Michael Madu Email & Phone Number

Vancouver, British Columbia, Canada

• Overseeing over 15 monthly projects while improving efficiency by 70%, consistently meeting tight deadlines, and maintaining a 95% accuracy rate in document handling and processing.
• Supported over 150 shelter occupants and 45 hired staff bi-monthly, improving 75% occupant satisfaction. Contributing to staff training and development, resulting in an 80% increase in staff retention and overall team.
• Organized and scheduled 120+ meetings, conferences, and interviews monthly with a 95% on-time rate. Coordinated venues for 500+ participants, achieving 95% attendee satisfaction. Captured minutes, boosting follow-up by.
• Efficiently handled 40 incoming calls per day and developed an FAQ document to answer frequent questions from our various stakeholders, such as guests’ families, hospitals, and law enforcement, reducing call times from.
• Handles intake processes for 100+ homeless adults monthly, supervising and training subordinates enhancing client service delivery, resulting in a 30% improvement in satisfactory ratings and a 15% reduction in intake.

• Organized, attended, and documented 15 weekly meetings, ensuring precise minute-taking and efficient tracking through Google Doc, resulting in a 70% increase in task completion rate.
• Enhanced operational efficiency by assisting with event planning, onboarding new hires, and troubleshooting office equipment issues, which contributed to a 20% improvement in workflow processes.
• Produced and refined a wide range of professional documents, such as executive correspondence, quarterly financial reports, project proposals, team schedules, and budget spreadsheets. This meticulous attention to.
• Implemented and maintained a highly organized filing system by categorizing client contracts, financial records, and HR documents—ensuring swift retrieval for audits, compliance checks, and daily operations.
• Managed executive calendars, scheduling board meetings, client consultations, and team reviews; booked conference rooms; and coordinated international travel, reducing scheduling conflicts by 30% and streamlining.

• Handled 20 incoming calls daily, developed an FAQ document to answer frequent questions and 20+ live messages, with a 95% issue resolution and excellent customer experience rating, and reduced call times from 15 to 9.
• Developed comprehensive knowledge of GLO products and services, staying updated on offerings, promotions, and technical details, contributing to a 20% increase in upsell opportunities.
• Assisted with billing and service disruption, technical difficulties, and escalating complex issues as necessary, resulting in a 25% reduction in resolution time. Processing customer requests promptly and accurately.
• Responded to customer inquiries both in person and remotely, providing accurate information and support, which led to a 15% improvement in first-contact resolution, also trained staff increasing productivity level.
• Utilized remote customer support tools, including live chat and remote desktop applications, to assist GLO customers working from home or in remote locations. Reduced resolution time by 30% and improved support.

Master'S Degree, Business Administration And Management, General

Bachelor Of Science - Bs, Accounting