Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs.Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.Installed, configured, tested and maintained operating systems, application software, and system management… Show more Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs.Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.Installed, configured, tested and maintained operating systems, application software, and system management tools.Interviewed, hired and trained staff, leading performance reviews, and offering constructive feedback.Managed and reduced IT spending to support budgeting processes and TCO modeling procedures.Researched and recommended innovative and automated approaches to routine tasks.Designed and led implementation of company-wide enterprise security strategy for network and hardware security, disaster recovery, data protection and information access across all major systems.Supported budget process and TCO modeling to manage and reduce spending. Show less

Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs.Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.Installed, configured, tested and maintained operating systems, application software, and system management… Show more Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs.Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.Installed, configured, tested and maintained operating systems, application software, and system management tools.Delivered effective integrations of warehouse management system software applications to centrally manage tasks.Analyzed network security and current infrastructure, assessing areas in need of improvement.Authored service level agreements for help desk operations.Established cost-saving measures and alleviated compliance risk through software license audits.Supported budget process and TCO modeling to manage and reduce spending.Interviewed, hired and trained staff, leading performance reviews, and offering constructive feedback.Designed and led implementation of company-wide enterprise security strategy for network and hardware security, disaster recovery, data protection and information access across all major systems.Created storage allocation for new build and existing Windows servers and clusters.Researched and recommended innovative and automated approaches to routine tasks.Managed and reduced IT spending to support budgeting processes and TCO modelling procedures. Show less

Served as primary point of contact for support relating to owned solutions and products.Explained technical information in clear terms to non-technical individuals to promote better understanding.Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

• Cloud solution engineer, creating customers solutions and support mostly on CentOS 7 servers. • CentOS Web Panel installation and setup for Musset clients as well as for Musset hosting. • Web Development using mostly PHP and MySQL. • Used Amazon Web Services EC2 for prototyping solutions e.g. ALM Octane Installation.

Setup and managed Windows Active Directory environment using Microsoft Server 2016 for students and teachers. Setup Mikrotik CAPsMAN to administer internet to students and staff. South African School and Administration Management System management for student records and various aspects of the schools management.

Helpdesk support for 5 supermarkets and 2 warehouses in Southern Zimbabwe. Provided Microsoft Windows Server support on Windows Server 2008 and 2012 systems. Basic administration of Microsoft SQL 2008 for Business Retail Manager, the multi-store system that was used to manage stock, sales and the other retail facets of the business. In charge of growing the IT infrastructure of the company via Site-To-Site VPNs, AsterixPBX, Zimbra Mail Server implementation, and… Show more Helpdesk support for 5 supermarkets and 2 warehouses in Southern Zimbabwe. Provided Microsoft Windows Server support on Windows Server 2008 and 2012 systems. Basic administration of Microsoft SQL 2008 for Business Retail Manager, the multi-store system that was used to manage stock, sales and the other retail facets of the business. In charge of growing the IT infrastructure of the company via Site-To-Site VPNs, AsterixPBX, Zimbra Mail Server implementation, and enterprise end-point antivirus installations. Show less

Managed call flow and responded to technical support needs of customers.Evaluated and responded to incoming sales leads.Identified and solved technical issues with a variety of diagnostic tools.Resolved customer issues in a clear, courteous and straightforward manner.Demonstrated professionalism and courtesy with customers at all times.Created cases and claims for damaged, lost or displaced packages.Activated accounts for clients interested in new services.ADSL and… Show more Managed call flow and responded to technical support needs of customers.Evaluated and responded to incoming sales leads.Identified and solved technical issues with a variety of diagnostic tools.Resolved customer issues in a clear, courteous and straightforward manner.Demonstrated professionalism and courtesy with customers at all times.Created cases and claims for damaged, lost or displaced packages.Activated accounts for clients interested in new services.ADSL and ADSL Line support.cPanel.Windows Web Host Manager.Dedicated Server administration.Centos Linux.Ubuntu.Windows Server 2003, 2008 and 2012.SSL Certificate Orders and Installations.Mail Transmission Troubleshooting.DNS Management Domain transfer resolutions.Domain registrations.Hosting abuse (defaced sites, intentional spamming and scripts uploaded by hackers). Show less

Servicing computers.Setting up networks.Administrating e-mail on Linux servers.Installing Norton Antivirus.Windows XP, Vista and 7 support.

• Marketing of events.• Managing the company's Social Media pages.• Created effective messaging using language, graphics and marketing collateral.• Targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy.

• Auditing computer assets.• Resetting Passwords.• Troubleshooting internet connectivity issues.• Troubleshooting and repairing computers.• Set up and configured hardware and software on company equipment.• Maintained accurate hardware and software inventories.• Restored data, operating systems, files, documents and drivers.• Built and repaired HP computers.• Resolved computer hardware and software, printing, installation, word processing, email and operating… Show more • Auditing computer assets.• Resetting Passwords.• Troubleshooting internet connectivity issues.• Troubleshooting and repairing computers.• Set up and configured hardware and software on company equipment.• Maintained accurate hardware and software inventories.• Restored data, operating systems, files, documents and drivers.• Built and repaired HP computers.• Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.• Installed system software, including Windows XP. Show less

Filled out job cards, help desk technician, Microsoft Server 2003 setup and administration, Symantec End Point Protection installations and administratrion, basic linux troubleshooting, network cable layouts and telephonic support