Michael Makar Email & Phone Number

Egypt

• Participate in setting the organization’s strategy/roadmap and establishing business goals and directions• Oversee the services/operations globally across all regions (USA, Canada, Europe & Middle East)• Own P&L and budgeting exercise• Accountable for revenue targets and profitability gross margin• Initial, develop & own internal projects for operational optimization and efficiency increase across the organization• Responsible for building and maintaining strong and diverse talents using latest technology trends and solutions to meet customers’ business needs• Leading by example and preparing people for more senior positions in other functions within the organization• Own the digital transformation initiative internally to ensure company standards and ways of working are always following latest market industry trends

Cairo Governorate, Egypt

• Develops and coaches high-performing technical team by hiring diverse talent, prioritizing development, leading by example and preparing people for more senior positions in other parts of the organization• Builds and transform new markets, identify, capitalize, and lead transformational shifts using Microsoft technologies in our customers• Disciplined in business-management; adaptable to a culture of accountability; build a strong and active business network; drive the technical design of a customer agreed to deployment/consumption plan for all customer wins• Meets sales targets and operational standards• Drives revenue and market share by leading a team of technical architects who are supporting solution sales opportunities leveraging the Microsoft Intelligent Cloud Platform to meet their high-potential customers solution needsJob Brief:Manage, coach and lead a team of Tech Sales professionals to uncover and support the Business & IT goals of our high potential customers, by driving the technical decision at the customer and provide business value with the Microsoft Platform, thus securing long-term sustainable growth for Microsoft

Cairo, Egypt

• Drive, with rest of executives, the company strategic objectives, goals, expansion plans, market penetrations mapped to business and market needs• Set, Review and approve all strategies/plans prepared by practices heads ensuring alignment with company strategic objectives• Lead the budget exercise with Top Management and set revenue target guidelines for all technical teams in alignment with Commercial Department• Monitor and review projects’ portfolio progress and status with PMO team ensuring achieving revenue plans, on time delivery and customer satisfaction• Ensure alignment with customers of mega size projects and key managed accounts through steering committee meetings• Overseeing Learning & Development plans for technical department in coordination with practices heads ensuring its alignment with strategic directions, industry knowledge & market business needs• Spot and sponsor initiatives for work model improvements• Report to Top Management technical operation reports, dashboards, solution offering, monthly CXO operation review, revenue & invoicing reportsJob Brief:Leading the technical organization to deliver enterprise scale projects mainly serving the Governmental, Telecom & banking sectors with a portfolio of solutions in the domains of Business Productivity, Cloud Management, Enterprise Management and Data Driven solutions operating in the region of Egypt, Africa and GCC countriesIdentifying and sponsoring initiatives directly reflecting in increasing team organizational productivity/revenue and reducing cost presented in initiatives for technical competencies & career paths development, advanced job roles and responsibilities, capacity planning & productivity management and cost control

Cairo, Egypt

• Managing the technical organization (business solutions department) and responsible of all delivery projects• Plan team capacity, skill sets and required capabilities to satisfy the delivery business needs and continuous expansions• Provides departmental objectives serving the organizational strategy goals• Accountable for department revenue and invoicing targets• Responsible for delivery excellence and best practices• Monitor overall projects delivery and ensure successful delivery in terms of quality, meeting deadlines, cost and customer satisfaction• Liaising with strategic customers• Manages allocation and proper utilization of resources• Overlook delivery operations and identifies pitfalls/gaps and provides necessary resolutions to ensure continuous improvement• Plan and manage department budget• Provides coaching and feedback to relevant team members formally and informally as needed to maintain productivity and organizational culture• Communicates as needed with all other organization functions that serves or impacts delivery organization• Reports delivery organization results periodically to CEO and senior management

Connecticut, Usa

• Managing a vertical account and responsible for its revenue, growth & development• Identify prospects and clients’ needs/requirements to grow the business within the client scope• Manage the client relationship and insures client satisfaction and exceed their expectations • Generate innovative, creative solutions to unique problems and opportunities encountered in different environments• Coordinate with other engagement managers to ensure maximum reusability of new applications and to guarantee alignment across different accounts• Manage off shore project resources through entire project life cycle. Provide project related communications to the client• Measure and track project progress and performance in terms of effort and budget, taking corrective actions when required to ensure adherence to timeline and cost. • Ensure delivery of high quality, documented systems in accordance with specifications and plansJob Brief:During my stay in ITWorx USA, based in Connecticut and dealing with United Technologies Corporation “UTC” - an American multinational conglomerate - My role as an onsite engagement manager included managing an account that serves UTC Corp Portal department, UTC Corp Finance department as well as Carrier Incorporation (A United Technologies Company) by providing consultancy for building software systems and applications/solutions for the three divisions. My main responsibility is to manage the account revenue and ensure its steady growth and profitability through strategic partnership relationships with the client.My role entails assisting various UTC IT teams in their business analysis to achieve their goals through adequate technologies and system solutions; it also requires managing offshore teams and projects during solutions development to ensure accomplishing those goals as well as the quality of delivered products.

Cairo

• Manages all areas of project management: estimate, schedule, plan, scope, Risk, and quality to ensure customer delight• Communicating with the client during requirements and design phase and through out the whole project life cycle• Measures and tracks project progress and performance in terms of effort and budget• Ensures delivery of high quality, documented systems according to established specifications and plans

Cairo, Egypt

• Manage all new evolving projects in my designated area• Participate in performing the analysis, design , implementation and testing phases for new business requirements• Develop all S/W Business Application modifications• Develop technical and users’ manuals for new modifications• Provide users with adequate S/W application training and ongoing support• Solve application problems as well as proposing preventive solutions• Handle data retention and retrieval activities• Maintain and develop I.T. policies and procedures• Administer all existing Oracle applications

Cairo Governorate, Egypt

• Design and Develop new S/W modules & features• Provide technical Documentation• Investigate new technologies• Analyze and maintain production systems

Bachelor’S Degree, Computer Engineering

High School, Thanaweya Amma