Michael Macias Email & Phone Number

Diamond Bar, CA, US

Pacific Northwest

• Identify and win new accounts for the ExxonMobil fleet card program across a multi-state territory.
• Consistently exceeded assigned sales goals.
• Managed sales strategy and operations in the West Coast market as of 2019, increasing revenue year over year
• Leveraged CRM tools to drive impactful account management, tracking high-value prospects, and facilitating data analysis to demonstrate the value of the program’s benefits.
• Expertise in the utilization of Zoom Info, D&B Hoovers, Salesforce, and Veloxy as subject matter expert.
• Utilize exceptional discovery and presentation skills to showcase product knowledge and competitive advantages.

Brea/Irvine

• Oversaw nightly operations including staff efficiency, customer satisfaction, and talent well-being. Nightly financial audit and settlement.
• Played a key leadership role in facilitating effective dining operations and high-quality customer experience within 2 restaurants, as well as driving catering operations and strategy to expand recurring revenue streams.
• Facilitated inventory management operations, forecasting, and comparing prices between vendors to source low-cost, high-quality ingredients allowing for improved profit margins without a drop off in product quality.
• Coordinated training for incoming servers, covering customer service, POS system, company policies, and more.
• Planned and executed banquets for high-profile clients. Met to discuss requirements, lead event set up, and manage staff to facilitate the events attended by up to 400 guests.

Southern California

• Strategic planning and overseeing all operational activities, including process improvement, resource management, vendor relations, and sales training.
• Developed and executed strategic plans for Allegiant Senior Placement's operations, aligning them with the company's overall objectives and goals.
• Continuously reviewed and enhanced operational processes, workflows, and procedures to maximize efficiency, productivity, and customer satisfaction.
• Led and managed the sales team, providing guidance, coaching, and support to ensure they meet or exceed sales targets. Identified and pursued new business opportunities, partnerships, and strategic alliances.

Los Angeles

• Developed new business, penetrate existing accounts, and minimize lost business to achieve profitable sales growth and special objectives within assigned territory.
• Researched customer business needs and developed a mix of products and services to meet needs.
• Communicated and collected accounts receivable as necessary, working with the credit department and client; collect all balances due based on approved credit terms.
• Managed logistics by collaborating with the transportation department; troubleshooting any problems that occur during the order process.
• Evaluated market trends and recommended products to customers, based on business needs and goals.
• Completed safe food handling courses and used knowledge to ensure kitchen-wide compliance with all food safety rules

Irvine

• Responsible for evaluating loan applications, assessing the creditworthiness of borrowers, and recommending loan approvals or rejections. Guided applicants through the loan process, ensuring compliance with lending.
• Collaborated effectively with underwriters, appraisers, and other relevant parties to ensure smooth loan processing.
• Proactively identified potential loan opportunities and actively pursued business development strategies.
• Maintained and managed a portfolio of $35 million in residential home loans, in addition to $2.5 million in personal loans.
• Proactively identifying potential loan opportunities and actively pursuing business development strategies.
• Grew loans by 30% from 2011-2013 by cross-selling products and providing the best-in-class member service

Bachelor Of Science - Bs, Business Administration, Management And Operations

Communications

Certificate, Commercial Photography

Associate Of Arts - Aa, Photography