Michael Maloney Email & Phone Number

Assignment through Tek SystemsTeam Member in 200 PC RolloutTrouble shoot and assist clients with software and hardware issues.

Provided Help Desk, Desktop Support, Asset Management for environment with over 200+ users.

Please see job description for Sr. Systems Analyst for Kraft Foods. This job entailed being Desktop Support for Kraft Foods headquarters located in Northfield Illinois.

Please see job description for Senior Systems Analyst for Kraft Foods. Desktop Support at Kraft Foods headquarters in Northfield Illinois.

Desktop Support Levels 2 and 3 technical support to 3000 personnelDaily handled 7-10 Service Tickets. Developed, implemented, and fine-tune strategy for deploying computer peripherals, expediting deliveries and streamlining asset management process; manage returns at Northfield facilityOversee major projects, including Service Center (Ticket Management System) queue consolidation and scripting for level 1 issues Organized computer expansion for 400 employees which finished ahead of schedule when the building added two wingsDeveloped documentation for clients to manage their Outlook Mailboxes, manage hard drive space, create cd-roms to backup their files including screen shotsAssisted users with Dial-up and High Speed Networking issues from home officeSupported Wireless within the Kraft Northshore facilitiesAttended weekly meetings and kept all open issues updatedTrained new staff on our role for support within the Northshore facilities.

Provided Level 2 phone support for entire KFNA systemTrained 31-person Call Management Center staff on new applications that were rolled out in a timely mannerDevised Visio 2000 flowcharts detailing problem-solving process and imported them into Service Center (Ticket Management System)Developed handouts on new software including screen shots and distributed them to staffProvided technical support for three Northshore area facilities Assisted Help Desk by developing PC image and documentation for Windows 95Certified applications for use with Windows 2000Traveled throughout Midwest assisting Plant Facilities in upgrading equipment in preparation for Y2KTraveled to Wilkes Barre, PA to convert Nabisco Help Desk to Kraft Standard.