Michael Maitre Email & Phone Number

Bristol, Gb

Wales, United Kingdom

Working remotely and onsite, I provided business analysis to support the procurement and implementation of a hospital ePMA system.• Worked with clinical and departmental subject matter experts, to create 46 process maps and narrative documents covering the prescribing and administration of medication across the Health Board• Worked to an agreed workplan and achieved the sign off of the processes within the defined timescale.• The core process maps followed medical and surgical, emergency and elective care pathways.• Specific process maps were created for ED, Pharmacy, Mental Health, Paediatrics, Maternity, Theatres, Dietetics, SALT, Podiatry and Outpatients. • Collected and catalogued the current, paper drug administration documentation, used across the health board.• Developed a role / activity matrix to support the future user AD account integration• Created a systems interoperability diagram to show the scope of the planned integration of the ePMA system with internal and external IT systems

Bristol, England, United Kingdom

Reviewed the processes for assessing and recording the physical health of mental health patients by inpatient wards and community mental health teams. Made recommendations and documented requirements for changes, to support clinical processes, comply with the latest Physical Health Policy, improve compliance and optimise the use of Rio.• Visited a variety of Inpatient and community mental health teams to meet with staff and understand their processes• Documented departmental process using Visio and supporting narrative documents• Met with reporting and audit staff to identify poor areas of compliance and reporting• Documented recommendations for sign off by the Physical Health Programme Board• Facilitated meetings, over Teams, with clinical leads and physical health management, to agree the recommendations and define the requirements for changes to Rio.• Documented the requirements using a Trust excel template and created wireframe “mock ups” of changes to Rio, using Axure RP 8• Met with the trusts Rio config team to define the requirements to automatically share physical health information with primary care systems• Presented requirements and obtained sign off from the clinical leads, physical health management and Physical Health Programme Board

Wales, United Kingdom

Provided Business Analysis, Change Management and training materials development for the implementation of the Welsh Emergency Department System (WEDS), Symphony in 3 Emergency Departments and 2 Minor Injury Units. • Documented system requirements for development by the EMIS team.• Completed user acceptance testing with Consultants, Nurse leads and Admin Managers• Defined and configured the access levels for staff roles in Symphony• Defined and documented the process for locum doctor and agency nurse access to Symphony• Provided analysis of process maps to inform the configuration of Symphony• Facilitated fortnightly readiness meetings with departments as they approached go live• Facilitated Welsh PAS and Symphony integration meetings with the Cwm Taf WPAS Team, DHCW and EMIS• Created over 60 training videos and 12 ‘role specific’ quick reference guides to support staff training• Established clinical and administrative working groups across the 5 departments

Wales, United Kingdom

Business Analyst and TrainerCompleting the project from April 2020, I was asked to return to complete outstanding Business Analysis tasks and develop training materials for a document management system (Cito).• I used Microsoft Stream to create 23 training videos to remotely train staff on the use of the document management system and new operational processes• Microsoft Stream, Office 365 and MS Teams was used to create, distribute and record the remote training of staff, ready for the implementation of Cito • The training videos included introductory slides, system demonstration, multiple choice tests and the tracking of staff that have completed the training• Performed a review of the business analysis to restart a project to implement EMIS Symphony in Emergency Departments and MIU’s.

Provided Business analysis and go live support for the change from Lorenzo to System C, Medway EPR• Wrote future state processes for palliative care contacts and theatre (using Bluespier) • Created business continuity downtime forms for OP, IP, Contacts, Theatres, Maternity and ED • Provided go live and rekey support in ED, including weekends and night time • Managed the sign off process for future state processes with the hospital staff and management

Williamstown, Rhonnda

Provided business analysis, change management support and training for a document management system (Cito) to scan and view patient records electronically• Provided analysis for inpatient wards, theatres, medical secretaries, wait list teams, pharmacy, AHPs, maternity, clinical coding and clinical audit departments• Developed relationships with SME’s and department staff to document and define their ‘As Is’ and ‘To Be’ processes and agree their process changes through gap analysis• Delivered project awareness sessions for clinical and administrative teams • Facilitated meetings with the clinical leads and the project team to agree exception processes e.g. paediatric patients• Facilitated meetings between departments to define paperless processes• Delivered system training for project trainers, clinical and administrative staff• Wrote modular training materials to suit different staff roles • Created quick reference guides and support materials for publishing to a project webpage • Identified hardware requirements based upon future clinical and operational processesKey Achievements• Identified specialties that needed an exception process to ensure continued, safe patient care, in advance of go live• Defined the process for sharing patient records with external health care providers • Adapted the method and location of training to minimise disruption to staff and departments.

London

Provided business analysis for several projects within a pan London, health information exchange programme that used agile methodology• Created user stories, system connectivity diagrams and ‘As Is’ and ‘To Be’ to processes, to document the requirements for the automated sharing of radiology images and reports• Completed business modelling activity, setting out the 62 day cancer pathway detailing how the LHCIE could support and improve the workflow between MDT teams, organisations and services using notifications, workflow management and automated sharing• Documented the ‘As Is’ (manual) and ‘To Be’ (automated) processes for the Stroke and Trauma care pathways, including the automated registration of a patient not known to the receiving hospital • Managed stakeholders across NHS hospitals and community nursing teams to obtain decisions, agree requirements and to record approvals• Completed gap analysis and wrote user acceptance test scripts• Drafted an options paper for the sharing of information for ‘unknown’ patientsKey Achievements• Successfully delivered the instantaneous, automatic sharing of trauma documents between two different EPRs (Cerner Millennium and the Hillingdon Health Care Record) • Complied with GDPR, user access role authorisation and information sharing agreements• Removed the need for the manual registration of patients not known to the receiving trust by creating an automated process when sharing information

