Michael Mansour Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

● Providing front line support to Equities Electronic Trading applications. ● FIX and client connectivity support, working directly with traders, external clients, and FIX vendors.● Incident response, management and mitigation in a timely manner● Post-incident activities such as analysis, documentation and post-mortems● Performing start of day checks to ensure system stability prior to market open● Actively monitoring, addressing, and escalating alerts or in a timely manner● Providing technical support, both on the trading floor and remotely, to traders, operations, and other technical teams

Sydney, New South Wales, Australia

Responsible for day-to-day production administration, management, and technical operations for a critical back office settlements platform (L&D Calypso), used primarily for loans, deposits, and payments.● Provide level 1/2 support to internal clients for both business and technical matters.● Support other tech teams on daily basis as well as during changes, releases, and tests.● Manage and contain production incidents in a timely and efficient manner.● Troubleshoot, analyse, and document incidents to help provide solutions and workarounds.● Assist in daily BAU activities as well as release coordination, runsheets and walkthroughs.● Carry out migrations and decommissioning of obsolete technologies and assets.

Sydney, Australia

● Participated in an intensive 13-week training course in the Java Development Programme.● Took part in both business and technical training modules.● Placed at Macquarie Bank in Oct 2018 following the successful completion of the training.

Master Of Engineering - Meng, Computer Software Engineering

Bachelor Of Science - Bs (Hons), Computer Software Engineering