Michael Maddi Mba Email & Phone Number

Bellmore, NY, US

Huntington, New York, United States

• Plan, manage and coordinate project activities through the entire project lifecycle to ensure goals and objectives and multiple phases of projects are accomplished within the specified time-frame and funding.
• Successfully implemented Agile-Scrum Project Management Methodology for Service Management team
• Successfully implemented Lean Process Analysis for Service Management team.
• Analyzed team strengths in order to maximize staff abilities, assign work to the ideal project partners and streamline the experience

Flushing, New York

• Lead cross-functional management team, resolved complex tasks. Implemented and developed business values. Lead administrative personnel for preparing budgets, assisted in creation of proposals, provided input related.
• Implemented and led employee customer service program that complied with customers’ strict standards; boosted customer service satisfaction rates up to 97%.
• Optimized company’s revenue by expanding and streamlining operations; oversaw +$15M/year in annual revenue.
• Maximized employee retention rate by 60% via incentive and morale booster programs.
• Built management team of Duty Managers, Customer Service Manager, and Quality Assurance Manager to meet and surpass Swissport contractual obligations with Port Authority.
• Augmented employee retention rate to 95% and slashed employee overtime.

JFK And LGA Airports

• During my time here, I drafted comprehensive plan of action for expansion of operations, including staffing. Coordinated internal resources and third parties/vendors for ensuring seamless execution of projects as per.
• Championed efforts to oversee 400% service increase of LGA Busing operation, including infrastructure, supervision, employees and equipment; recruited more than 250 employees within six months.
• Ensured compliance of project with Swissport and Port Authority of New York New Jersey policies and procedures.
• Amplified company’s revenue by expanding and enhancing operations.
• Demonstrated excellent leadership skills in providing safety and operational briefing with staff and management, while coaching employees on customer service standards and delegating assignments to personnel.

During my stint here, I set company routes according to customer demands to ensure customer satisfaction. I also dispatched company drivers according to route and scheduled departure time. I maintained all bus operators bus departure time, stops, and arrival times. One of my main duties was to address client concerns and escalated problems to relevant.

Master Of Business Administration - Mba, Business Administration And Management, General, 3.8

Activities and Societies: Sigma Beta Delta, International Honor Society in Business Management and Administration

Bachelor'S Degree, History

Activities and Societies: Molloy Baseball Team: 2005-2009