Michael Marable Email & Phone Number

Brentwood, California

Manage team of 4 assistant managers and 50+ associates. Oversee service and sales productivity and monitor quality of customer service, Guide profitability and performance of retail unit. Develop and coordinate strategies that maximize sales and earnings, enhance customer satisfaction, and improve staff performance. Play critical role in financial planning and budget analysis. Create productive team atmosphere through open communication channels and by establishing system of accountability. Plan and implement policies and procedures for ongoing customer cultivation. Led strategic initiatives that produced upward trend in store foot traffic linked directly to increase in sales. Built highly successful service and sales team generating perfect customer service scores multiple times.

Concord, California

Responsible for maintaining support activities for weekly, monthly, and quarterly profitability and performance. Supervised sales associates, implemented promotional plans, and monitored inventory and shrink. Tracked weekly scheduling, maintaining tight controls over labor hours to maximize payroll resources and achieve goals set for store unit. Maintained direct contact with vendors, handled customer issues, and trained associates. Selected by senior management for promotion to GM duties at Brentwood location.

Emeryville, California

Assisted with delivery of best-in-class branded customer retail experience that built loyalty, enabled consistent sales, and drove profit growth. Supported customer-centric culture, focused on processing merchandise to be floor ready, reducing replenishment time, and ensuring full sales floor coverage with all advertised items.