE WITH THE SITE OPERATIONS/HSSE STANDARDS, CONTRACTS AND MANUALS. MANAGE AND MAINTAIN A RETAILER MASTER PLAN WITHIN TERRITORY THROUGH RETAILER ASSESSMENT AND INVOLVEMENT WITH RECRUITMENT PROCESSES. ENSURING THAT THE RETAILER TRAINS AND DEVELOPS THEIR STAFF, AND UNDERSTANDS THE IMPORTANCE OF PEOPLE IN DELIVERING THE CUSTOMER COMMITMENT

Johannesburg Area, South Africa

MAIN JOB FUNCTIONMANAGING 119 SERVICE STATIONS WITH 65 CONVENIENCE STORES, 8 RESTAURANTS AND 14 BRAZILIANS COFFEE OFFERS. I HAVE 7 DIRECT REPORTS – TERRITORY MANAGERS.§ RESPONSIBLE FOR FINANCIAL, VOLUMETRIC – 470M LPA, TURNOVER OF R407M PA, OPCOST BUDGET OF R4,3M AND PLANNED MAINTENANCE BUDGET OF +-R7M PA. § OTHER CRITICAL AREAS INCLUDE RETAILER RECRUITMENT, PUTTING IN PLACE SERVICE STANDARDS, COACHING STAFF, HSSE, AND SALES PROMOTIONS AND ENSURING SUCCESSFUL OPERATIONS OF NTIS/KDRS/REVAMPS. § WHEN I FIRST MOVED INTO THE DM POSITION, STAFF WAS DEMOTIVATED AND HAD VERY CHALLENGING RETAILERS. IN THE SPACE OF 18 MONTHS, WE BECAME ONE OF THE BEST PERFORMING TEAMS/REGIONS – HIGHLY MOTIVATED STAFF AND RETAILERS ALIKE. RECEIVED A NUMBER OF ACCOLADES FOR LEADERSHIP ABILITY, BUILDING GOOD TEAMS, AND ACCELERATING THE GROWTH OF THE BUSINESS. § DELIVERY CRISES FOCAL POINT - AM LEAD FOR MANY CRISES TEAMS WERT DELIVERY ISSUES I.E. STRIKES, ETC. WHICH ALSO INCLUDED NAMIBIA AND BOTSWANA AT THE TIME.

Johannesburg Area, South Africa

MAIN JOB FUNCTIONIDENTIFY GAPS IN ALL ASPECTS OF SITE PERFORMANCE (INCLUDING SERVICE AND ‘PEOPLE’) FOR GEOGRAPHICAL AREA AND MANDATE, ADVICE OR OFFER RETAILERS SHELL-RECOMMENDED TOOLS, PROCESSES AND SUPPORT TO HELP THEM TO PROFITABLY DELIVER THE CUSTOMER COMMITMENT AT THE RETAIL SITE AND TO DEVELOP THE BUSINESS FOR THE MUTUAL BENEFIT OF BOTH THE RETAILER AND SHELL. MAXIMIZING ALL SALES DEVELOPMENT POTENTIAL WHILST PROTECTING SHELL’S INTERESTS, THROUGH THE COACHING AND MOTIVATING OF RETAILERS. PARTICIPATE IN ATTRACTION AND SELECTION OF THE RIGHT RETAILERS THROUGH COACHING, SUPPORTING AND PERFORMANCE MANAGEMENT OF RETAILERS TO DELIVER THE BASICS AND HIGHER PERFORMANCE, ENSURE BEST RETAILERS HAVE BEST SITES AND THAT POOR RETAILER PERFORMANCE IS ELIMINATED. MANAGE AND MAINTAIN POSITIVE RETAILER RELATIONSHIPS, SUPPORTING RETAILERS TO ACHIEVE AND MAINTAIN TOP CLASS SITE PERFORMANCE (INCLUDING COUNSELING TO UNDERPERFORMING SITES). DELIVER SALES & OPERATIONS TARGETS FOR GEOGRAPHICAL AREA THROUGH REGULAR REVIEWS AND APPROPRIATE ACTION PLANS. ENSURE RETAILERS IMPLEMENT ALL AREAS OF THE CUSTOMER COMMITMENT AND ENSURE COMPLIANCE WITH THE SITE OPERATIONS/HSSE STANDARDS, CONTRACTS AND MANUALS. MANAGE AND MAINTAIN A RETAILER MASTER PLAN WITHIN TERRITORY THROUGH RETAILER ASSESSMENT AND INVOLVEMENT WITH RECRUITMENT PROCESSES. ENSURING THAT THE RETAILER TRAINS AND DEVELOPS THEIR STAFF, AND UNDERSTANDS THE IMPORTANCE OF PEOPLE IN DELIVERING THE CUSTOMER COMMITMENT

Nhd Hmr Diploma, Human Resources, Nhd Hmr Diploma

Activities and Societies: DISCOVERY PRIMARY SCHOOL (DEPUTY CHAIRMAN) ACTIVE ROLL IN COMMUNITY PROJECTSRELEVANT INFORMATION ON FURTHER.

Education record

Higher Certificate, 12 Matriculated

Activities and Societies: EDUCATIONAL QUALIFICATIONS LAST SCHOOL ATTENDED : WILLOW CRESCENT HIGH SCHOOL HIGHEST STANDARD PASSED : MATRIC.