Michael Mahar Email and Phone Number
Michael Mahar work email
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Michael Mahar personal email
An accomplished leader with more than 20 years leading people in IT. With a growth mindset and a proven recordstrategically navigating and leading teams through transformational change. Program Management (40M+ inannual Capital), major transformation initiatives such as; Cloud Migrations, Acquisitions, Data Center migrations,Contact Center Transformation, Contract Negotiation, and led more than 700 professionals over the past 25 years.Successfully led and drove Wyndham's IT transformation by building a strong global IT organization with a focuson Cloud technology, cost optimization and people development.- Reduced the cost of IT over 45%- Significant YoY cost reductions resulting in more than 5 years of meeting and exceeding budget expectations(40M+ annual budget)- Strong focus on shift left reducing resolution times by more than 60%- Increased business capability by delivering scalable, and stable (99.9+% available)- High employee engagement results beating organization engagement survey averages over the last 6 yearsSit on multiple Customer Advisory Boards, am an advocate for equal pay, leading with diversity and empoweringnew leaders.ITIL Foundations and Support & Restore certified, PMP Certified, Cornell Executive Leadership and PerformanceManagement Certified and am currently enrolled in Robbins Institute Mastery University.
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Svp, Head Of Commercial Technology, Loyalty & Digital ProductsWyndham Hotels & Resorts Apr 2024 - PresentParsippany, Nj, UsHead of Commercial Technology - Leveraging a cloud-first strategy, transform Wyndham's Global Infrastructure to increase stability and business capability. Through a multi-pronged approach, increase overall availability & continuity, and leverage new technologies that are more scalable, dynamic, and resilient. Embrace responsible AI to improve our Customer Journey and experienceHead of Loyalty & Digital Products - Lead teams through a transition from Digital project execution to a business Digital product mindset where success is measured by business value. Through solid business partnerships, contribute to transforming our Martech COE driven through personalization and machine learning. Continue advancing Wyndham's Digital & Loyalty Products to be best in class, leading the way in Hospitality to provide a seamless customer journey through our Digital Search, Shop, and Booking channels. Make travel easy for consumers no matter where they are or where they want to stay.
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Senior Vice President, Head Of Technology & Digital ProductsWyndham Hotels & Resorts Feb 2023 - Jul 2024Parsippany, Nj, UsHead of Technology - Leveraging a cloud-first strategy, transform Wyndham's Global Infrastructure to increase stability and business capability. Through a multi-pronged approach, increase overall availability & continuity, and leverage new technologies that are more scalable, dynamic, and resilient. Move from Data Foundation to Data Product through ML and AI data-driven decision-making.Head of Digital Product - Lead teams through a transition from Digital project execution to a business Digital product mindset where success is measured by business value. Through solid business partnerships, contribute to creating a new Martech COE driven through personalization and machine learning. Continue advancing Wyndham's Digital Products to be best in class, leading the way in Hospitality to provide a seamless customer journey through our Digital Sear, Shop, and Booking channels. Make travel easy for consumers no matter where they are or where they want to stay.
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Vp Of TechnologyWyndham Hotels & Resorts Feb 2019 - Feb 2023Parsippany, Nj, UsVice President of Technology Strategy, Delivery and Support of all IT Services including; CloudStrategy, Data Center Operations, Asset, End User Services, Telephony Services, Shared Services,Network, Infrastructure and Data Services.- Accountable & Responsible for the successful execution of strategic missions/initiatives and projects.- Accountable & Responsible for global customer support and service delivery to internal customersacross 50+ countries.- Accountable and Responsible for; Cloud Strategy, Contact Center Transformation, SimplifiedPlatforms, and Data Strategy.- Autonomy to make critical decisions, direct accountability of a 40M+ budget, works with vendorsdirectly to drive down cost and improve engagement. Reports directly into the EVP/CIOHeld three different Vice President positions With Wyndham since 2015 with a significant increase inaccountability & responsibility after we spun in 2018 to become Wyndham Hotels & Resorts.
