Michael Macmillan Email & Phone Number

Norwich, Gb

Norwich, England, United Kingdom

Store Manager of Giant Brand Store NorwichActing Store Manager of Specialized Concept Store Norwich.1. Overall management and accountability for the Norwich stores/cluster2. Stock management for both stores 3. Team management across the stores

Norwich, England, United Kingdom

Norwich, England, United Kingdom

• General management and full accountability for a six figure site with clear development into seven figures per annum.• Recruitment, development and retention of a cohesive and successful store team from assistant manager down to sales team members.• Financial accountability for the site, championing processes and ensuring compliance.• Stock management up to store level with quaterly audits and follow on processes amd procedures for discrepancies.• H&S and Fire Safety management for the site ensuring relevant weekly, monthly and quaterly audits and works are completed in a timely manner whilst being the main first aider on site.• Visual merchandising which is both compliant to company standards whilst ensuring customers are 'WOW'ed as soon as they enter the site.• Championing excellent customer service and developing the store team to ensure every customer walks away happy.• Under the direction of the area manager, support other stores regarding cover and training requirements.• Ensurance of compliance to quaterly goals and plans submitted by myself to elevate the site and team beyond predetermined expectations.

Norwich, England, United Kingdom

• General management of a six figure generating site both day-to-day and long term.• Financial responsibilities include banking, auditing, investigation of discrepancies and setting challenging yet achievable forecasts in line with company budget. • Stock management - ordering, weekly inventories, waste and variance management. • Customer service - following company models, championing excellent customer service through example and training.• HR - Recruitment, development and retention of site team alongside management of all team items. • Multi-Site management when required travelling to Nottingham. • Health and safety and food safety champion (level 3 qualified) - management of lawful and regulatory compliance, ensuring site is safe for customers, staff and contractors.

Norwich, United Kingdom

• Managing the business in all aspects on behalf of the business owners• Driving and delivering the financial success of the business• Meeting and exceeding KPI's set by the business owners • Recruitment, Selection and Development of the business team• Setting the business strategy with the owners, and ensuring that this is met within the time frame provided• Setting business policies and procedures in line with regulations to ensure optimum operational capacity and efficiency• Ensuring the smooth operation of the business on a day-to-day basis• Making high quality, hand crafted drinks and ensuring high standards at all times• Ensuring the highest level of customer service at all times• Managing the business inventory • Managing the businesses finances• Building brand awareness and developing the business product and service offerings• Ensuring all business paperwork is relevant, completed accurately and in a timely manner• Ensuring business wide compliance for all health and food safety matters to exceed regulatory requirements• Maintaining current and creating new key relationships with suppliers, local authorities and external contractors• Managing the team through a hands-on approach by leading from the front at all times• Creating, Implementing and running all campaigns and promotions for the benefit of the business• Innovating in regards to work flow, process optimisation and systems of work• Identification of areas for future business expansion

Norwich, England, United Kingdom

Probation stage for General Manager Position

Norwich, United Kingdom

• Assisting the General Manager to manage all aspects of the centre.• Ensuring the customer is given the best experience in the centre at all times, meeting their needs and expectations andexceeding them. • Managing all bookings, customer queries and complaints.• Working across all of the centres' departments as required (Cafe, Kitchen, Reception, Bowling Lanes, Bar)• Promoting the sites facilities and offers to potential and existing customers through a variety of different methods.• Ensuring compliance with company promotions, and further promoting themed events and attending exhibitions whenrequired.• Ensuring high standards of presentation and cleanliness are adhered to at all times across the centre.• Ensuring that all facility faults are reported correctly, and in a timely manner.• Ensuring that all transactions are dealt with correctly and that any errors are reported to management.• Operating all of the site attractions.• Carrying out replenishment tasks.• Managing multiple departments in the centre.• Carrying out appraisals and relevant coaching as required.• Opening and closing the centre.• Cash handling and banking management.• Stock ordering and management.• Maintaining current and creating new key relationships with suppliers, local authorities and external contractors.• Managing the team through a hands-on approach by leading from the front consistently at all times.

Norwich, United Kingdom

• Helping the Store Manager manage all aspects of the store operations.• Ensuring the customer is always given the best products and service personally and through the store team.• Recruiting, training and developing all team members in line with company policies and procedures.• Reading, Understanding and Portraying key information from weekly, monthly and quarterly reports to the team at monthlyteam meetings and on shift.• Ensuring the store meets all KPI's set with relevant quarterly reviews.• Managing all store banking and cash handling.• Managing customer complaints and queries.• Leading by example, from the front with the team, as well as lone working when required.• Motivating, coaching, guiding team members to get the best from them.• Managing all orders in the store and inventory to ensure products are available whilst keeping costs to a minimum.• Conducting reviews with team members to develop their skills and praise accomplishments whilst setting SMART targets.• Ensuring current campaigns and promotions are set up and ran correctly and smoothly.• Creating and maintaining key relationships with suppliers and external contractors and local authorities.• Deputising in the absence of the Store Manager to run the store.

Management of open, close all day shiftsMonetary Management Stock Management Food & H&S management on shift Basic feedback ManagementProgressed to ASM due to competencies and needs of the business

Great Yarmouth

Manning Tills, Ensuring store cleanliness, managing stock, store security, department management, basic cash management

Great Yarmouth, England, United Kingdom

Till ServiceRestockingCleaning

Master Of Business Administration - Mba, Business Administration And Management, General

Modules: Management and Strategy Finance for Decision Making Innovation and Entrepreneurship Principles of Marketing Management Principles.

Bachelor'S Degree With Honours, Business Management, 2:2

Modules Studied: Social and Business Enterprise 1 (Business Start-Up) Social and Business Enterprise 2 (Business Development) Digital.

Btec Extended Diploma, Btec National Diploma In Business Studies, Triple Distinction (D,D,D)

Course Representative (2011-2013) Visited Norwich Aviva Visited London and relevant organisations Topics Covered: Business Enterprise.