Michael Maclauchlan, Cfe Email and Phone Number

• Performs and/or assists in conducting professional internal auditing work that involves conducting operational, financial and compliance audit projects. • Conducts SOX 404 Control Testing to ensure proper controls and effectiveness of those controls over financial reporting.• Evaluates or assists in evaluating the risk levels, business activities, management controls, and risk management/anti-fraud processes. • Plans and executes audits to assure specified functions are performing in compliance with financial regulatory requirements, adhering to statements of policy and procedures set forth by management, and in are operating within a manner consistent with both corporate objectives and high standards of administrative practice. • Reports audit findings to senior management and audit committee and makes recommendations for improvements in risk management/anti-fraud, internal controls, and cost/waste reduction.• Maintains all organizational and professional ethical standards while working alongside the guidance of assigned personnel.

• Primary fraud investigator responsible for investigating fraud related to all aspects of banking products/services offered by Xenith Bank. This also included conducting AML operations.• Responsible for enhancing and setting up the Fraud Program within Xenith Bank which involved creating policy and procedures regarding investigations and suspicious activity reporting for various fraud types. • Augmented the customer risk assessments through creating stronger enhanced due diligence, customer due diligence, and customer intake procedures. • Created reports that summarized the fraud program which highlight items such as losses due to fraud, averted losses, SARs filed and other information to senior management.• Oversaw the roll out of the new case management and fraud alert program. Provide recommendations for enhancements to vendor and create internal procedures for guidance to fellow users.

• Responsible for investigating debit card fraud events linked to J.P. Morgan Chase customers that occur at merchants and ATMs around the country. This includes all aspects of investigation, from root cause data analysis to implementation of systems, process, and rules to mitigate future fraud.• Conduct data analysis to link fraud incidents in order to determine point of compromises using analytical tools and also creating scripts to efficiently search the banking database for data critical to the investigation.• Create Suspicious Activity Reports (SARs) which detail fraudulent events and are subsequently filed into the Financial Crimes Enforcement Network (FINCEN). These are then utilized by law enforcement officers during investigations. • Abide by FINCEN SAR filing guidelines and ensure each SAR filed was in compliance before final submission. • Coordinate with United States Secret Service, local police departments and state/federal prosecutors to provide evidence to produce an arrest and ensure the best prosecution when brought to trial. • Called upon frequently to testify upon behalf of the bank in front of grand jury’s to provide expert testimony and represent materials presented by the bank for investigations I’ve been assigned to conduct. • Maintain regular relations with law enforcement and financial crime investigation community in order to garner trust which creates a more fluid environment between bank investigators and law enforcement officers.

• Selected to create the ATM Fraud Operations department for Capital One in July 2012. Responsible for setting up process operations, acquiring workspace and materials, interviewing and hiring team members, training team members and running daily operations from that point forward.• Managed the ATM Fraud Operations staff which includes a team of investigators who physically monitor ATM video feeds and analysts who provide leads to investigators based off data analytics.• Used analytical tools to track fraud trends and created systematic rules to prevent future fraud.• Bridging communication with local and federal law enforcement agencies in order to work together to assist in apprehending individuals who had conducted confirmed criminal activity. Gathered evidence that included bank records and recorded video which was delivered to legal entities used to prosecute individuals.• Refined the ATM Alert process which consisted of responding to internal sensors that would trigger when the ATM machine was being tampered with. Re-directed these alerts to come directly to ATM Fraud Ops for immediate video review to eliminate delay in reaction to possible fraudulent actions.

• Responsible for supervisory duties including training team members on the investigation of debit card fraud claims, ensuring team members stayed in compliance with Regulation E, developed/enhanced processes which helped reduce chargeback exposure and created new methods utilizing branch/ATM cameras to help decision claims linked to fraud or errors that occurred at the branch – these changes boosted our recovery rate and denial rate for incoming ATM fraud claims.• Oversaw many high dollar fraud claims from Capital One customers to ensure we acted within compliance as well as protected our high valued customers as best as possible. Interacted with these customers and informed them of Capital One policies when needed while trying to mitigate Capital One losses to a minimum. • In charge of quality controls prior to a Quality Assurance team being assigned to the department during the startup process. Created metrics and other quantifiable ways to track employee performance which led to team members striving to stay within compliance to avoid an error.• Governed the incentive program which gave employees monthly bonuses based on performance.• Strengthened the Claims Denial Matrix which gave the department more tools to deny customer claims that were not the fault of the bank - made sure the denial matrix met all criteria set within Regulation E.