• Established and provided documented procedures and work instructions for both Quality and Production processes for Braille and Pylon Frame Signage and Vehicle ramps for export.• Improved Quality performance by reducing the Defect rate from 18% down to 2% for Braille products.• Reduced customer claims from a total of 4 (from year 2020) to 0 (2024 up to present).• Perform actual product quality inspection and verification of raw materials, in-process and finished… Show more • Established and provided documented procedures and work instructions for both Quality and Production processes for Braille and Pylon Frame Signage and Vehicle ramps for export.• Improved Quality performance by reducing the Defect rate from 18% down to 2% for Braille products.• Reduced customer claims from a total of 4 (from year 2020) to 0 (2024 up to present).• Perform actual product quality inspection and verification of raw materials, in-process and finished products.• Continuously developing Quality Management system of the company in preparation for ISO recertification. Show less

• Led and spearheaded the company’s QMS ISO 9001:2015 Recertification Audit with zero (0) non-conformance.• Achieved Department’s main Key Plan / Projects for the year 2019-2020. - Reduction of Customer complaints by 56% by 2nd half of the Fiscal year. - Improved Outgoing Lot Rejection Rate from 10.6% down to 2.03%.• Managed Incoming Quality Inspection (IQC), In-process Quality Inspection (IPQC) and Outgoing Quality Inspection (OQC) including Customer… Show more • Led and spearheaded the company’s QMS ISO 9001:2015 Recertification Audit with zero (0) non-conformance.• Achieved Department’s main Key Plan / Projects for the year 2019-2020. - Reduction of Customer complaints by 56% by 2nd half of the Fiscal year. - Improved Outgoing Lot Rejection Rate from 10.6% down to 2.03%.• Managed Incoming Quality Inspection (IQC), In-process Quality Inspection (IPQC) and Outgoing Quality Inspection (OQC) including Customer complaint handling and resolution to all non-conformities. Hands-on inspection of parts. • Leads and represents the company during Quality meetings and Customer Audits. Show less

• Established Inspection procedures and standards for Incoming parts to be used in Printer and Video player assembly.• Supervised, certified and trained all IQC Staff, Leaders and Inspectors deployed in IQC department (33 personnel).• Developed and performed key solutions to improve Suppliers or Vendors Quality Performance.• Reduced production assembly line downtime related to material by improving detection at IQC and supplier’s parts quality.

• Led in the acquisition and certification of ISO 9001:2008 of the company.• Established Quality procedures and guidelines for Incoming, In-process and Outgoing Inspection and performed actual inspection and verification of raw materials and finished products of all types of Signages.• Assigned as Internal QMS Coordinator / Lead Auditor of the company.

• Supervised QAQC Staffs, Leaders and Inspectors and managed day-to-day QC process of Lead screws. (22 personnel)• Resolved customer complaints and internal quality issues.• Perform defect verification and lot disposition for non-conforming products.• Managed the calibration system of the company.

• Supervised QAQC Staffs, Leaders and Inspectors and managed day-to-day QC process (Incoming, In-process & Outgoing) of AF Actuator assembly for camera modules.• Supervised the implementation of Quality management system in production and QAQC inspection.• Perform defect verification and lot disposition for non-conforming products.• Managed the calibration system of the company.

• Handled customer complaints and successfully generated corrective and preventive action reports.• Performed failure analysis and evaluation for non-conforming parts/products.• Led the team in addressing and resolving non-conformance issues received from customers.• Reported on the status and results of customer complaints and failure costs on a weekly and monthly basis, while conducting spot audits to ensure the implementation of corrective and preventive actions.•… Show more • Handled customer complaints and successfully generated corrective and preventive action reports.• Performed failure analysis and evaluation for non-conforming parts/products.• Led the team in addressing and resolving non-conformance issues received from customers.• Reported on the status and results of customer complaints and failure costs on a weekly and monthly basis, while conducting spot audits to ensure the implementation of corrective and preventive actions.• Assisted in customer audits and visits, ensuring compliance with quality standards and addressing any concerns raised during the process.• Developed strong supplier-customer relationships. Show less