Michael Maal Email & Phone Number

Andover, Ma, Us

Preside over the design and improvement of EMR rollout training for medical providers in the Northeast Region.For Audiology Division, manage Sales, Production, Quality Operations & Customer Service.Fulfill additional role as EMR (Electronic Medical Records) System Administrator, ensuring comprehensive software and hardware and all operational logistics support. Key Accomplishments:• Produced winning results, by developing and implementing a customized learning program for medical staff. With new program’s 3-step training process, lowered regional billing errors 95%, saving costs & improving efficiency. • As Lead Trainer, continually guarantee quality through flexible training processes and proactive client relations. Work with providers in small groups for smooth skills transfer and more effective learning recall. • For the Audiology Division: Championed use of Just-In-Time (JIT) materials and production supply strategies, that cut production and material waste an astounding 75%. Driving design initiatives for multi-functional products for Law Enforcement and Fire/Rescue use, saving costs and increasing customer satisfaction.

Arlington, Va, Us

Spanish translation and interpretation of documentation, Instructor Led live training delivery to regional production teams (During COVID pandemic).

Knoxville, Tn, Us

Met challenge of revamping a training program in the Northeast region to deliver highly effective process-focused EMR system technical training to physicians and mid-levels (MDs, PAs and NPs). Key Accomplishments:• Redesign/remodel of IPC’s training program was a critical factor in boosting region’s growth in 2 years from 13 Physicians and PAs covering 27 sites to 125+ staff supporting 300+ sites. This translated to a $115,000 increase in monthly revenue.• Paved the way for design and acceptance of new training program by taking these actions: Secured approval of Management to transform the learning program based on requirements and delivery methods.  Conducted review of medical staff assessment/evaluation procedures and made sure the documentation mirrored these procedures, and then designed new application. This eliminated common user omissions/errors and produced improved user knowledge & retention.  Wrote and introduced self-paced & eLearning modules, admin, user & quick start guides and software help/tool tips.  New program raised billing accuracy from an 85% national average to a nearly impossible 98%. • Proposed and gained buy-in from Management for additional evaluation & assessment time to observe users, ensuring a more in-depth analysis of behavior and therefore a better chance for optimal solutions.• Stepped forward to guarantee the EMR system could meet Federal requirements gathering demands, by implementing MIPS and streamlining PQRS reporting.

Top producer who generated business by building relationships with Law Enforcement and First Responder organizations and developing customized communications/hearing protection devices for use by their teams.Key Accomplishments:• Boosted sales 100% and became a top tier provider nationwide by dramatically raising production quality standards and customizing items that delivered great value. • Wowed police and fire/rescue customers with design of multi-functional products at significant cost savings. Example: Designed custom-fitted earplugs that offered multiple functions rather than a single one.

Irvine, California, Us

Built and led large-scale custom training/learning programs for numerous global organizations. Also successfully orchestrated application deployments and technical support deliveries of Kofax Capture/Transformation for top customers. Major Clients: Centers for Disease Control, Sandia National Labs, Regeneron Pharmaceuticals, Brinks Security Systems, Govt of Saskatchewan, Humana Healthcare, Eurostar, OBS, Ministry of Justice (UK), British Telecom, Tata Motors, Carnival Cruise Lines, City of Ottawa, GM Financial, Biogen, Suffolk ConstructionKey Accomplishments:• Increased reusability/consistency by standardizing learning platforms using VMware.• Realized 40% savings in time and efficiency costs for implementation/process improvement initiatives, through the creation & deployment of best practices training for end-users, Administrators and Developers.• Secured an additional 20% timesavings for global client processes, by initiating an accelerated training rollout of KC, KTM & MarkView 8.2. • Masterminded successful change by overcoming the “we have always done it this way” mentality and impressing customers with the simplicity and power of correctly implemented systems.

Clients: Amdocs CRM, Accenture, South Africa Telkom, PT Excelcom (Indonesia)In initial Hearsafe engagement, supplied responsive consulting services and training to top-flight international customers for the Clarify Customer Relationship Management (CRM) Suite. Managed all training material development and delivery for courses, including training manuals, worksheets, how-to-guides, exercises, training environment set-ups and train-the-trainer guides.

Clients: US West, AON, Sprint, Nortel Networks, Quallaby, Newgen, Compaq/Digital/HP, Legg-Mason, Q West Installed, upgraded and customized software training environments at client sites and internally. Delivered customized onsite functional & technical training, requirements gathering, gap analysis, system testing and system administration training. Directed Clarify CRM suite customer implementation teams.Key Accomplishments:• Consistently top revenue generator, exceeding highly aggressive goals. Received multiple Employee of the Quarter awards, recognizing outstanding performance, customer support and contributions to company bottom line. Solely generated 45 – 50% of department revenue in a 16-person training department.• Dramatically improved customer perception/acceptance of integrated product suite, by building lasting relationships with customer organizations.• Designed/introduced implementation team training and best practices.

DUN & BRADSTREET, Westborough, MA (4 Years)GLOBAL CUSTOMER SUPPORT TRANSLATOR, INTERPRETERSupplied comprehensive applications support & technical assistance for proprietary products and financial software suite. Key Accomplishments:• Built reputation for rapidly resolving issues and increasing satisfaction of international & domestic customers. Smoothly coordinated international client calls with specialized technical support groups, often providing translation/interpretation on technical issues.• Slashed knowledge base system maintenance time 50%, by implementing more effective procedures. • Authored and presented numerous product training materials.ALPHA INDUSTRIES, Woburn, MA (2 years)ELECTRICAL QUALITY ENGINEERING TECHNICIAN • Utilized JIT, SPC and Six Sigma to realize 30% process timesavings (9 days to 6 hours), 90% inventory reduction and 350% throughput gains. Realized $1.5M for research and development.DEPT. OF THE ARMY HQ COMMUNICATIONS AND ELECTRONICS COMMAND (HQ CECOM), Ft. Monmouth, NJ (6 years)ELECTRONICS ENGINEERKey Accomplishments:• In a matrix environment with numerous Departments and contractors, broke down barriers and transformed the engineering change proposal process for product redesigns. Through dedicated relationship building, communication, negotiation and team leadership, cut costs and accelerated process delivery from 3-9 months to 4-6 weeks.• Coordinated and gained expertise in logistics, legal, provisioning, quality assurance and issue resolution while ensuring contract data requirements were met. Oversaw contract negations with contractors and subcontractors, versioning and bills of materials. Traveled extensively to lead audit teams performing audits at contractor sites, reporting all resolutions to Program Management Offices. • Innovated a comprehensive Technical Documentation Requirements Checklist for drafters, increasing technical accuracy and time savings.

Master'S Certificate, Process Analysis & Improvement, Manufacturing Sciences, Program Management, Sw Dev & Simulations

Bachelor Of Science, Mechanical Engineering

College Preparatory, Science Curriculum