Michael Mansour Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Providing front line support to Equities Electronic Trading applications.
• FIX and client connectivity support, working directly with traders, external clients, and FIX vendors.
• Incident response, management and mitigation in a timely manner
• Post-incident activities such as analysis, documentation and post-mortems
• Performing start of day checks to ensure system stability prior to market open
• Actively monitoring, addressing, and escalating alerts or in a timely manner

Sydney, New South Wales, Australia

• Responsible for day-to-day production administration, management, and technical operations for a critical back office settlements platform (L&D Calypso), used primarily for loans, deposits, and payments.
• Provide level 1/2 support to internal clients for both business and technical matters.
• Support other tech teams on daily basis as well as during changes, releases, and tests.
• Manage and contain production incidents in a timely and efficient manner.
• Troubleshoot, analyse, and document incidents to help provide solutions and workarounds.
• Assist in daily BAU activities as well as release coordination, runsheets and walkthroughs.

Sydney, Australia

• Participated in an intensive 13-week training course in the Java Development Programme.
• Took part in both business and technical training modules.
• Placed at Macquarie Bank in Oct 2018 following the successful completion of the training.

Master Of Engineering - Meng, Computer Software Engineering

Bachelor Of Science - Bs (Hons), Computer Software Engineering