Provide operation and maintenance services support for Information Technology for IT systems. This includes the maintenance and improvement of the availability, integrity and confidentiality of the the IT architecture and engineering, systems administration, infrastructure, storage, desktop support, and help desk services for IT systems as well as Tier 3 Support.

Primary role: Provide support to the sales locations in various markets with maintaining IT Network and equipment. IT and maintenance position to include network setup and maintenance, and computer and printer maintenance. Network and phone system architecture and analysis. Maintain IT equipment for 80+ locations in various states. Specifics:* Administrator for RQ4 wireless POS and retail management software from iQmetrix.* Utilize various SQL related applications to generate various sales related reports pulling data from MS SQL server 2008. * Utilize various MS Office products to include Excel pivot tables to generate reports on sales trends, Publisher for sales flyers, Word for documenting standard operating procedures (SOP's), and PowerPoint for presentations. * Image creation and editing experience with Adobe Photoshop to utilize for sales marketing. * Configuring computer networks to including running of wiring, punching down Cat 6, Cat 5e, Cat 5 and RJ 11 connections, and terminating wiring on 110 blocks and 66 blocks.* Setup and configuration of SonicWall Firewall hardware to include TZ100 and TZ150 models.* Maintain software updates, configuration changes, and software installs via various methods to include: Remote Desktop Connections, wget file retrieval, batch file installs, and scheduled tasks for Windows 7 & XP.* Configure Local Group policy settings to better protect IT assets.* Diagnosed and fixed IT equipment, including printers, and upgrading of existing systems* Talking to clients to get details of faults to work out the reasons for a fault and explaining these to the client* Asset tracking of IT equipment for keeping finance department aware of IT resource costs.* Offering technical support on-site, via telephone, face-to-face, email and online to customers* Training clients on new systems or software applications to include documenting standard operating procedures to training clients on new systems or software applications.

Primary role: Provide support to the sales team in various markets with sales reports and marketing tools to help increase productivity. Maintain IT Network and equipment for the MI market locations. Maintain building maintenance requirements within my scope of knowledge.Specifics:* Administrator for RQ4 wireless POS and retail management software from iQmetrix.* Utilize various MS Office products to include Excel pivot tables to generate reports on sales trends, Publisher for sales flyers, Word for documenting standard operating procedures (SOP's), and PowerPoint for presentations. * Image creation and editing experience with Adobe Photoshop to utilize for sales marketing. * Configuring computer networks to including running of wiring, punching down Cat 6, Cat 5e, Cat 5 and RJ 11 connections, and terminating wiring on 110 blocks and 66 blocks.* Configure Local Group policy settings to better protect IT assets.* Diagnosed and fixed IT equipment, including printers, and upgrading of existing systems* Talking to clients to get details of faults to work out the reasons for a fault and explaining these to the client* Asset tracking of IT equipment for keeping finance department aware of IT resource costs.* Offering technical support on-site, via telephone, face-to-face, email and online to customers* Training clients on new systems or software applications to include documenting standard operating procedures to training clients on new systems or software applications.* Developed many sales reports utilized to show productivity and sales trends company wide, sales locations, and sales representatives.* Developed and maintained a web based application (PHP, MySQL, HTML, CSS, JavaScript, AJAX) used for but not limited to the following: - Generate various reports - Sales flyers - HR related documents - Pricing quotes for various offered products - Independent user management system including access right restrictions

