Michael Macartney Email & Phone Number

Telford, England, United Kingdom

Newton-Le-Willows, England, United Kingdom

Aiding with the collection of outstanding debts across the business through the daily management of individual clients that form part of a the teams caseload. Understanding confidently the clients different stages of their claim and providing support and knowledge to move forward within the process, avoiding delays to ensure settlements are made whilst showing compassion and having the clients best interests at heart alongside a clear vision to reduce the company’s overall debt… Show more Aiding with the collection of outstanding debts across the business through the daily management of individual clients that form part of a the teams caseload. Understanding confidently the clients different stages of their claim and providing support and knowledge to move forward within the process, avoiding delays to ensure settlements are made whilst showing compassion and having the clients best interests at heart alongside a clear vision to reduce the company’s overall debt exposure.Handling incoming calls from current clients, answering queries and advising on the progression of their claims whilst also making contact through outbound calls to clients to reestablish and maintain positive relationships and ensure all clients have up to date information.Personally responsible for proactively managing my own ledger’s with the overall objective of reducing the outstanding invoice amount, ensuring that KPI’s in terms of my individual daily required objectives with the overall aim of collecting as many outstanding invoices as possible. Liaising with both lenders and external debt management companies through making contact lenders on behalf of clients, to establish when and how the client will be paid. Show less

Warrington, United Kingdom

As a travel sales agent working in the inbound contact centre for the British Airways Executive Club, I answer incoming calls and queries from active members in regards to the best way to redeem their hard earnt Avios points. Ensuring all calls have the customers expectations met/exceeded through educating and upselling products to keep customers informed of any changes to the membership scheme. Maximising every call to its potential whilst working to sales targets set from management on a… Show more As a travel sales agent working in the inbound contact centre for the British Airways Executive Club, I answer incoming calls and queries from active members in regards to the best way to redeem their hard earnt Avios points. Ensuring all calls have the customers expectations met/exceeded through educating and upselling products to keep customers informed of any changes to the membership scheme. Maximising every call to its potential whilst working to sales targets set from management on a monthly basis. With a strong knowledge of the companies products and partner airlines policies and procedures it enables me to build excellent levels of rapport with the customers and have returning personal clients. Show less

Perth, Australia

Working as a utilities person at CPM’s Sino Magnetite Mine in Karratha across the kitchen preparing and serving food to fellow staff members as well as maintaining the upkeep of the grounds and maintenance of surrounding communal buildings. Working 12 hour night shifts on a 2:1 rosta basis, I was able to develop self motivation and time management skills to overcome challenging environments of 40 degree plus heat. Ensuring my duties within the department are completed to highest standard and in… Show more Working as a utilities person at CPM’s Sino Magnetite Mine in Karratha across the kitchen preparing and serving food to fellow staff members as well as maintaining the upkeep of the grounds and maintenance of surrounding communal buildings. Working 12 hour night shifts on a 2:1 rosta basis, I was able to develop self motivation and time management skills to overcome challenging environments of 40 degree plus heat. Ensuring my duties within the department are completed to highest standard and in line with both company and government expectations. Show less

Adelaide, Australia

Working at Olympic Dam Mine with 3,500 people on site.Working 12 hours on a 2:1 rosta basis, it was my responsibility to book in new arrivals to the site twice a week resulting in an average of 1000 people a time. Assigning arrivals with their room, key, a map of the site and any other requirements they would need during their stay. Receiving reports from managers regarding staff needed for next swing and agencies used as a number of contractors worked at the mine site. Assisting with… Show more Working at Olympic Dam Mine with 3,500 people on site.Working 12 hours on a 2:1 rosta basis, it was my responsibility to book in new arrivals to the site twice a week resulting in an average of 1000 people a time. Assigning arrivals with their room, key, a map of the site and any other requirements they would need during their stay. Receiving reports from managers regarding staff needed for next swing and agencies used as a number of contractors worked at the mine site. Assisting with any issues reported to main desk including allocating rooms, ensuing room is ready for arrivals and resolving any issues the residents have throughout their swings. Answering incoming calls from various departments dealing with issues, complaints, requests and orders from fellow mine site staff and management when required. Show less

Adelaide, Australia

Discussing business needs and taking orders over the phone from Australian and New Zealand customers, whilst educating them about new products and offers. Greeting members in-person to respond to their needs and concern and up sell on orders whilst promoting products. Responsible for processing and auditing transactions, including deposits, withdrawals, purchases, transfers and payments as well as maintaining and balancing a cash drawer, cash handling and adhering to balancing procedures.

Australia

Travelling around Southeast Asia and Australia and witnessing first hand diverse cultures and individuals with various perspectives and life experiences. This has enabled me to gain a clearer understanding of how other individuals live and not to take anything for granted.I had the pleasure of utilising a Working Holiday Visa in Australia and completed 6 months of farm work to gain a second year to travel and work around the country. This experience has given me the opportunity to work in… Show more Travelling around Southeast Asia and Australia and witnessing first hand diverse cultures and individuals with various perspectives and life experiences. This has enabled me to gain a clearer understanding of how other individuals live and not to take anything for granted.I had the pleasure of utilising a Working Holiday Visa in Australia and completed 6 months of farm work to gain a second year to travel and work around the country. This experience has given me the opportunity to work in more of a manual labour environment and adapt my self motivation skills when working in a challenging environment. Show less

Telford, United Kingdom

Planning daily route for haulliers, Trade and Home Delivery.Printing and running the schedules and drops of each planned run for divers. Liaising with drivers making sure they are on time to stores and any delays or changes that may occur.Liaising with Sales team with any new, late urgent orders and cancellations.Issuing out any outstanding collections to daily runs to Store and Home Delivery.Updating daily spreadsheets, accounts and databases through excel.

