Michael Mace

Michael Mace Email and Phone Number

CX enthusiast and VOC specialist with years of insights and analytics experience. Information leads to inspiration. Data is just data without a storyteller.
Michael Mace's Location
Oklahoma City, Oklahoma, United States, United States
Michael Mace's Contact Details

Michael Mace work email

Michael Mace personal email

Michael Mace phone numbers

About Michael Mace

Working in data analytics since 2012. Proficient in data programming (SQL, SAS, RStudio), data preparation (Alteryx, Excel), and data visualization (Tableau, Domo, Looker, PowerBI, SAS VisualStudio and many more).Created and performed end-to-end reporting analysis for over 400 VOC programs, including key driver analysis, regressions, Ad Hoc, Customer journey mapping, sentiment.

Michael Mace's Current Company Details

CX enthusiast and VOC specialist with years of insights and analytics experience. Information leads to inspiration. Data is just data without a storyteller.
Michael Mace Work Experience Details
  • Wells Fargo
    Lead Analytics Consultant
    Wells Fargo May 2023 - Nov 2024
    San Francisco, California, Us
    Support WF Digital team in tracking Customer Journeys starting with first digital interactions to remediations. Built 50+ SQL based text queries to track patterns, issues, and digital engagement within phone transcripts. Perform text analysis on Fargo chat responses. Sample and track all digital click engagements within Topics of interest.
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  • Inmoment
    Senior Cx Solution Designer
    Inmoment Sep 2022 - Jun 2023
    Salt Lake City, Utah, Us
    Created custom analysis and reporting dashboards for over 400 VOC programs.
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  • Inmoment
    Cx Solutions Specialist
    Inmoment Jun 2018 - Nov 2022
    Salt Lake City, Utah, Us
    Created over 50 custom Executive reviews highlighting actional insights to over 400 VOC Programs.
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  • Vivint Smart Home
    Demand Supply Planner
    Vivint Smart Home Dec 2017 - Oct 2018
    Using IBP and SAP, manage forecasts for 30+ products. Adjust forecast based on products performance, market research, and acceptance rates.Create new process for introducing new products to the field which includes beta pilot testing, statistics, and better communication.
  • Vivint Smart Home
    Supply Chain Bi And Statistical Analyst
    Vivint Smart Home Oct 2016 - Dec 2017
    Using SQL, pull data from multiple sources and perform statistical analysis and problem solve through data manipulation. Performed cost analysis on a RFQ and NPI process. Saved the company $18 million within a year's time frame.Create visuals and closely monitor KPI's and report findings to the President of Supply Chain.
  • Brigham Young University
    Research Analyst And Evaluation Specialist
    Brigham Young University Apr 2016 - Sep 2016
    Provo, Ut, Us
    Create surveys, organize focus groups, prepare reports and presentations to the Directors of the MTC. Train other employees on how to use SAS Visual Analytics, Tableau, and other presentation tools.
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  • Missionary Training Center
    Spanish Intructor
    Missionary Training Center Apr 2013 - May 2016
    Train over 100 volunteers in their teaching and communication skills and Spanish language, help facilitate group discussions and individual learning, provide relevant feedback and monitor progress through daily and weekly reports.
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  • Missionary Training Center
    Student Supervisor
    Missionary Training Center Aug 2011 - Aug 2013
    Ordered, organized and supplied the entire campus with all facility supplies, organized a team of 4-7 in major moving projects, cleaned windows on 4 story buildings.
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  • Mike'S Window Washing
    Owner
    Mike'S Window Washing Jul 2005 - Dec 2010
    Professionally washed both residential and commercial buildings.

Michael Mace Skills

Microsoft Excel Leadership Public Speaking Microsoft Office Microsoft Word Spanish Teaching Teamwork Research Data Analysis Social Media Customer Service Management Event Planning Powerpoint

Michael Mace Education Details

  • Kansas State University
    Kansas State University
    Personal Financial Planning
  • Brigham Young University
    Brigham Young University
    Applied Statistics
  • Timpanogos High School
    Timpanogos High School

Frequently Asked Questions about Michael Mace

What is Michael Mace's role at the current company?

Michael Mace's current role is CX enthusiast and VOC specialist with years of insights and analytics experience. Information leads to inspiration. Data is just data without a storyteller..

What is Michael Mace's email address?

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What is Michael Mace's direct phone number?

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What schools did Michael Mace attend?

Michael Mace attended Kansas State University, Brigham Young University, Timpanogos High School.

What skills is Michael Mace known for?

Michael Mace has skills like Microsoft Excel, Leadership, Public Speaking, Microsoft Office, Microsoft Word, Spanish, Teaching, Teamwork, Research, Data Analysis, Social Media, Customer Service.

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