Primary role: Responsible for running the stores daily operations to meet the company’s targets and policies. Utilized several training and motivational techniques to aid in maximizing profit while minimizing costs. Ensured all promotions where accurate and merchandised to the company’s standards, staff fully versed on the target for the day and excellent customer care standards where met.Specifics:* Maintained store operational requirements by scheduling and assigning employees while following up on work results.* Maintained store staff by recruiting, selecting, orienting, and training employees* Monitored store staff job results by coaching, counseling, disciplining employees, and appraising job results.* Prepared an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions* Maintained accurate inventory availability of merchandise and services and conducting inventory counts weekly* Secured merchandise by implementing security systems and measures.* Maintained operational readiness by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.* Managed and motivated sales team to increase sales and increase efficiency* Developed and maintained a web based application (PHP, MySQL, HTML, CSS, JavaScript, AJAX) used for but not limited to the following: - Generate various reports - Sales flyers - HR related documents - Pricing quotes for various offered products - Independent user management system including access right restrictions

Duties included but are not limited to:* Installing hardware and software systems* Talking to clients to get details of faults* Working out the reasons for a fault and explaining these to the client* Fixing equipment, including printers and scanners (known as peripherals)* Setting up new equipment and upgrading existing systems* Testing and servicing equipment* Recording problems and their solutions for future reference* Training clients on new systems or software applications.* Setting up computer security measures* Configuring computer networks* Offering technical support on-site or via phone or email* Identify the hardware and software needed to provide solutions to problems* Assist in the customization and adaptation of existing programs to meet users' requirements* Offering technical support on-site, via telephone, face-to-face, email and online to customers* Download and install appropriate software* Connect users to networks and provide initial training in facilities and applications* Talk with vendors and programmers* Provide information relating to customers' hardware and software purchasing decisions* Make sure users can use the equipment by providing personal tuition and self-help instructions* Undertake housekeeping and reporting functions for the area of responsibility.

Provide PC and printer repair for various clients. Duties included but are not limited to:* Installing hardware and software systems* Talking to clients to get details of faults* Working out the reasons for a fault and explaining these to the client* Fixing equipment, including printers and scanners (known as peripherals)* Setting up new equipment and upgrading existing systems* Testing and servicing equipment* Recording problems and their solutions for future reference* Training clients on new systems or software applications.* Setting up computer security measures* Configuring computer networks* Offering technical support on-site or via phone or email

Provide PC and printer repair for clients of Entex. Duties included but are not limited to:* Installing hardware and software systems* Talking to clients to get details of faults* Working out the reasons for a fault and explaining these to the client* Fixing equipment, including printers and scanners (known as peripherals)* Setting up new equipment and upgrading existing systems* Testing and servicing equipment* Recording problems and their solutions for future reference* Training clients on new systems or software applications.* Setting up computer security measures* Configuring computer networks* Offering technical support on-site or via phone or email

Duties included but are not limited to:* Installing hardware and software systems* Talking to clients to get details of faults* Working out the reasons for a fault and explaining these to the client* Fixing equipment, including printers and scanners (known as peripherals)* Setting up new equipment and upgrading existing systems* Testing and servicing equipment* Recording problems and their solutions for future reference* Training clients on new systems or software applications.* Setting up computer security measures* Configuring computer networks* Offering technical support on-site or via phone or email

Provide PC and printer repair for clients of Inacom. Duties included but are not limited to:* Talking to clients to get details of faults* Working out the reasons for a fault and explaining these to the client* Fixing equipment, including printers and scanners (known as peripherals)* Setting up new equipment and upgrading existing systems* Testing and servicing equipment* Recording problems and their solutions for future reference* Training clients on new systems or software applications.

Provided PC and printer repair for clients to include Northwest Airlines. Duties included but are not limited to:Installing hardware and software systemsMaintaining or repairing equipmentTroubleshooting a variety of computer issuesSetting up computer security measuresConfiguring computer networksOffering technical support on-site or via phone or email

Retail sales associate in the computer department.

Operated communications equipment ranging in various frequency levels (ELF, VLF, LF, HF, UHF, and SHF) and their systems.Responsible for antenna maintenanceat both ship and shore based stations.Maintained the training program while on board the USS San Diego and USNS San Diego. Instrumental in automating the message delivery system to computer based media.Maintained a high level security clearance. Achived 2nd class petty officer ranking during tour.