Michael Malott Email & Phone Number

Edited, constructed, and assisted with clients' resumes, cover letters, and the job application process to ensure they were completed properly and error free Assisted with and presented workshop tutorials to groups of up to 12 people on various subjects including resumes, cover letters, interview preparation, computer use, etc. Quickly adapted and learned new computer skills to best help clients and coworkers Remained patient and polite as well as maintained professionalism during high pressure, stressful scenarios Developed, maintained, and initiated various easily accessible projects throughout the centre for client benefit such as job listing boards, resume presentations, workshop presentations and job search aidsIndependently brainstormed and problem solved to find the best way to present information to clients and to improve upon methods already in use to help ensure clients learned and retained as much information as possible

Handled guests inquiries and problems quickly and efficiently to ensure guest satisfaction both over the phone and in personAssisted managerial staff with various issues to keep the hotel running smoothlyGreeted and chatted with guests upon arrival to make them feel comfortable in the hotelAssisted impatient and rude guests through high stress times calmly and professionally to resolve any situation and help reduce guests' waiting timeTook the initiative to keep the entrance to the hotel and lobby clean, clear, and organizedEasily adapted to several different positions throughout my employment to fill necessary jobs

Independently collected, analyzed, and segmented data to create a presentation worthy final productCommunicated with supervisors, colleagues, and customers through phone, email, fax, and memo channelsCompleted multiple tasks simultaneously with little to no supervision within set time parametersQuickly adapted and learned new computer skills to create letters, memos, and spread sheets projectsWorked with a small team to effectively provide the appropriate product customers required Along with a small team, I conducted a market analysis using customer profiles and portfolios to assess the need for continued or new products

2009 & 2010Communicated and problem-solved with customers to maintain customer satisfaction Worked independently and used organizational skills to complete several long distance deliveries in a dayWorked collaboratively with mechanics and small teams as well as accurately followed direction to complete tasks effectivelyQuickly learned new skills such as forklift driving, truck loading, and load securing to perform assigned jobs

Bachelor Of Commerce Co, Op

High School Diploma