Michael Maitre Email & Phone Number

Bristol, GB

Wales, United Kingdom

• Working remotely and onsite, I provided business analysis to support the procurement and implementation of a hospital ePMA system.
• Worked with clinical and departmental subject matter experts, to create 46 process maps and narrative documents covering the prescribing and administration of medication across the Health Board
• Worked to an agreed workplan and achieved the sign off of the processes within the defined timescale.
• The core process maps followed medical and surgical, emergency and elective care pathways.
• Specific process maps were created for ED, Pharmacy, Mental Health, Paediatrics, Maternity, Theatres, Dietetics, SALT, Podiatry and Outpatients.
• Collected and catalogued the current, paper drug administration documentation, used across the health board.

Bristol, England, United Kingdom

• Reviewed the processes for assessing and recording the physical health of mental health patients by inpatient wards and community mental health teams. Made recommendations and documented requirements for changes, to.
• Visited a variety of Inpatient and community mental health teams to meet with staff and understand their processes
• Documented departmental process using Visio and supporting narrative documents
• Met with reporting and audit staff to identify poor areas of compliance and reporting
• Documented recommendations for sign off by the Physical Health Programme Board
• Facilitated meetings, over Teams, with clinical leads and physical health management, to agree the recommendations and define the requirements for changes to Rio.

Wales, United Kingdom

• Provided Business Analysis, Change Management and training materials development for the implementation of the Welsh Emergency Department System (WEDS), Symphony in 3 Emergency Departments and 2 Minor Injury Units.
• Documented system requirements for development by the EMIS team.
• Completed user acceptance testing with Consultants, Nurse leads and Admin Managers
• Defined and configured the access levels for staff roles in Symphony
• Defined and documented the process for locum doctor and agency nurse access to Symphony
• Provided analysis of process maps to inform the configuration of Symphony

Wales, United Kingdom

• Business Analyst and TrainerCompleting the project from April 2020, I was asked to return to complete outstanding Business Analysis tasks and develop training materials for a document management system (Cito).
• I used Microsoft Stream to create 23 training videos to remotely train staff on the use of the document management system and new operational processes
• Microsoft Stream, Office 365 and MS Teams was used to create, distribute and record the remote training of staff, ready for the implementation of Cito
• The training videos included introductory slides, system demonstration, multiple choice tests and the tracking of staff that have completed the training
• Performed a review of the business analysis to restart a project to implement EMIS Symphony in Emergency Departments and MIU’s.

• Provided Business analysis and go live support for the change from Lorenzo to System C, Medway EPR
• Wrote future state processes for palliative care contacts and theatre (using Bluespier)
• Created business continuity downtime forms for OP, IP, Contacts, Theatres, Maternity and ED
• Provided go live and rekey support in ED, including weekends and night time
• Managed the sign off process for future state processes with the hospital staff and management

Williamstown, Rhonnda

• Provided business analysis, change management support and training for a document management system (Cito) to scan and view patient records electronically
• Provided analysis for inpatient wards, theatres, medical secretaries, wait list teams, pharmacy, AHPs, maternity, clinical coding and clinical audit departments
• Developed relationships with SME’s and department staff to document and define their ‘As Is’ and ‘To Be’ processes and agree their process changes through gap analysis
• Delivered project awareness sessions for clinical and administrative teams
• Facilitated meetings with the clinical leads and the project team to agree exception processes e.g. paediatric patients
• Facilitated meetings between departments to define paperless processes

London

• Provided business analysis for several projects within a pan London, health information exchange programme that used agile methodology
• Created user stories, system connectivity diagrams and ‘As Is’ and ‘To Be’ to processes, to document the requirements for the automated sharing of radiology images and reports
• Completed business modelling activity, setting out the 62 day cancer pathway detailing how the LHCIE could support and improve the workflow between MDT teams, organisations and services using notifications, workflow.
• Documented the ‘As Is’ (manual) and ‘To Be’ (automated) processes for the Stroke and Trauma care pathways, including the automated registration of a patient not known to the receiving hospital
• Managed stakeholders across NHS hospitals and community nursing teams to obtain decisions, agree requirements and to record approvals
• Completed gap analysis and wrote user acceptance test scripts

