Michael Maddi Mba Email & Phone Number

Bellmore, Ny, Us

Huntington, New York, United States

Plan, manage and coordinate project activities through the entire project lifecycle to ensure goals and objectives and multiple phases of projects are accomplished within the specified time-frame and funding parameters. This includes but is not limited to the use of multiple frameworks that include Lean, Agile, and Waterfall methodologies. Accomplishments• Successfully implemented Agile-Scrum Project Management Methodology for Service Management team• Successfully implemented Lean Process Analysis for Service Management team.• Analyzed team strengths in order to maximize staff abilities, assign work to the ideal project partners and streamline the experience

Flushing, New York

Lead cross-functional management team, resolved complex tasks. Implemented and developed business values. Lead administrative personnel for preparing budgets, assisted in creation of proposals, provided input related to equipment, and updated technology and systems. Reviewed payroll, overtime, expenses, hiring, safety and billable service hours on regular basis to ensure that we meet or exceeded budget expectations. Drafted and developed best of class standard operating procedures, using Agile, Lean project management methodologies Accomplishments• Implemented and led employee customer service program that complied with customers’ strict standards; boosted customer service satisfaction rates up to 97%.• Optimized company’s revenue by expanding and streamlining operations; oversaw +$15M/year in annual revenue.• Maximized employee retention rate by 60% via incentive and morale booster programs.• Built management team of Duty Managers, Customer Service Manager, and Quality Assurance Manager to meet and surpass Swissport contractual obligations with Port Authority.• Augmented employee retention rate to 95% and slashed employee overtime.• Spearheaded efforts for adapting operations to several service increases and decreases of LGA Busing operation, including infrastructure changes and equipment management, while exceeding contractual obligations with customer and managing work staff 200+ employees.

Jfk And Lga Airports

During my time here, I drafted comprehensive plan of action for expansion of operations, including staffing. Coordinated internal resources and third parties/vendors for ensuring seamless execution of projects as per time, scope, and budgetary constraints. Supported definition of project scope and objectives, involving all associated stakeholders and ensured technical feasibility and resource availability/allocation. Drove changes to project scope, project schedule, and project costs through appropriate verification techniques. Directed day-to-day operations, involving maintenance of safety and quality standards, developing work schedules, monitoring staff assignments, and approving overtime. Accomplishments • Championed efforts to oversee 400% service increase of LGA Busing operation, including infrastructure, supervision, employees and equipment; recruited more than 250 employees within six months. • Ensured compliance of project with Swissport and Port Authority of New York New Jersey policies and procedures. • Amplified company’s revenue by expanding and enhancing operations. • Demonstrated excellent leadership skills in providing safety and operational briefing with staff and management, while coaching employees on customer service standards and delegating assignments to personnel.

During my stint here, I set company routes according to customer demands to ensure customer satisfaction. I also dispatched company drivers according to route and scheduled departure time. I maintained all bus operators bus departure time, stops, and arrival times. One of my main duties was to address client concerns and escalated problems to relevant parties.

Master Of Business Administration - Mba, Business Administration And Management, General, 3.8

Activities and Societies: Sigma Beta Delta, International Honor Society in Business Management and Administration

Bachelor'S Degree, History

Activities and Societies: Molloy Baseball Team: 2005-2009