Bristol

Provided business analysis for the Tempo project defining the configuration and use of TrakCare to be rolled out across 32 hospital sites• Responsible for the development of ‘to be’ processes and user guides covering a full, clinical and administrative, electronic patient record in TrakCare.• Worked with SME pharmacists, to scope, define and document ePMA, Pharmacy, Inpatient, Outpatient, Pathology, Radiology and Theatre processes• Drafted standard operating procedures to support improvements in operational processes • Facilitated ‘Dry run’ practice sessions for theatre, ward and outpatient staff prior to go liveKey Achievements• Drafted over 130 TrakCare user guides detailing admin and clinical processes• Defined ePMA processes including pharmacy dispensing and stock control, ‘1 touch’ medication administration in theatres, IP ward medication cabinet reconciliation and the electronic prescribing of TTO medication to the onsite pharmacy.• Implemented a project change control process to receive and assess change requests, plan for updates to the TrakCare configuration and support materials and communicate the changes to the hospital managers

London

Reviewed and documented the trusts’ operational and IT processes that impacted their ability to report on Referral to Treatment pathways • Identified stakeholders for each work stream i.e. outpatients, inpatients etc.• Facilitated workshops to agree trust wide, PIMS system processes • Obtained sign off from stakeholders

Bristol

Responsible for changing the trusts electronic patient record (EPR) from Cerner Millennium to Lorenzo in the Emergency Department, Patient Records and Safeguarding Teams• Facilitated workshops to define requirements and processes for the optimum use of Lorenzo• Worked with senior ED clinicians to agree the detailed requirements for Clinical Data Capture (CDC) forms to support compliance with good clinical practice e.g. Screening for Sepsis • Provided analysis of post go live issues to support the system developers in prioritising and resolving initial problems• Mapped operational actions to the data warehouse to support the trust Information and Reporting teams in identify key information and build management information reports Key Achievements• Reduced costs by designing and implementing a paperless process for the Emergency Department • Streamlined the process for clinicians recording treatments and investigations by personally configuring code sets and coding catalogues• Improved compliance to medical procedures by including system prompts and checks based upon the details recorded by clinical staff

Derby

• Responsible for reviewing patient records to validate referral to treatment pathway information • Regularly exceeded daily targets to enable RTT data to be reported accurately

Manchester

Responsible for changing the trusts electronic patient record (EPR) from Medway to Lorenzo in the Emergency Department, Medical Assessment Unit, Ambulatory Care and Safeguarding Teams • Facilitated workshops to agree the requirements for the configuration of Lorenzo in the Emergency Department, ED clinics and Safeguarding Adults and Children departments • Wrote trust wide and departmental specific, standard operating procedures • Supported the Emergency Department and Medical Assessment Unit during the Lorenzo go live, in and out of hours• Ambulatory care included ED attendances, Medical Assessment Unit (MAU) admissions, ward attendances and outpatient DVT clinic attendances• Worked with the Corporate Information team to define the requirements for reporting of the high value, Ambulatory Emergency Care (AEC) activityKey Achievements• Streamlined ED Doctor’s process for recording treatments, investigations, diagnosis and clinical narrative directly into the GP letter• Implemented the electronic prescribing of TTO medication in ED• Increased revenue by establishing an accurate process for recording patients treated on an Ambulatory Emergency Care (AEC) pathway

Reading

• Delivered workshops with Clinicians and Operational Managers to agree the requirements for the configuration of Cerner, ensuring that operational and reporting requirements were met • Clinical processes included requesting pathology and radiology, reviewing results, recording patient notes, inpatient discharge summaries and requesting appointments and surgery • Wrote standard operating procedures for Clinicians covering the use of Cerner, PowerChart

Bristol

• Developed the ‘as is’ and ‘to be’ process maps and narrative documents for Inpatients, Bed Management, Discharge planning and the Mortuary• Designed the processes to support the implementation of a real time bed state• Established and maintained a working group to enable Operational Managers to make informed and effective decisions

Taunton

• Delivered workshops to department managers, lead clinicians & administrative staff to explain the new system functionality, explore design options and agree ‘to be’ workflows• Performed gap analysis to identify process changes and areas of impact for clinical areas resulting from the system upgrade• Updated all ‘as is’ documents to show the agreed ‘to be’ workflows and obtained sign off Managed communication with stakeholders to ensure they were fully involved with their department’s decisions and progress

London

• Redesigned Haematology processes leading to a reduction in the clinical time taken to place requests for blood tests and improve the accurate recording of the 18 week pathway• Developed and implemented a protocol for the effective searching of patients attending in A&E, resulting in more than a 75% reduction in duplicate patient registrations

Bath

• Designed lesson plans and delivered training courses covering the use of Millennium for Clinicians, Maternity, Inpatients, Community Bed Management and Ward Attenders• Liaised with hospital staff and departments to explain the content of training courses and schedule staff onto courses.

Taunton

• Worked directly for the Pre Operative Assessment Clinic scheduling appointments, managing waiting lists, reception duties, requesting and forwarding case notes and providing training and support to all members of staff• Worked with the clinic Matron to help reorganise working practices; to ensure that all of the department administration tasks were fully completed