Telford, United Kingdom

Greeting patients politely and ensuring that the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction Advise patients of relevant charges for non-NHS services, accept payment and issue receipt for same. Explain practice arrangements and requirements for new and temporary patients. Give new patients the “new patient pack” and invite them in for a simple medical check up. Respond… Show more Greeting patients politely and ensuring that the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction Advise patients of relevant charges for non-NHS services, accept payment and issue receipt for same. Explain practice arrangements and requirements for new and temporary patients. Give new patients the “new patient pack” and invite them in for a simple medical check up. Respond to all queries and requests for assistance from patients and other visitors to the practice as appropriate. Enter requests for home visits into the day book, including all relevant information. Deal efficiently with emergency situations. Maintain a supply of relevant bags, bottles and stationery to keep consulting rooms stocked; ensure rooms have adequate supplies Keep reception areas clean and tidy. Show less

Dudley, United Kingdom

 ESA advisor dealing with customers who suffer extreme barriers into employment, such as mental health, drug and alcohol substance abuse, recovering addicts and physical disabilities Conducting face to face fortnightly reviews as well as telephone reviews ensuring their journey into employment is tailored to the individuals needs and capabilities Performing intensive Better Off Calculations, offering advice and guidance for customers to be financially stable Identifying and… Show more  ESA advisor dealing with customers who suffer extreme barriers into employment, such as mental health, drug and alcohol substance abuse, recovering addicts and physical disabilities Conducting face to face fortnightly reviews as well as telephone reviews ensuring their journey into employment is tailored to the individuals needs and capabilities Performing intensive Better Off Calculations, offering advice and guidance for customers to be financially stable Identifying and addressing customers barriers whilst sign posting them to outside companies for help to overcome them Ensuring all paper and computerised documents are accurately completed and up to date to match company and DWP audit expectations Liaising with employers to source new vacancies and match customers experience, skills and qualifications to job descriptions Managing a caseload of 200+ customers whilst ensuring fortnightly contact is made resulting in achieving strict company targets and KPI’s Sourcing help from outside companies to better the customers basic health and wellbeing through organising courses with NHS sub-contractors to boost self-esteem and mental health Developing strong relationships built on trust with customers resulting in them cooperating and participating in tasks to better themselves who otherwise wouldn’t Consistently over achieving personal targets to be recognised as the highest performing PG6 ESA advisor across the CPA of 40 subcontractors delivering the Work Programme Show less

Wolverhampton, United Kingdom

 Managing a caseload of 250 live customers with live claims to both JSA and ESA aged 18+ Matching customers to exclusive vacancies and apprenticeships, with ongoing in work support Acknowledging customers individual needs whilst also helping them overcome personal barriers to find and succeed in sustainable employment Ensuring all documentation is accurate and compliant for company and DWP purposes Liaising with outside agencies and companies to successfully secure… Show more  Managing a caseload of 250 live customers with live claims to both JSA and ESA aged 18+ Matching customers to exclusive vacancies and apprenticeships, with ongoing in work support Acknowledging customers individual needs whilst also helping them overcome personal barriers to find and succeed in sustainable employment Ensuring all documentation is accurate and compliant for company and DWP purposes Liaising with outside agencies and companies to successfully secure employment for customers Show less

Telford, United Kingdom

 Provided support to consultants with recruitment and compliance of new candidates through to job starts Ensuring all files are compliant and ready for audit by checking all references, training courses are booked and all information is accurate as well as being relevant  Handling incoming calls, email enquiries for potential candidates and passing successful candidates on to the correct department Assessing new candidates suitability, booking interviews with the in house… Show more  Provided support to consultants with recruitment and compliance of new candidates through to job starts Ensuring all files are compliant and ready for audit by checking all references, training courses are booked and all information is accurate as well as being relevant  Handling incoming calls, email enquiries for potential candidates and passing successful candidates on to the correct department Assessing new candidates suitability, booking interviews with the in house recruitment consultants once completing application packsThis was a temporary position. Show less

Newport, United Kingdom

Ensuring all insurance policies are updated accurately and in accordance with company policiesHandling all correspondence professionally including all private correspondence is handled confidentiallyPreparing all technical documentation with the correct specificationsDealing with commercial wholesalers both face to face and via telephone and email

Telford, United Kingdom

Managing up to thirty young children per session whilst maintaining their concentration and participationUsing fresh and exciting teaching styles to perform to the best of my teaching abilities Making sales calls to local schools and youth clubs to sell the Premiere Sports services and provide activities to youngsters Encouraging children to lead a healthy and active lifestyle

Newport, United Kingdom

Developing exceptional face to face customer service skills and adapting to customer trends throughout the yearEnsuring stock rotation, food handling, company and government health and safety policies are adhered to on a daily basisPromoting new brands and products in store to visiting customersIn charge of ordering, preparing and presentation of new and original stock displays in the mornings, this has honed my organisational skillsBaking products in time for opening of store… Show more Developing exceptional face to face customer service skills and adapting to customer trends throughout the yearEnsuring stock rotation, food handling, company and government health and safety policies are adhered to on a daily basisPromoting new brands and products in store to visiting customersIn charge of ordering, preparing and presentation of new and original stock displays in the mornings, this has honed my organisational skillsBaking products in time for opening of store and ensuring stock levels are kept and wastage is kept to a minimum. Show less

Telford, United Kingdom

Completing various temporary contracts for a variety of employers Enhancing my administrative skills to understand the importance of accurate documentationDeveloping an ability to pick up new skills effectively in a fast paced environmentExcellent customer service levels face to face and over the phone.

Ba (Hons) Sports Management, Sport And Leisure, 2:2

University Of Central Lancashire, Sport And Leisure Management, Mmm

Btec National Diploma Sports Science, Sports Science, Mmm