Michael Diamond Email & Phone Number

Senior Product manager at OddsJam► Drove customer retention at CareRev to help nurses work on their own schedule in the gig economy model. Optimized both web products and a mobile app to drive greater revenue.► Worked at Expedia Group to create better conversational customer experiences and to empower both customers and partners through Expedia's Conversation Platform. ► Studied at Carnegie Mellon University in a joint program between the school of Computer Science and the Tepper School of Business; learned core product management principles and business fundamentals, and gained hands-on service design experience through human-computer interaction courses.► Served as a product manager intern at a predictive and prescriptive analytics startup for higher education; built features to drive greater user engagement and to save customers money in fees to consultants and student name vendors. ► Worked as a software engineer for an airline revenue management tool; designed and built features to help airlines more profitably and efficiently manage their flights.► Led a machine learning project for a mobile game company in order to predict user churn as part of my senior thesis; worked as a project manager and engineer to identify and assign tasks, set schedules, and test machine learning models.Specialties: Product Management, Software Engineering, Project Management, Writing, Analytics, Feature Design, Customer Interviews, Data Visualization

Listed skills include Writing, Java, Product Development, Software Development, and 7 others.