Michael Madden Email & Phone Number

Great Neck, New York, United States

Greater New York City Area

New York, New York

Multi-asset coverage with workflows for trading and salesTrade processing solutions and management of regulatory connectionsIntegration with third-party back offices and downstream systems

Greater New York City Area

-Responding to incoming live client queries in sell-side Equity/Derivatives markets-Troubleshooting time sensitive client issues providing coverage between the New York market close and the Asian Market open.-Frequent interaction with team peers, Account Management, Sales, Business, Clients,Programming and Incident Management teams-Troubleshooting our.

Greater New York City Area

• Responsibilities include client installs, remote desktop support and troubleshooting. Assisting floor traders with configuring and customizing user interface, managing volatility and pricing, view risk scenarios, and.
• Support 300+ end user financial traders with proprietary software platform in real time
• Provide support case monitoring using both SalesForce and proprietary software platforms
• Maintain clear and concise case management records
• Complete on-going training for new version specific software support and option theory
• Maintain good client relationships

Greater New York City Area

Commodities Futures Back Office Balancer and Clearing Clerk (2008- 2011)Responsible for balancing INTL FC Stone books and P&L with all the New York exchanges vs. clearing prior to markets opening, Processes account corrections and transfers, Processes adjustments to accounts and reports positions to exchange, Provides assistance to clients regarding their.

New York Mercantile Exchange

Commodities Futures Broker/Comex Member (2004 – 2008)Trading Metal Futures (Gold, Silver, & High Grade Copper)Successful commodities futures broker, executed customer Trades For FC Stone LLC, UBS War burg, R J O’Brien, A. G. Edwards, & Prudential. Provided customers with market data, support, resistance numbers and pivot point calculations.

Greater New York City Area

Supervise INTL FC Stone's commodity order process desk and execution of customer trades through brokerage and clearing firm. Respond to customer inquiries for quotes on market standing or troubleshooting. Responsible for training of phone clerks and runners in trade data entry, position balancing, bookkeeping, and broker payroll preparation..

Bachelor Of Science In Business With A Concentration In Global Management, Financial Services (Bsb/Gm), 3.47

The global business management program provided me with a foundational business course in accounting, human resource management and.

Technical Analyst Of Futures Markets Certification, Finance, General

Completed education about technical analysis that includes how to use trendlines, candlestick and chart patterns, reversal pattern and.

Certification In Fix Protocol, 2014, Fix Protocol

Learned all aspects of FIX Protocol deployment, integration, and on-going support with practical examples and flows.