Michael Maged Email & Phone Number

Cairo, Cairo Governorate, Eg

Giza, Al Jizah, Egypt

1-Installing and maintaining BigFix Endpoint management (LifeCycle, patching, inventory management) 2-Running NMAP asset discovery scans and configuring scanpoints. 3-Software and hardware inventory reports. 4-Using BigFix in Multiplatform OS deployment. 5-Patches for different vendors and Operating systems. 6-Providing consultation to clients on Bigfix through solving their business requirements. 7-Working with HCL vendor for enhancements, critical issues, and new requirements. 8-Creating analysis, tasks, fixlets as per requirement. 9-Troubleshooting and managing Web Reports. 10-Attending regular client calls to provide progress reports and gather new requirements. 11-manage software assets, gather information about hardware, and ensure license compliance of enter-prise using BigFix Inventory. 12-Monitor, troubleshoot and capacity planning of vSphere 6.5, 6.7, 7.0 environment (VCenter, ESXI) 13Experience in performance tuning of VMware ESXI Hosts and Virtual sessions and management of serv-ers resources between virtual machines. 14-Experience with VMware High Availability (HA), Distributed Resource Scheduler (DRS), and Fault Toler-ance (FT). 15-HCL Lotus Domino to Microsoft Exchange (IMAP migration). 16-Leading Exchange to O365 migration projects 17-HCL Mail service and mailfiles support 18-HCL Sametime service support 19-HCL Lotus Notes clients support 20-HCL Domino servers issues support 21-HCL Domino servers upgrade projects

Egypt

1- Implementation of infrastructure projects. 2- Installation and management of NetApp and HPE MSA (NAS or SAN) Storage.3- Installation and management of HPE, DELL, and CISCO Servers.4- Installation and management of VMware ESXi and Hyper-V.5- Installation and management of Windows Server 2008 to 2019.6- Installation and management of Sophos and FortiGate Firewall. 7- Installation and management of Commvault.8- Installation and management of Veeam.9- Installation and management of PRTG. 10- Knowledge of CCNA and MCSE.11- Microsoft Office 365 administrator.12- Installation of new software.13- Provide technical support for employees’ computers and respond to inquiries.14- Installation of networks in new places.15- Document all problems and solutions for future reference.16- Preparing and conducting the necessary training for employees on new systems.17- Ability to diagnose and troubleshoot basic technical problems.18- Ability to provide technical assistance step by step, both written and verbal.19- Perform assigned tasks with very good proficiency.20- Customer Service skills.21- Ability to work in a high-pressure environment.22- Troubleshooting skills.23- Analytical problem solver.24- Attention to detail.25- Collaborative team player.26- I Thirst for learning.

Cairo, Egypt

1 - Perform assigned tasks with very good proficiency .2 - Install, configure, and Management an AD, DHCP, DNS, GPO, etc .3 - Sophos firewall and Fortigate Firewall .4 - Implementation of small and medium-sized IT projects as . instructed by the Employer And information technology management .5 - Implemented and managed IP Addressing; configured TCP/IP addressing on a server .6 - Document network problems and solutions for future reference .7 - Implementing network security policies8 - Supported , Follow-up and solve the problems of software, hardware, servers, staff devices and all kinds of accessories (A4 printer - barcode - bill printer - scanners) .9 - Installation and establishment of networks in new places .10 - Installing and commissioning new hardware and installing software and operating systems 11 - Provide technical support for employees' computers and respond to inquiries 12 - Preparing and conducting the necessary training for employees on new systems or programs .13 - Good understanding of computer systems, mobile devices, etc .14 - Ability to diagnose and troubleshoot basic technical problems .15 - Ability to provide technical assistance step by step, both written and verbal.16 - Knowing the maintenance of all electronic devices (computers - laptops – printers - fingerprint devices - cctv cameras).17 - Systems Administration .18 - Backup administration .19 - Communication skill . 20 – Teamwork .

Cairo, Egypt

1 - Implementation of small and medium-sized IT projects as . instructed by the Employer And information technology management .2 - Implemented and managed IP Addressing; configured TCP/IP addressing on a server .3 - Document network problems and solutions for future reference .4 - Supported , Follow-up and solve the problems of software, hardware, servers, staff devices and all kinds of accessories (A4 printer - barcode - bill printer - scanners) .5 - Installation and establishment of networks in new places .6 - Installing and commissioning new hardware and installing software and operating systems 7 - Provide technical support for employees' computers and respond to inquiries 8 - Preparing and conducting the necessary training for employees on new systems or programs .9 - Good understanding of computer systems, mobile devices, etc .10 - Ability to diagnose and troubleshoot basic technical problems .11 - Ability to provide technical assistance step by step, both written and verbal.12 - Knowing the maintenance of all electronic devices (computers - laptops – printers - fingerprint devices - cctv cameras).1

Cairo, Egypt

1- Implementation of small and medium-sized IT projects as . instructed by the Employer And information technology management .2 - Implemented and managed IP Addressing; configured TCP/IP addressing on a server .3 - Supported , Follow-up and solve the problems of software, hardware, servers, staff devices and all kinds of accessories (A4 printer - barcode - bill printer - scanners) .4 - Installation and establishment of networks in new places .5 - Installing and commissioning new hardware and installing software and operating systems 6 - Provide technical support for employees' computers and respond to inquiries 7 - Preparing and conducting the necessary training for employees on new systems or programs .8 - Good understanding of computer systems, mobile devices, etc .9 - Ability to diagnose and troubleshoot basic technical problems .10 - Ability to provide technical assistance step by step, both written and verbal.11 - Knowing the maintenance of all electronic devices (computers - laptops – printers - fingerprint devices - cctv cameras).