Michael Maples Email & Phone Number

Boston, Massachusetts, Us

Servicemax has been acquired by PTC so updating my profile to reflect.

Pleasanton, Ca, Us

Pleasanton, Ca, Us

Lead technical aspects of client implementations. This includes the review and use of standard process for scalability and the design and development of any customizations that may be needed. Directing of all integrations including the use of ETL, middleware or custom coded callouts.Set vision for internal project to develop tool for better requirements gathering and system management.Lead the client engagement to set key process for the management of multiple environments and the migration path of changes. This included the coordination of multiple work streams and also coordination of the multiple tiers when integrating with different systems.Size of projects ranged from a few dozen seats to 10,000+ users for multi-nationals that supported multiple business units in a single environment

• Developed new clients through referrals from satisfied customers and managed all projects for this custom furniture and remodeling company.• Developed specific product offerings and maintained premium pricing structure. • Designed, built and installed custom cabinets and furniture and lead craftsman for all decking, fencing, stone walls and tile work.• Maintained all accounting, taxes and regulatory maters and recruited and managed all laborers.

Redwood City, California, Us

Paris, France, Fr

Architected and guided the development of a 3500 seat Salesforce call center implementation for a global medical device manufacturer. This included SAP integration through Castiron, FDA mandated validation and 5 tier landscape for deployment.

Annapolis, Md, Us

I am building the CRM products and consulting practice for Buan with primary focus on Economic Development, Governmental and Not-For-Profit sectors.

Lynnfield, Massachusetts, Ma, Us

• Successfully lead over 75 clients through business process reviews to define their business practices, measures and goals. From these reviews, developed and implemented integration plans to migrate and link multiple data sources and provide a unified view of company performance. • Guided engagements of Salesforce.com implementations ranging is size from 5 to 650 seats.• Developed and delivered customized training for groups of 1 to 100 for management, trainers and End-users and have delivered training to more than 10,000 users

New York City, New York, Us

• Product evangelist for company Intranet. This Intranet acted as a portal for client and personnel information, document repository, accounting records and vital staff information.• Lead trainer for rollout of Intranet and collaboration tool (eRoom) to 1000 employees in US. Training was accomplished through individual and group sessions, onsite and via the Internet. • Managed product adoption. In first 4 months of rollout usage rate was over 90 percent of targeted group. More than 230 teams and 1200 individuals were registered users.• Consultant to internal and client teams for best practices of the Intranet and collaboration tools, CRM, BI and KM tools. Expand consulting and strategy business to current and potential clients.• Guided product and its use through initial release and product upgrade. • Designed and implemented sales force automation tool for new business group.

Atlanta, Georgia, Us

• Designed and implemented business intelligence systems based on a Performance Management approach including processes for defining the mission, objectives and Key Performance Indicators for the organizations. • Conducted interviews with client executive teams and performed site operation reviews to help determine important business measures and establish corporate balanced scorecards. Consulted clients on strategy and how to collect, organize, maintain and retrieve the data needed to measure their corporate goals. • Developed additional revenue by providing training and consulting services that resulted in expanded client data sources and enhanced usage of the business intelligence solution. • Created training materials and user guides for all DSS implementations and provided several levels of training to clients• Product expert for all sales presentations of DSS system. Developed and maintained DSS demo systems and served as DSS technical resource.

• Managed customer relationships as this software company’s primary contact by integrating customers’ initial ideas with corporate needs, defining budgets and facilitating review and approval of projects. • Directed production of simultaneous Internet projects and guided team of internal engineers, graphic designers and instructional designers to create and deliver final project within customers’ budget specifications. • Developed training materials and trained customers on daily use, maintenance and trouble shooting of multimedia and Internet projects. • Created database definitions, formats, and presentation reports for internal customers.

New Orleans, La, Us

• Developed new prospects from the global market to locate facilities in Louisiana and recruited more than $20 million worth of investments. • Planned and executed trade shows, prospecting trips and marketing materials. • Developed sales force automation and CRM package and trained more than 500 people on the use of the system. • Headed project to develop interactive multimedia database and presentation package for use during sales presentations for this electric utility. • Recruited and trained new allies to assist in community development.

Mba, Computer Information Systems

Bs, Marketing

As, Computer Science