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Vice President, Enterprise It Services & PmoWyndham Hotels & Resorts Jun 2018 - Feb 2019Parsippany, Nj, UsLeads all areas related to the strategy, delivery and support of all Technology Operations including; ITSM Support Processes, Service Desk, Asset, Telephony Services, Network, Infrastructure. Also responsible for the successful execution of strategic missions/initiatives and projects for global Contact Centers. Responsible for global customer support and service delivery to internal customers across 50+ countries. Leads success through building and maintaining a world class technology organization to serve, deliver and support IT Services that are stable, innovative, secure and cost optimized. Significantly improved customer support response reducing response and recovery time by more than 30%, reduced overall cost of IT by 45% over the last 3 years.
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Vice President - It Service Management, Pmo, Quality And ReleaseWyndham Hotels & Resorts Nov 2015 - Jun 2018Parsippany, Nj, UsVice President - IT Service Management, PMO, Quality and Release at Wyndham Hotel Group leading the Program Management Office responsible for the successful execution of strategic missions/initiatives and projects and for the overall management of program and project level risks. Also includes the Resource Capacity and Demand Management functions for vetting new projects into the portfolio and ensuring the effective management of internal and external resources, as well as the Quality Management organization for the comprehensive planning and testing of technology changes. Strategic leader over the IT Operations and Technology Services teams responsible for data center operation both on premise and in the cloud.
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Senior Director, System Support GroupWyndham Hotels & Resorts Feb 2012 - Nov 2015Parsippany, Nj, UsProcess owner - Incident and Problem management. Senior Director over a major Incident Help Desk, and the Incident, Problem and Service Level managers. Managed and led multiple projects for process development and continuous process improvement, launching and expanding Help Desks, and developing support models for 3rd party IT services.
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It Operations ManagerWyndham Worldwide Sep 2006 - Feb 2012Orlando, Florida, UsHelp-desk Operations Manager overseeing 130 help-desk technicians and 19 support positions across two Operations Centers in NA. -
It SupervisorCendant (Spun To Become Wyndham) Oct 2004 - Sep 2006Supervise, develop and mentor 20+ technicians and 2 Team Leaders. This includes the execution of projects related to hotel technology changes, IT Support planning for acquisitions, and helpdesk expansions.
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Help Desk Team LeadCendant Jun 2003 - Oct 2004Brooklyn, New York, UsTeam Leader for 20+ Help Desk Technicians -
Support TechnicanCendant Oct 2002 - Jun 2003Brooklyn, New York, UsSupport Technician for more than 6500 Hotels worldwide.
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Remote Service TechnicianMclean Micro Jan 1997 - Dec 2002Onsite Support Technician - Saint John NB, CanadaIBM WarrantyNetwork AdministrationTraining
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Owner And OperatorSelf Employed - Resturant & Grocery Jan 1994 - Jan 1997Owner and General Manager - Thirsty's Smartcart Convenience & Barracks Take Out and Restaurant
Michael Mahar Skills
Michael Mahar Education Details
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Mastery University (Tony Robbins Institute)Leadership -
EcornellExecutive Leadership
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Cornell UniversityLeadership
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Morris County Chamber Of CommerceLeadership Program - Certificate
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Cornell University Graduate SchoolLeadership
Frequently Asked Questions about Michael Mahar
What company does Michael Mahar work for?
Michael Mahar works for Wyndham Hotels & Resorts
What is Michael Mahar's role at the current company?
Michael Mahar's current role is SVP, Head of Commercial Technology, Loyalty & Digital Products.
What is Michael Mahar's email address?
Michael Mahar's email address is mi****@****ham.com
What schools did Michael Mahar attend?
Michael Mahar attended Mastery University (Tony Robbins Institute), Ecornell, Cornell University, Morris County Chamber Of Commerce, Cornell University Graduate School.
What skills is Michael Mahar known for?
Michael Mahar has skills like Itil, It Service Management, Management, It Operations, Leadership, Team Leadership, It Management, Technical Support, It Strategy, Help Desk Support, Training, Project Management.
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