Mike Richards Email & Phone Number

Cheyenne, Wyoming, US

Language I/O helps monolingual customer support agents communicate with customers in real-time in 150+ languages. Our technology delivers highly accurate translations for support channels including chat, email, and support articles, so you can support a global customer base without expanding your headcount.

San Francisco, California, US

• Lilt’s stack, made up of its Contextual AI Engine, Connector APIs, and Human Adaptive Feedback, enables global organizations to adopt an optimal AI translation strategy, focusing beyond outputs toward business outcomes.
• Acquired and grew new accounts, including several foundational deals for the company.
• Utilized 20+ years of industry experience and contacts to help build this product and services company.
• Booked the largest amount of new business in the company overall in several quarterly reporting periods.
• Actively drove corporate culture initiatives through company-wide biweekly and quarterly award presentations.

Saskatoon, Saskatchewan, CA

• WBM Technologies Inc. is a Western Canadian leader in the provision of outcome driven information technology solutions. I drove effective business process change within clients' work environments through digital.
• Acquired new accounts and expanded existing customer relationships using a “land and expand” strategy to cross-sell additional offerings. Customers included financial institutions and manufacturing companies.
• Leveraged partnership with a large technology partner to onboard new clients and open a new sales channel.

Waltham, Massachusetts, US

• As member of the global products business development team, I helped clients automate processes and accomplish business objectives through the use of managed services, translation technology deployments, global.
• Earned "Sales Rockstar" award.
• Developed strong business relationships at executive level with advanced solution selling, managing complex sales cycles involving multiple roles and buying influences. Consistently achieved annual multi-million dollar.
• Presented jointly with a customer at LocWorld conference: Real-time translation solution for support organizations.

• Leading provider of multilingual solutions for products, documents, marketing, training, and eLearning; assisting companies to adapt their products and communications to reflect unique linguistic and cultural.
• Received Account Development Award for highest revenue growth among all representatives nationwide.
• Sourced and penetrated new market opportunities securing multiple new accounts with technology companies across Washington, California and Western Canada.

• Start-up software localization service offering services in many languages. Began as individual contributor and advanced to managing the sales team.
• Instrumental in elevating customer base with a focus on large US technology firms leveraging executive relationships with key decision makers to strengthen revenue and grow the firm’s sales by 30% within one year.

Lived in Yamanashi-ken as an English instructor, and then Kyoto as a full time student. Passed Japanese Language Proficiency test (Level II) requiring knowledge of 1,000 kanji characters.

Diploma, Business Management

Completed Series Of Sales Courses