Michael Correia Email & Phone Number

West Palm Beach, Florida, United States

Opelika, Alabama, Us

Philadelphia, Pa, Us

Manage & control operations and product integrations across multiple tiers by driving best practices, leveraging technology, analyzing metrics, and optimizing workstreams. Analyze trends to suggest process improvements and drive technology organization-wide initiatives, shortening delivery timelines and improving operational readiness & quality.• Evaluate & analyze performance metrics for technical operations, developing recommendations to boost operational efficiency and achieve profitability growth• Serve as a go-to person for the entire division, providing training, coaching, and daily management for personnel • Developed a detailed step-by-step technical installation guide and documentation for Home Security, called XH Technical Reference and Customer Experience, to help install the product fit into an app• Acted as the Division Rep for the Tech360 product intended to facilitate daily operational planning for technicians, collecting enhancement requests from regional teams and providing justification on why they should be addressed• Partnered with the vendor to design, build, test, and train all supervisors on the use of the C.O.A.C.H. program• Engaged in the development of the training deck for the TRUST tool as the quality team member

Philadelphia, Pa, Us

Headed a team of 13 technicians performing residential installation tasks and service works, coordinating vehicle assignments & maintenance requests, conducting inspections, and training up gaps in their skillsets. Served as a product expert, analyzed operations, and conducted quality control, resulting in higher customer satisfaction & productivity.• Became the first to train & manage the Xfinity home security team to test the need for prioritized security techs • Worked closely with the tech routing team to maintain customer schedules and manage techs’ workload equally• Partnered with the compliance team to ensure all home security techs maintained proper licensing & vehicle markings with company license• Resolved complex customer experience problems, responding to critical issues in a time-sensitive manner

Us

Managed 10 to 100 employees, engaging in resource planning, quality control, customer relationship management, reporting, and commercial planning. Previously acted as a lead installation technician & construction crew leader, working in various locations across the US on splicing, aerial, and underground construction projects.Miami, FL: Led start-up for a new project, building the commercial services department from scratch and developing relationships with customers to build their trust; opened more tech routes to scale business and helped generate over $50K per week in commercial work, leading a crew of 15 peopleBucks County, PA; Cherry Hill, NJ; Dallas, TX; Houston, TX; Howard County, MD: Investigated the nature of lost revenue and poorly managed assets & personnel and helped rebuild the damaged relationship with the customer, turning around the underperforming locations and making them profitable againNew Orleans, LO: Facilitated the clean-up and recovery after Hurricane Katrina, reducing the environmental impact of waste; orchestrated the plant rebuild, ordering machines & materials and hiring construction teamsGeorgetown, DE: Assisted in the start-up of a new project, building relationship with the customer and growing tech operations from one to 55 during the peak season; promoted to Area Director, overseeing all operations with all commercial and residential service work performed by splicing, aerial, and underground construction crewEast Lancing, MI; Asbury Part, NJ; Columbia, SC; Howard County, MD; Lorton, VA; Staten Island, NY; Bergan County, NJ; Jersey City, NJ: Assigned to different locations as a tech lead to develop professional skills and train new hiresFort Lauderdale, FL; Greensboro, NC: Promoted from a construction worker in underground and aerial installations across the region to the construction crew lead for finding a way to increase the production of fiber machine, doubling its efficiency and cutting project length by 50%

Us

Washington, Dc, Us

Worked as a warehouse supply admin clerk, responsible for recording and accounting all financial and inventory data while reconciling discrepancies and compiling budget data based on revenue and expense analysis. Trained in various weapons; hand-to-hand combat; warfare techniques, including nuclear, biological, and chemical warfare; emergency first aid; and combat swimming. Effectively operated in sleep deprivation and under pressure.• Meritorious Mast for professional excellence and superior performance of duty while serving as Squad Leader• Meritorious promotion to E-4 corporal• Selected Marine Corps Reserve Medal• Navy Meritorious Unit Commendation• National Defense Service Medal• Navy Unit Commendation

Bachelor'S Degree, Global Leadership

Business Administration And Management, General

Business Administration And Management, General