Michael Mann Email & Phone Number

Tunbridge Wells

Managing and delivering the recruitment strategy for AXA PPP’s IT / Finance expansion - responsible for recruiting all new permanent & contract employees for the I.T / Finance business area at AXA/PPP healthcare. Won 2011 National HR AXA UK Identity Award for 'Care' for 'focus on his customers, ensuring costs kept to minimum & building first class relationships with his business areas' - 8 June 2011 - (nominated by business stakeholders).Responsibilities include: Stakeholder… Show more Managing and delivering the recruitment strategy for AXA PPP’s IT / Finance expansion - responsible for recruiting all new permanent & contract employees for the I.T / Finance business area at AXA/PPP healthcare. Won 2011 National HR AXA UK Identity Award for 'Care' for 'focus on his customers, ensuring costs kept to minimum & building first class relationships with his business areas' - 8 June 2011 - (nominated by business stakeholders).Responsibilities include: Stakeholder Management (inc Senior Management), I.T Resourcing Project Management / Supplier Management / Maximising AXA’s direct attraction strategies / Competency and Behavioural Interviewing (Telephone, face to face behavioural based interviewing, testing / presentation assessments) / Psychometric and testing models – (SHL etc) / Offer management and contract administration initiation / Visa Management / Line Management of Co-ordinater / MI reporting and working closely with Senior HRBP on Manpower reporting. Show less

Provided resourcing expertise to AXA UK based in London Old Broad Street - on a secondment basis. From August to November 2009 supported AXAUK based in Tunbridge Wells.Responsible for attraction / selection of both senior and specialist staff.Supported HR, Business Risk, Marketing, Finance (Inc Actuarial) and Strategy:• Designed & managed attraction and brand strategies for all business areas • Built pipelines of talent for future business needs with key agencies… Show more Provided resourcing expertise to AXA UK based in London Old Broad Street - on a secondment basis. From August to November 2009 supported AXAUK based in Tunbridge Wells.Responsible for attraction / selection of both senior and specialist staff.Supported HR, Business Risk, Marketing, Finance (Inc Actuarial) and Strategy:• Designed & managed attraction and brand strategies for all business areas • Built pipelines of talent for future business needs with key agencies • Influenced the business on selection methods and sourcing channels, focusing on direct attraction• Sourced, analysed and reported market intelligence data for candidates, competitors and attraction techniques to inform business plans, resourcing policy and strategy• Used PSL management, Linked In and other web based partners to attract quality candidates• Managed ‘selection-in’ activity in conjunction with HR Business Partners• Conducted training for line managers on interviewing effectively and provided effective expertise on employment law and visa law advice• Provided the business with MI on Resourcing Activity and built effective relationships with my key stakeholders Show less

Provided Resourcing expertise to the business to identify, support and enable the business to have the right people at the right time to achieve business plans. Developed and implemented attraction strategies and tactics to provide sufficient candidates of the right calibre to enable the achievement of business plans, mainly for AXA/PPP healthcare - Customer Service business area.

Promoted to head up new Senior Quality and Audit team for AXA/PPP healthcare business within Customer Service.

Implemented and led the design of the strategy for ‘Sales through Service’ team for AXA/PPP healthcare.

• Responsible for the management and development of Personal Advisors within the Customer Service • Duty Manager of the contact centre managing up to 80 Personal Advisors• Delivered a comprehensive professional and welcoming service to all our customers• Addressed and resolved all service issues• Developed a service excellent culture offering coaching /‘One to One’s’/ ‘Performance Reviews’• Built a rapport with the company’s agents and ‘links’ to create an integrated… Show more • Responsible for the management and development of Personal Advisors within the Customer Service • Duty Manager of the contact centre managing up to 80 Personal Advisors• Delivered a comprehensive professional and welcoming service to all our customers• Addressed and resolved all service issues• Developed a service excellent culture offering coaching /‘One to One’s’/ ‘Performance Reviews’• Built a rapport with the company’s agents and ‘links’ to create an integrated service delivery second to none• Monitored/developed and reviewed customer care and service delivery on a regular basis• Delivered financial reports to key stakeholders• Assisted in the running of the business during the absence of line manager Show less

Developed box office & contact centre for the re-opening of the Royal Opera House.

Recruited, managed and motivated a team of over 40 fitness instructors , to instruct aerobic and fitness classes across seven leisure center’s in Renfrewshire, Scotland.Increased profits by 150% by the end of the first year.Managed and produced major conferences and exhibitions the most successful being ScotFit

Education record

11 Plus