Bristol

• Provided business analysis for the Tempo project defining the configuration and use of TrakCare to be rolled out across 32 hospital sites
• Responsible for the development of ‘to be’ processes and user guides covering a full, clinical and administrative, electronic patient record in TrakCare.
• Worked with SME pharmacists, to scope, define and document ePMA, Pharmacy, Inpatient, Outpatient, Pathology, Radiology and Theatre processes
• Drafted standard operating procedures to support improvements in operational processes
• Facilitated ‘Dry run’ practice sessions for theatre, ward and outpatient staff prior to go liveKey Achievements
• Drafted over 130 TrakCare user guides detailing admin and clinical processes

London

• Reviewed and documented the trusts’ operational and IT processes that impacted their ability to report on Referral to Treatment pathways
• Identified stakeholders for each work stream i.e. outpatients, inpatients etc.
• Facilitated workshops to agree trust wide, PIMS system processes
• Obtained sign off from stakeholders

Bristol

• Responsible for changing the trusts electronic patient record (EPR) from Cerner Millennium to Lorenzo in the Emergency Department, Patient Records and Safeguarding Teams
• Facilitated workshops to define requirements and processes for the optimum use of Lorenzo
• Worked with senior ED clinicians to agree the detailed requirements for Clinical Data Capture (CDC) forms to support compliance with good clinical practice e.g. Screening for Sepsis
• Provided analysis of post go live issues to support the system developers in prioritising and resolving initial problems
• Mapped operational actions to the data warehouse to support the trust Information and Reporting teams in identify key information and build management information reports Key Achievements
• Reduced costs by designing and implementing a paperless process for the Emergency Department

Derby

• Responsible for reviewing patient records to validate referral to treatment pathway information
• Regularly exceeded daily targets to enable RTT data to be reported accurately

Manchester

• Responsible for changing the trusts electronic patient record (EPR) from Medway to Lorenzo in the Emergency Department, Medical Assessment Unit, Ambulatory Care and Safeguarding Teams
• Facilitated workshops to agree the requirements for the configuration of Lorenzo in the Emergency Department, ED clinics and Safeguarding Adults and Children departments
• Wrote trust wide and departmental specific, standard operating procedures
• Supported the Emergency Department and Medical Assessment Unit during the Lorenzo go live, in and out of hours
• Ambulatory care included ED attendances, Medical Assessment Unit (MAU) admissions, ward attendances and outpatient DVT clinic attendances
• Worked with the Corporate Information team to define the requirements for reporting of the high value, Ambulatory Emergency Care (AEC) activityKey Achievements

Reading

• Delivered workshops with Clinicians and Operational Managers to agree the requirements for the configuration of Cerner, ensuring that operational and reporting requirements were met
• Clinical processes included requesting pathology and radiology, reviewing results, recording patient notes, inpatient discharge summaries and requesting appointments and surgery
• Wrote standard operating procedures for Clinicians covering the use of Cerner, PowerChart

Bristol

• Developed the ‘as is’ and ‘to be’ process maps and narrative documents for Inpatients, Bed Management, Discharge planning and the Mortuary
• Designed the processes to support the implementation of a real time bed state
• Established and maintained a working group to enable Operational Managers to make informed and effective decisions

Taunton

• Delivered workshops to department managers, lead clinicians & administrative staff to explain the new system functionality, explore design options and agree ‘to be’ workflows
• Performed gap analysis to identify process changes and areas of impact for clinical areas resulting from the system upgrade
• Updated all ‘as is’ documents to show the agreed ‘to be’ workflows and obtained sign off Managed communication with stakeholders to ensure they were fully involved with their department’s decisions and progress

London

• Redesigned Haematology processes leading to a reduction in the clinical time taken to place requests for blood tests and improve the accurate recording of the 18 week pathway
• Developed and implemented a protocol for the effective searching of patients attending in A&E, resulting in more than a 75% reduction in duplicate patient registrations

Bath

• Designed lesson plans and delivered training courses covering the use of Millennium for Clinicians, Maternity, Inpatients, Community Bed Management and Ward Attenders
• Liaised with hospital staff and departments to explain the content of training courses and schedule staff onto courses.

Taunton

• Worked directly for the Pre Operative Assessment Clinic scheduling appointments, managing waiting lists, reception duties, requesting and forwarding case notes and providing training and support to all members of staff
• Worked with the clinic Matron to help reorganise working practices; to ensure that all of the department administration tasks were fully completed