- gathering requirements from functional teams/stakeholders to define API requirements and design specifications- interrogating REST and SOAP web services- creating Workday Report-as-a-Service (RaaS) reports to provide data to UBC APIs- lead for UBC Academic API within IRP Student Technical Delivery

- delivering product demos to prospective customers- providing pre-sales technical support to sales teams - creating, producing, and hosting a new Cloudsmith YouTube Stream- story-boarding, creating, and editing videos to showcase Cloudsmith technologies for consumption on company YouTube channel and website- creation of a new blog series and writing a first edition blog article- representing Cloudsmith at PowerShell + DevOps Global Summit and KubeCon + CloudNativeCon Europe 2022

- recruitment, training, and mentoring of junior systems analysts- project management, oversight, and implementation of several enterprise applications for University clients (e.g., March Command VMS, Utilities and Waste Management System, Parkade Digital Signage, ICT ProtegeGX)- attendance of IT/OT Convergence, Industrial Control Systems Security, Azure Fundamentals, and Ansible Automation technical workshops- implementation of a highly-available Remote Desktop Services solution- Linux and Windows server systems administration with automated configuration management via Ansible- Creating and maintaining technical documentation on a SharePoint site for more than 50 applications

- product owner and scrum master for an Ansible implementation project- administration, troubleshooting, and maintenance of Windows and Linux servers- re-configuration and documentation of Linux HA cluster- secure data wipe of legacy physical servers- acquiring subject matter expert knowledge of several enterprise applications (e.g., Genetec AutoVu, BriefCam, Access Control Management System)

- providing on-demand technical support and troubleshooting to end users- researching, recommending, and facilitating new hardware and software purchases- installing, configuring, and administering workstations and file and web servers- writing website and database technical documentation for a non-technical audience- creating and delivery tutorials to non-technical audiences

- developing integration solutions for API Management (APIM) products- lead engineer and product owner for cross-product APIM/APM integration- lead engineer for Fast Healthcare Interoperability Resources (FHIR) healthcare vertical solution- resolving escalations for customers on-site and remotely- early adopter, facilitator, and customer point of contact for SaaS product solution- supporting and enabling Professional Services, Sales Engineering, Development, and Support teams in the configuration and implementation of APIM products- writing technical documentation for APIM products

- advocating for, and participating in, the development of an industry-leading API Management application, the CA API Developer Portal (formerly the Layer 7 API Portal)- working with Development, Quality Assurance, Documentation, Professional Services, Sales Engineering, and Support teams in the development and support of the API Portal- installing, configuring, customizing, and troubleshooting issues with the API Portal (a Red Hat based appliance)- point of escalation on the Development team for Priority 1 customer Support issues- Scrum Master for the development of a new, re-platformed version of the API Portal- writing technical documentation and delivering training for the API Portal- maintaining and developing upgrade scripts, and creation of Virtual and Amazon machine images

- providing tier 1, 2, and 3 technical support for product offerings (i.e., Layer 7 Gateway, API Portal, OAuth Toolkit, and ESM Server)- troubleshooting system, network, and security issues for hardware and virtual Gateway appliances- integration of products into large, heterogenous production and non-production networks- installation, configuration, and monitoring of Red Hat based Gateway appliances- setting up, monitoring, and troubleshooting MySQL replication- writing and vetting knowledge base articles and whitepapers- technical support lead for the Layer 7 API Portal

- installing Linux servers, workstations, and clusters in support of complex data analysis and numerical modelling- providing tier 1, 2, and 3 technical support via a ticketing system on Linux, Mac, and Windows platforms to approximately 500 users- monitoring servers and workstations using Nagios software; network analysis and configuration using the UBC Transmogrifier; and maintaining departmental and University-wide DNS entries- configuring and maintaining backups for large sets of scientific data (i.e., approximately 100TB)- creating and maintaining new user accounts using NIS and a custom PHP-based web portal- configuring, monitoring, and repairing RAID arrays

- administering web servers running Apache, MySQL, and PHP services- designing, developing, and maintaining several websites for affiliate institutions and organizations using custom PHP code and content/learning management systems (Drupal and Moodle)- recruiting and supervising web development staff and students- providing graphic design for web and print media to various College supported projects- designing materials and instructing IT tutorials for College users- coordinating College’s first annual report and providing leadership in scheduling personnel, collating materials, and establishing/monitoring completion timelines- writing, preparing and submitting a successful $12,000 academic equipment grant

- installing, configuring, and administering a file and web server- configuring Samba as a domain controller and fileshare provider to heterogenous OS workstations - troubleshooting and repairing laptop and desktop computer software/hardware systems- designing, developing, and maintaining a website using XHTML, CSS, PHP, and MySQL- configuring automated backups of scientific data from workstations- reconciling monthly expenses, establishing budgets, monitoring financial transactions and providing regularly scheduled financial reports